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Congrats on getting through! Quick question - did they mention anything about your back weeks? Like, did you have to do anything special to claim those? I'm in week 3 of waiting and getting worried.
The supervisor said all my weekly claims that I'd been filing would be processed together in one lump sum since they were all filed on time. So make sure you keep filing every week even while you're waiting for approval! I filed 5 weeks worth while waiting, and the system shows they're all being paid together now.
Just for future reference, for anyone reading this thread - when your claim is stuck in review, here's what you should do: 1. Keep filing your weekly claims on time, every week 2. Document ALL work search activities (PA requires at least 3 per week now) 3. Call the UC service center as early as possible (right at 8am) 4. If you're facing financial hardship (eviction, utility shutoff, etc.), specifically ask for a hardship review 5. If the first rep can't help, politely ask to speak with a supervisor 6. Check your dashboard daily for updates 7. Make sure your contact info is current in the system The system is frustrating but persistence pays off eventually.
My neighbor had the SAME PROBLEM last month!!! He said he went to the ACTUAL UC OFFICE in person and they fixed it right there!! Sometimes u gotta show up in person when the online stuff is broken!!
This is partially correct information. While PA UC does have physical offices, they operate on an appointment-only basis now, not walk-ins. You need to schedule through the PA CareerLink system. That said, for identity verification issues, an in-person appointment can indeed resolve things quickly if you bring proper identification documents.
FINAL UPDATE: Success!! The IDme trusted referee video call worked perfectly. The rep was super helpful and verified my identity using my driver's license and birth certificate. About an hour after the call, I was able to log into my UC portal again! And the best news - I was able to file for both missed weeks without any issues. The system accepted them as if nothing happened. Payment is pending for all weeks now. HUGE relief! Thanks to everyone who helped me figure this out!
This is a great outcome! I'm glad you got everything resolved. For anyone else reading this thread with similar issues: Remember that IDme trusted referee video calls are available 24/7, and this approach often works faster than trying to reach PA UC directly. Also, as this case demonstrates, as long as you file within the 2-week window, you won't lose your benefits even if verification issues temporarily prevent access.
dont they have to prove you got the notice? like dont they send important stuff certified mail or something
Unfortunately, PA UC typically sends most notices by regular first-class mail, not certified mail. They're only required to send it to your last known address on file. This is exactly why keeping your address updated with them is so important, and why so many people run into this problem. They don't have to prove you personally received it - only that they sent it to your address of record. It's definitely a flaw in the system.
Update: I talked to Legal Aid today and they're going to help me file the "nunc pro tunc" appeal! The attorney said I have a strong case since I never received ANY communication about the appeal until they tried to take my tax refund. Apparently PA UC is required to make a "reasonable attempt" to notify claimants, and sending one notice to a possibly outdated address doesn't qualify as reasonable when they're collecting debts years later. Will keep everyone posted on how this goes. Thanks so much for all the advice!
That's excellent news! Legal Aid attorneys who specialize in unemployment cases know exactly how to handle these situations. Make sure they address both the procedural issue (lack of notice) and the substantive issue (whether you were actually eligible for the benefits in the first place). Your case is exactly why the "nunc pro tunc" process exists. Good luck, and please do update us on how it goes - your experience could help others in similar situations.
my cousin works for UC and says they're still super understaffed since covid. they lost like half their experienced examiners who retired or quit and the new people take way longer to process claims. not saying its right but thats why everything takes forever now
Just as an update for anyone reading this thread later - I contacted Representative Salisbury's office based on this post. They took my information and contacted UC on my behalf. Within a week, my claim that had been pending for 5 months was processed and I received all my backpay. Definitely reach out to your local representatives if you're stuck in the UC system! They can often help move things along much faster than you can on your own.
StellarSurfer
my friend just got layed off 2 she said wen u do that 1st week just tell them how much u made at ur job those days and answer yes to everything about being able to work. they just wanna make sure ur not tryin to double dip. the system is confusing tho i feel u
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Diego Mendoza
UPDATE: I found the direct deposit section! It was under Payment Information > Update Payment Method > Direct Deposit. You have to click through several screens to find it. My bank info was there but it wasn't "verified" yet. I had to re-enter it and complete an additional verification step. As for my first week, I'm going to report my earnings and answer yes to being able and available to work since that's what everyone is recommending. Thanks for all the help everyone!
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Anastasia Romanov
•Glad you got it figured out! Just remember for future reference that PA unemployment runs Sunday-Saturday, so anytime you're claiming a week where you worked part of it, you'll need to report those earnings. It can be confusing at first but you'll get the hang of it.
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