PA UC approved claim stuck in UI Cash Office review - when will payment come?

This happened to me in February. The UI Cash Office review is an additional verification step that happens with some claims - often first-time claims or ones with special circumstances. In my case, it took about 5 business days before the payment was released. It's basically a financial verification to make sure everything is in order before they start sending money. Did they mention why your claim was flagged for this review?

omg the cash office is the WORST!!! mine took 3 weeks last year and nobody could tell me why. kept getting different answers every time i called. one person said it was routine, another said there was a problem with my direct deposit info. so frustrating

The UI Cash Office review happens for a few common reasons: 1. First-time claimants 2. Claims with unusual wage patterns or multiple employers 3. Claims with previous overpayments 4. Banking information verification issues 5. Claims that exceed certain dollar thresholds The timeframe varies from 3-10 business days typically, though sometimes longer during peak periods. Make sure your direct deposit information is accurate in your dashboard, as that's often what they're verifying. You can also upload your bank account documentation through your dashboard to potentially speed up the process.

If you're worried about making rent, you might want to try calling again. Sometimes you get different answers depending on who you talk to. I've had claims stuck in various statuses and sometimes calling repeatedly eventually gets you someone who can actually help or at least give you more specific information. It's frustrating but worth trying.

When this happened to me last year, I discovered Claimyr which helped me get through to a PA UC rep in about 20 minutes instead of waiting days. Check out their website at claimyr.com - there's a video that shows how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The service connected me directly with an agent who was able to tell me exactly why my claim was in the Cash Office and when I could expect payment. Saved me tons of stress during a really difficult time.

One more thing I should mention - while your claim is in UI Cash Office review, continue to file your weekly certifications as normal. The review only affects the payment timing, not your claim eligibility. If you miss filing weeks during this period, it can create additional complications.

btw has anyone had issues with the Money Network card after getting through the cash office review? they finally approved my payments but then the card never showed up and i had to wait ANOTHER two weeks!!

UPDATE: I called again this morning (took forever to get through) and finally got more info. They said the Cash Office review was triggered because I had a previous claim from 2023 and they needed to verify I wasn't getting double payments or something. The rep said it should be processed by Friday! Fingers crossed she's right. Thanks everyone for your help!