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one more thing - when they DO reschedule ur hearing, I recommend logging in to the WebEx link even if you requested a phone hearing (they'll send it in the new notice). That way if they try to claim there's another "technical difficulty" you can point out that you're THERE on the WebEx session AND available by phone. Cover all bases!!!
Just to update with current PA UC procedure: After you contact the appeals office, they'll issue a new hearing notice. When you receive it, I recommend accepting both phone AND virtual WebEx options if offered. The virtual option provides more documentation that you were present and waiting. Also, be aware that under PA UC regulations, the referee should attempt to call you at least twice during your scheduled window. Make sure to note in your follow-up that you received no calls whatsoever during the entire scheduled period.
If you do get through to someone, make sure to ask them to add detailed notes to your file about the discrepancy being a simple data entry error. Sometimes getting those notes in your file can help speed up the examiner's review when they get to your case. Also, request that they mark it as financially critical due to your impending bills. They sometimes prioritize cases where there's documented financial hardship.
UPDATE: I finally got through to someone at UC this morning! Used the Claimyr service that was suggested here and got connected to an agent in about 15 minutes. The agent said my review was triggered because my former employer reported slightly different hours than I did on that one week (their 37.5 vs my 37). She said she could see notes that the review was actually completed yesterday but hadn't been processed in the system yet. My payments should release within 2-3 business days including all back weeks! Such a relief after nearly 5 weeks of stress. Thanks everyone for the advice!
just got my money network card 2day. wasnt expecting it so soon. activation was easy just followed instructions and money was already on there
For anyone still struggling with this transition, here's a summary of what I've learned: 1. Paper checks are being sent out 2-3 days after your regular payment date 2. Money Network cards are arriving faster than originally announced (many people getting them 7-10 days after the transition) 3. Direct deposit is the most reliable option and can be set up immediately 4. When activating your new card, use the full ZIP+4 code or it may reject your information 5. The cards arrive in very plain envelopes with no obvious markings Despite the poor planning by PA UC, the actual resolution is happening fairly quickly. If you're still having issues after trying these steps, using Claimyr to reach a representative directly is probably your best bet rather than fighting busy signals.
After reading all the comments, I think your best options are: 1. Contact your state representative (as mentioned above) 2. Try to reach an agent directly either through persistent calling or a service 3. Have your husband check with his former employer to ensure they didn't contest the claim One thing to keep in mind - sometimes claims get flagged if there was ANY income reported during the waiting week or subsequent weeks. Even a final paycheck or vacation payout can trigger a review. Did your husband receive any final payments after his last day?
Yes! He did receive his final paycheck plus payout for unused vacation time about 2 weeks after his last day. He reported that on his initial application and in his weekly claims. Could that be causing the hold? Would the system eventually sort that out on its own or does he need to speak to someone?
That's very likely the issue! The system often flags claims with separation payments for manual review. The examiner needs to determine how to allocate that vacation payout - sometimes they count it as a lump sum, other times they spread it across weeks. He definitely needs to speak with an examiner to get this resolved. It won't fix itself automatically.
My cousins husband had his claim stuck for weeks too they finally got it fixed when they went in person to the PA CareerLink office? Maybe try that if you have one nearby they can sometimes help or at least tell you what's wrong
CareerLink staff can provide some general guidance, but they don't have direct access to the UC claim system. They often just end up calling the same UC number that claimants call. However, they might help identify if there's something obvious missing from the claim that's causing the delay. Worth a try if other options aren't working.
Carmen Lopez
Just as an update on my earlier comment - once you do get your hearing notice, start preparing right away! I only had 8 days notice before my hearing date. Make sure you have all your documentation ready, and if your employer is disputing your claim, be prepared to address their specific reasons for contest. In my case, having detailed notes about my final weeks of work made a huge difference in the outcome.
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Yuki Ito
•Thanks for the advice. Did your hearing end up being in person or over the phone? I'm trying to plan ahead for either scenario.
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Carmen Lopez
•Mine was over the phone - most of them are these days. The referee called me exactly at the scheduled time, my former employer was also on the call. The whole thing took about 45 minutes. Have all your documents spread out in front of you during the call so you can reference them quickly!
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QuantumQuasar
I know waiting for your appeal hearing is super stressful. While you're waiting, make sure you're fulfilling all your work search requirements too! I've heard horror stories of people winning their appeals but then losing benefits because they didn't keep up with required work searches during the waiting period. Keep detailed records of every job you apply for!
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Yuki Ito
•Good reminder! I've been maintaining my weekly job applications and keeping a spreadsheet with all the details. I don't want to win the appeal only to get disqualified for something else!
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