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btw has anyone had issues with the Money Network card after getting through the cash office review? they finally approved my payments but then the card never showed up and i had to wait ANOTHER two weeks!!
UPDATE: I called again this morning (took forever to get through) and finally got more info. They said the Cash Office review was triggered because I had a previous claim from 2023 and they needed to verify I wasn't getting double payments or something. The rep said it should be processed by Friday! Fingers crossed she's right. Thanks everyone for your help!
Last time I filed UC they kept saying new card was coming but nothing ever came and then a month later I got a letter saying they were using my old card. The whole system is just confusing af.
Just to clarify for anyone else with this issue in the future: 1. PA UC will always default to using an existing, unexpired Money Network card first 2. Even if the system mentions "issuing a new card," check your existing card first 3. You can verify which card is linked to your claim by calling UC directly 4. Money Network customer service can also tell you if a new card has been issued 5. New cards are typically only issued if you specifically request one or your old one is expired/reported lost Glad you got your money and everything worked out!
Regarding your question about timeline - voluntary quit cases with complex circumstances like yours typically take 4-6 weeks for initial determination in PA. If denied and appealed, the appeal hearing is usually scheduled 3-4 weeks after you file the appeal. The referee typically issues a decision within 7-10 days after the hearing. So worst case, you're looking at about 10-12 weeks from initial filing to final appeal decision. Make sure you continue filing your weekly claims during this entire process, even if initially denied!
Oh! Don't forget that when you get that questionaire thing it comes with a DEADLINE. I think maybe just 7 days? My friend missed it and had to start her whole claim over from scratch! Check your portal and email everyday so you don't miss anything they send you.
the whole system is BROKEN. they make it complicated on purpose so people give up. i hate PA unemployment so much!!!!!
Update: I FINALLY got it working! For anyone else with this problem, here's what fixed it for me: 1. Called Money Network at exactly 7:00am to avoid the wait 2. Asked them to completely reset my online access 3. Waited the full 24 hours they recommended 4. Used Microsoft Edge browser in private browsing mode 5. Made sure to use ALL CAPS for my name exactly as it appears on the card Now I can see that I actually did get both my payments but they were less than I expected because of the tax withholding I selected. Thanks everyone for your help!
Excellent! Glad you got it resolved. The ALL CAPS name format is a strange requirement they don't mention anywhere in their instructions. I've seen this trip up many claimants. For future reference, you can also adjust your tax withholding preferences on your PA UC dashboard if you want to change how much is taken out.
Peyton Clarke
this is y the system is broken ppl cant figure it out without help!! glad u got thru 2 someone
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Ezra Beard
Just wanted to add - if your new determination still doesn't look right, request a wage investigation! Sometimes employers don't report wages correctly or they get recorded under the wrong quarter. Happened to my sister and took 6 weeks to fix but she eventually got everything she was entitled to.
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