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Update: My card finally arrived today! For anyone else waiting, it came in a very plain white envelope that almost looked like junk mail, so check your mail carefully. The activation process wasn't too bad - took about 10 minutes on the phone. All my pending payments were already loaded on the card, which was a relief.
congrats! still waiting on mine... did u have to do anything special to get ur payments to transfer? or did they just show up automatically?
My nephew got his last week but I'm still waiting on mine. Does anybody know if we can still use the old cards until the new ones arrive? I have about $340 on my old card I need to access.
Has anyone tried using the UC Connect app? I had similar issues last year but found the mobile app was sometimes more reliable than the website for recovering login information. Also, for partial benefits, you need to make sure you're using the right claim type. Regular UC works for most reduced hours situations, but if your employer is using a Work Share program, there's a different process.
UPDATE: I managed to get through to PA UC! Here's what worked: 1. Used the PIN reset line (888-313-7284) first thing Monday morning at 7:58am 2. Got my PIN reset 3. Used the chat function on the website to recover my username 4. Was able to login and file my partial benefit claims for the past 3 weeks The agent told me that with partial benefits, I need to file every week even if my hours fluctuate. As long as I earn less than my weekly benefit rate plus the partial benefit credit (about 30% extra), I'll receive something. Thanks everyone for your help!
i tried both lol. called my rep first, they were nice but nothing happened for like a week. then i used that phone service thing someone mentioned and actually got through to UC. turns out there was just a dumb issue with my work history dates that took the lady like 3 mins to fix. my claim was processed 2 days later. so yeah id try the rep but dont just wait around for them to fix it
One important thing to understand about PA UC claims under review: there are different types of issues that cause reviews, and some can be resolved more quickly than others. Identity verification issues, employer disputes, and work search compliance reviews all fall under the generic 'under review' status but have different resolution processes. When contacting your representative, be sure to explain any specific communications you've received from UC that might indicate the nature of the review. This helps them direct your case to the appropriate department.
That makes sense. I haven't received any specific communications about why I'm under review - that's part of what's so frustrating. I'll definitely be contacting my rep tomorrow and will try that Claimyr service too if I don't see movement soon. Thanks everyone for the advice!
I got so tired of waiting that I emailed my state representative's office and explained my situation. They have liaisons that work directly with the UC office and can sometimes expedite claims. Within a week of contacting my rep, I suddenly got a call from UC and my claim was processed the next day. HIGHLY recommend trying this!!!
UPDATE: So I finally got through to UC yesterday after trying that Claimyr service someone mentioned below (it actually worked!). The agent told me my claim had an "open issue" related to my separation reason that wasn't showing up on my dashboard for some reason. My employer had coded me as a voluntary quit when I was actually laid off! The agent sent a fact-finding form to both me and my former employer, and said once they get both responses, they can make a determination. At least now I know what's happening instead of being completely in the dark. Thank you all for your help and suggestions!
This is very common and explains the delay. Make sure you complete and return that fact-finding form ASAP and include any documentation that proves you were laid off (like a layoff notice, emails, etc.). The employer has 7 days to respond, then UC will make a determination. Since there's a conflict about your separation reason, be prepared for the possibility of an appeal hearing if your employer maintains you quit voluntarily.
LilMama23
I had same problem last year when I got laid off my job at the warehouse. Couldn't get nobody to pick up the phone for 3 weeks!!! My cousin told me to just go to the CareerLink office in person. They can't help directly with claims but the lady there helped me write an email to some special address they have for urgent cases. Got a call back the next day from UC.
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Sasha Ivanov
•There's a CareerLink about 20 minutes from me, I might try this! Thanks for sharing - at this point I'm willing to try anything!
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Amara Okafor
Just wanted to check back - were you able to get through to someone? Did any of these suggestions help?
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Sasha Ivanov
•Update: I ended up using that Claimyr service someone mentioned, and it worked! Got through to an agent after about 45 minutes. Turns out my open issue was just that they needed to verify my identity again because I logged in from a new device. So simple, but impossible to know without talking to someone. My claim should be processed this week! Thanks everyone for all your suggestions!
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