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So glad you finally got through! I'm dealing with a similar situation - been waiting 4 weeks with a "pending" status. Going to try the Pittsburgh number tomorrow morning at 8 AM sharp. Did you have to provide any specific documents or information when they resolved your "open issue"? Just want to make sure I have everything ready before I call.
I had to have my Social Security Number, PIN, and the reason I was separated from my job ready. In my case, it was a layoff due to company restructuring, so I had the layoff notice from HR that I could reference. The rep asked me a few questions about the circumstances and was able to update it immediately. Make sure you have any documentation about your job separation handy - termination letter, layoff notice, etc. Good luck getting through tomorrow!
I've been struggling with the same issue for weeks! After reading through all these suggestions, I'm going to try the Pittsburgh regional number tomorrow at exactly 8 AM. It's encouraging to see that Anastasia finally got through and resolved her issue. I'll also make sure to have all my documents ready - termination letter, social security number, and PIN. Has anyone else had success with the regional numbers recently, or should I also consider the callback feature if it becomes available?
@Keisha Jackson I tried the regional numbers last week and had better luck with the Harrisburg one 717-783-6925 (around) 8:15 AM after the initial rush. Took about 20 minutes on hold but got through. The callback feature is definitely hit or miss - I ve'only seen it available twice in the past month and both times it was gone within minutes. If you don t'get through with Pittsburgh, definitely try a couple of the other regional numbers. Also make sure you re'calling from the phone number associated with your claim - I heard that can sometimes help with verification. Fingers crossed for you!
@Keisha Jackson Just wanted to jump in and say don t'give up! I was in a similar boat a few months ago - stuck pending for 6 weeks. The regional numbers definitely seem to have better success rates than the main line. If the Pittsburgh number doesn t'work out, I d'also suggest trying the Allentown one 570-820-4617 (around) 8:30 AM - sometimes there s'a second wave of availability after the initial 8 AM rush dies down. And like others mentioned, have everything ready - SSN, PIN, separation documents, and maybe even your employer s'information just in case they need to verify anything. The whole system is frustrating but you ll'get through eventually!
I'm dealing with this EXACT same situation right now and it's been such a nightmare! Live in NJ but work in Philadelphia, got my hours cut from full-time to part-time, filed with PA and got that confusing "monetarily ineligible" status even though I know I've earned way more than enough to qualify. Reading through all these responses has been such a huge help - I had no idea about the interstate claims process or that NJ residents should file with NJ even when working in PA. @Ryan Young thank you so much for that specific phone number and the 8am tip - I've been trying to get through to someone for weeks with no luck. Going to call NJ unemployment tomorrow morning and ask specifically for the Interstate Claims Unit. It's really frustrating that this interstate situation isn't explained clearly anywhere on the official websites, but this community thread has been more informative than anything I've found elsewhere. @Javier Torres hoping you get this resolved quickly - will update here if I learn anything helpful during my call!
@Jeremiah Brown I m'so glad this thread has been helpful for you too! It s'really unfortunate that so many of us are dealing with the exact same confusing situation - NJ residents working in PA getting hit with that monetarily "ineligible message." It seems like there s'a real gap in how the states communicate this interstate process to applicants. I m'planning to call tomorrow morning as well using the advice from @Ryan Young about calling right at 8am and asking for the Interstate Claims Unit specifically. Maybe we should all update this thread after our calls so future people in this situation can benefit from our experiences? It would be great to create a clearer roadmap for others dealing with NJ/PA interstate claims. Good luck with your call tomorrow - hopefully we can all get this mess sorted out soon!
This thread has been incredibly helpful! I'm in a similar situation - live in South Jersey and commute to Center City Philadelphia for work. My employer just reduced everyone's hours by 60% and I was completely lost about where to file for unemployment. Like others here, I initially tried filing with PA since that's where I work, but now I understand why that might not be the right approach. @Ryan Young your detailed breakdown about calling NJ at 8am and asking specifically for the Interstate Claims Unit is exactly what I needed to hear. I'm going to gather all my PA pay stubs and employer info tonight and make that call first thing tomorrow morning. It's really reassuring to see that multiple people have successfully navigated this process, even though it takes several weeks. Thanks to everyone who shared their experiences - this community has provided better guidance than any official government resource I've found!
This entire thread is such a perfect example of why community forums like this are so valuable! The fact that you were able to crowdsource the solution (same IP address causing fraud flags) and then come back with the resolution is exactly how these communities should work. I'm bookmarking this thread because I know it's going to help so many people in similar situations. The tip about using different devices/connections for household applications should honestly be pinned somewhere - that's the kind of practical advice that can save people weeks of stress and financial hardship. Congratulations on getting both claims resolved! It must feel amazing to finally have that uncertainty behind you and know the backpay is coming. Thanks for being such an active participant in helping others troubleshoot their issues too.
Absolutely agree! This thread is going to be a lifesaver for so many people. I just joined this community recently and I'm amazed at how helpful everyone is. The fact that multiple people were able to identify the potential cause (same IP address) and then we got confirmation that was actually the issue is incredible. I'm definitely going to remember the advice about using different devices if my partner and I ever need to file claims. Stories like this really show the power of people helping people when dealing with these frustrating government systems!
