


Ask the community...
the whole system is BROKEN. they make it complicated on purpose so people give up. i hate PA unemployment so much!!!!!
Update: I FINALLY got it working! For anyone else with this problem, here's what fixed it for me: 1. Called Money Network at exactly 7:00am to avoid the wait 2. Asked them to completely reset my online access 3. Waited the full 24 hours they recommended 4. Used Microsoft Edge browser in private browsing mode 5. Made sure to use ALL CAPS for my name exactly as it appears on the card Now I can see that I actually did get both my payments but they were less than I expected because of the tax withholding I selected. Thanks everyone for your help!
Excellent! Glad you got it resolved. The ALL CAPS name format is a strange requirement they don't mention anywhere in their instructions. I've seen this trip up many claimants. For future reference, you can also adjust your tax withholding preferences on your PA UC dashboard if you want to change how much is taken out.
my brother had this happen and he just waited and didnt file anything and his benefits just stopped forever lol. dont do that
UPDATE: I filed my new claim last night and was able to speak with someone at UC this morning using that Claimyr service (it actually worked!). The agent confirmed I should file my weekly claim too. She said my new claim should be processed within 7-10 days and payments might only be delayed by 1-2 weeks max. She also noted this in my account to help speed things up. Thanks everyone for the advice!
THIS IS RIDICULOUS!!! I've been dealing with this EXACT issue for THREE WEEKS NOW!!! Called 37 times (yes I counted) and either get a busy signal or the automated message saying they're too busy. Left 5 messages in their callback system and NOTHING! They have ONE JOB! How hard is it to get tax forms out on time?? And then when you go to the "self-service" options online NOTHING WORKS PROPERLY! I'm filing a complaint with my state representative because this is UNACCEPTABLE!!
Update for everyone: I just spoke with someone at PA UC (finally got through this morning), and they mentioned there was a system-wide issue with 1099-G forms for people who received benefits crossing over from December 2023 to January 2024. They're aware of the problem and working on getting all the missing forms generated by next week. If you need your form urgently for tax filing, they recommended speaking directly with an agent who can manually generate the form for you.
Thank you so much for this update! That explains a lot. I did receive benefits that crossed from December into January. I'm going to try calling again tomorrow morning, and if that doesn't work, I might try that Claimyr service someone mentioned above. Really appreciate you sharing this info!
Regarding your question about timeline - voluntary quit cases with complex circumstances like yours typically take 4-6 weeks for initial determination in PA. If denied and appealed, the appeal hearing is usually scheduled 3-4 weeks after you file the appeal. The referee typically issues a decision within 7-10 days after the hearing. So worst case, you're looking at about 10-12 weeks from initial filing to final appeal decision. Make sure you continue filing your weekly claims during this entire process, even if initially denied!
Oh! Don't forget that when you get that questionaire thing it comes with a DEADLINE. I think maybe just 7 days? My friend missed it and had to start her whole claim over from scratch! Check your portal and email everyday so you don't miss anything they send you.
Jade O'Malley
anyone notice that we cant use the site during tax season too? happens every year right when everyone needs their 1099s
0 coins
Hunter Edmunds
•YES!!! It's like they deliberately make it harder during peak times! My theory is they're hoping people give up so they save money.
0 coins
Ella Lewis
For anyone still having trouble: Per the PA UC Twitter account (@PaUCSupport), they're experiencing some technical difficulties with the login system today. They recommend using the UC Connect mobile app as an alternative method for filing weekly claims until the website issues are resolved. The estimated fix time is 5pm today.
0 coins
Caleb Stark
•Update: I got in using the cache clearing suggestion, but now I'm getting errors when submitting my weekly certification. Going to try the UC Connect app as suggested. Thanks everyone for your help!
0 coins