This is such a valuable thread! As someone who just joined this community, I'm blown away by how helpful everyone has been in troubleshooting this issue. The fact that filing from the same computer/IP address can trigger fraud detection is something I never would have thought of, but it makes perfect sense. I'm actually dealing with a similar situation right now - my claim has been stuck in "active but unresolved" status for about 2 weeks. Reading through all the suggestions here, I'm wondering if I should try that Claimyr service since calling PA UC directly has been impossible. The busy signals and disconnections are so frustrating when you're already stressed about finances. Thanks for updating us with the resolution! It's going to help so many people who find this thread in the future. And the tip about using different devices for household applications is gold - definitely something PA UC should warn people about on their website.
Good luck with the new job! Just wanted to add that you should also keep all your documentation during this transition period - save screenshots of your weekly filings, keep track of your actual hours worked and wages earned, and hold onto your first paystub when you get it. If there are any discrepancies or questions later, having that paper trail will be really helpful. PA UC can sometimes take a while to process changes in employment status, so documentation is your friend!
That's really good advice about keeping documentation! I definitely learned the hard way that having records saves you so much headache later. When I had issues with my partial benefits calculation, having screenshots of exactly what I reported each week made all the difference when I had to appeal. Also keep your job offer letter or any emails about your start date - sometimes UC wants proof of when you actually began working vs when you were hired.
Hey! I went through this exact situation about 6 months ago. One thing I wish someone had told me - if your new job offers any kind of signing bonus or advance on your first paycheck, definitely ask HR about it! Some companies will do a small advance to help with the transition period. Also, if you're really tight on money during those first couple weeks, look into local food banks or utility assistance programs - many have emergency help for people transitioning back to work. The financial stress is real but you'll get through it. The partial benefits calculation really does help bridge that gap if you're only working part-time your first week or two.
That's such a great point about asking HR for an advance! I hadn't even thought about that possibility. I'm definitely going to reach out to them tomorrow to see if they offer anything like that. The partial benefits info from everyone has been reassuring, but having even a small advance would make this transition so much less stressful. Thanks for the suggestion about local assistance programs too - it's good to know there are other resources if needed. Really appreciate everyone's help here!
Jasmine Quinn
I'm going through the exact same situation right now and this thread has been such a lifesaver! Got terminated 3 weeks ago for attendance issues related to my anxiety and depression - some mornings I just couldn't physically get out of bed, which I know sounds awful but it's the reality of mental health struggles. Like everyone else here, I started with both "discharge other" and "rule violation" on my claim, and the "rule violation" status disappeared from my dashboard yesterday! I've been panicking about what it means, but reading all these success stories is giving me the first real hope I've had since this nightmare started. My employer never gave me any formal warnings either - I always called in when I couldn't make it, and my supervisor knew I was struggling with mental health issues, but like most of you it was all just verbal communication. No write-ups, no formal discipline process, nothing documented before they just let me go. The waiting is absolutely brutal when you're already dealing with depression and now financial stress on top of it. But seeing person after person say they got approved after this same status change is keeping me from completely falling apart. I've been filing my weekly claims even though I was convinced I'd be denied. Thank you all for being so open about your experiences - it means everything to know I'm not alone in this confusing and terrifying process. This community support is honestly helping my mental health more than anything right now! 🙏
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Anderson Prospero
•Your mental health struggles are absolutely legitimate and valid reasons for attendance issues - please don't feel awful about that! Depression and anxiety can be incredibly debilitating, and the fact that you were still communicating with your supervisor about your struggles shows you were trying your best to handle the situation responsibly. Based on everything I've read in this thread, your case sounds really strong. The disappearance of that "rule violation" status seems to be a consistent positive indicator across everyone's experiences here. PA UC clearly looks at whether employers followed proper progressive discipline procedures, and it sounds like yours didn't give you any formal warnings or chances to address the issues before termination. I totally understand how the waiting amplifies everything when you're already dealing with mental health challenges. The financial stress on top of depression is such a horrible combination. But honestly, seeing the pattern of success stories here with the exact same status change you're experiencing gives me so much hope for your situation. Keep filing those weekly claims - that backpay is going to be such a relief when it comes through. This whole community has been amazing for support during such a stressful process. We're all rooting for each other! Hang in there - based on everything shared here, I really think good news is coming your way soon. 💙
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Owen Jenkins
I'm dealing with almost the exact same situation and this thread has been such a huge source of comfort! Got terminated about 4 weeks ago for attendance issues - I was dealing with some family emergency situations where I had to help care for my sick grandmother, plus I was having transportation issues with my car breaking down multiple times. Like everyone else here, I initially had both "discharge other" and "rule violation" showing on my claim. The "rule violation" status just disappeared from my dashboard 2 days ago and I've been frantically trying to figure out what it means! Reading all these success stories where people got approved after the same status change is honestly the first time I've felt hopeful in weeks. My situation follows the exact same pattern as everyone else - no formal write-ups, no progressive discipline, just me calling in and explaining the situation to my supervisor each time. They knew about my family situation and car troubles but never put me through any kind of formal warning process or gave me a chance to work out solutions. The financial stress has been eating me alive - I'm already behind on my phone bill and really worried about rent next week. But seeing so many people say this status change typically means good news is keeping me from completely losing it. I've been filing my weekly claims religiously even though I was sure I'd get denied. Thank you all for sharing your stories so openly - knowing I'm not alone in this scary and confusing process means everything right now! This community support has honestly been keeping me sane. Fingers crossed we all get the good news we're hoping for! 🤞
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