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To answer your follow-up question about weekly certifications: Yes, you should file every week, even when your bartending income exceeds your benefit amount. This keeps your claim active and prevents issues if your income drops in future weeks. For tips, you report them in the week you receive them, not when they appear on your paycheck. The UC system asks for all income earned during the week, which includes tips earned that week. Remember that the PA UC definition of a week is Sunday through Saturday. So when you certify, make sure you're reporting all earnings from that specific Sunday-Saturday period, regardless of when you actually receive your paycheck.
I went through this exact same situation about 6 months ago when I got laid off from my marketing job but kept my weekend catering gig. Everyone here has given you solid advice - definitely use "Other" and write "Still employed part-time" for your bartending job. One thing I'll add that helped me: keep really detailed records of your bartending income week by week. I use a simple notebook to track dates worked, hours, and total earnings (including tips) for each shift. Makes filling out the weekly certifications so much easier and you won't accidentally forget to report something. Also, don't stress too much about the partial benefit calculation - the UC system handles all the math automatically once you enter your earnings. Just focus on being accurate and consistent with your reporting. Good luck with your claim!
Congratulations on finally getting your hearing date! I'm going through a similar situation - been waiting 6 weeks for my appeal hearing after being denied for "voluntary quit" even though I was actually laid off due to budget cuts. My former employer apparently told UC that I quit, which is completely false. I've been calling the referee office every morning at 8am sharp like you suggested, but still haven't gotten through. Did you have to call multiple days in a row, or did you get lucky on your first attempt? Also, when you finally got through, were they able to schedule your hearing right away during that call? Thanks for sharing your experience - it gives me hope that persistence will pay off!
@Mei Chen - I had to call for about 4 days straight before I finally got through! It was so frustrating, but I kept trying right at 8:00am using two phones like someone else mentioned. When I finally connected, yes, they were able to schedule my hearing right away during that same call. Your situation sounds really frustrating - being denied for voluntary "quit when" you were actually laid off is exactly the kind of thing these hearings are meant to sort out. Make sure you have any documentation about the layoff emails, (notices, etc. ready) for your hearing. The fact that your employer is claiming you quit when you were laid off due to budget cuts sounds like they re'trying to avoid paying into the UC system. Keep trying with those morning calls - it really does work eventually! And don t'give up on your appeal, especially with documentation showing it was a layoff.
I'm dealing with a similar appeal situation right now - been waiting 7 weeks for my hearing date after being denied for "misconduct" when I was actually let go for refusing to work in unsafe conditions. Reading through all these experiences is really helpful! @Chloe Boulanger - your situation with the safety violations sounds very similar to mine. I also have documentation of the safety issues I reported and my employer's retaliation afterward. Did you end up submitting your documents before the hearing or just having them ready during the call? And how specific did the referee get about the timeline of events? I'm definitely going to try the 8am calling strategy with two phones - that's brilliant! It's crazy that we have to resort to these tactics but it sounds like persistence really pays off. Thanks for sharing your experience and giving the rest of us hope that we can get through this process.
This thread is incredibly helpful! I've been dealing with the same nightmare for the past 3 weeks. My claim got flagged with an "open issue" and like everyone else, I've been getting nothing but busy signals on that main 888 number. It's beyond frustrating when you're already stressed about finances and then can't even get basic help from the system that's supposed to support you. I'm definitely going to try some of these strategies tomorrow - especially the local service center number approach since multiple people have had success with that. I found my county's direct line and I'm setting my alarm for 7:45am to start calling. I also never thought about the ID.me thing - going to check that separately tonight to make sure there aren't any hidden steps I missed. Thank you to everyone who shared their experiences and actual solutions instead of just complaining (though the complaining is totally valid!). It's really encouraging to see that people ARE getting through and getting their issues resolved. This community has been more helpful than the actual UC website!
You're so right about this community being more helpful than the actual UC website! I just wanted to add one more tip that worked for me - if you do get through to someone but they can't fully resolve your issue on that call, ask them to put detailed notes in your file about what was discussed and what still needs to be done. That way if you have to call back, the next rep can see exactly where things stand instead of starting from scratch. Also, get the rep's name and direct extension if possible. Some of them will actually let you call them back directly if you need follow-up! Good luck with your early morning calling session tomorrow - I'm keeping my fingers crossed for you!
Reading through all these experiences really hits home - I've been in the exact same boat for the past 2.5 weeks! My claim got stuck with an "open issue" and I was starting to think I was losing my mind with all the busy signals. But seeing so many people actually get through using the local service center numbers gives me real hope. I just spent the last hour going through my dashboard with a fine-tooth comb and found my county's direct number. Planning to start calling at 7:50am sharp tomorrow. Also going to double-check my ID.me account separately like a few people suggested - never occurred to me that there might be steps not showing through the UC portal. It's honestly both frustrating and comforting to know I'm not the only one dealing with this broken system. The fact that we have to become experts at gaming a phone system just to access benefits we're entitled to is ridiculous. But this thread has been more helpful than anything I've found on the actual PA UC website. Thanks to everyone sharing real solutions and success stories - it's keeping me motivated to keep fighting through this mess!
I'm in the exact same situation as you! Been trying for almost 3 weeks now and getting nowhere with that main number. Your plan sounds solid - I'm also going to try the early morning approach with my local service center number. One thing I learned from reading through all these comments is to have all your documentation ready before you call - separation papers, ID, anything related to your claim. That way if you do get through, you can get everything resolved in one call instead of having to call back. Really hoping we both have success tomorrow! This thread has been a lifesaver for actual practical advice.
Update: I submitted my new application yesterday and the system is showing an "open issue" already. Is this normal? Should I try calling them to find out what the issue is? I'm getting really anxious about this whole process.
Open issues during reapplication are very common. It usually means they're verifying something with your former or current employer, or there might be a discrepancy in reported wages. I would recommend trying to call, but be prepared for long wait times. The online message center is another option, though responses can take 7-10 business days.
I'm going through the exact same thing right now! My benefit year just ended last week and I'm terrified about reapplying. Reading everyone's experiences here is both helpful and scary - sounds like it really varies from person to person. I've been working part-time too (about 20 hours/week at a restaurant) so I'm hoping that's enough to qualify for a new claim. The waiting period is what's killing me though. Bills don't stop coming just because UC takes weeks to process applications! Thanks everyone for sharing your experiences, it helps to know I'm not alone in this stressful situation.
Nora Bennett
I totally get the anxiety of waiting for that first payment! I went through the exact same thing with PA UC about 6 months ago. My experience was similar to what others have shared - payment showed as processed on a Wednesday and hit my account Friday morning around 6 AM. One thing that helped me was setting up account alerts through my bank app so I got a notification the moment the deposit came through instead of constantly checking. Also, since you mentioned bills piling up, you might want to call any creditors and let them know payment is coming in the next few days - most are understanding about UC delays if you communicate proactively. The wait is brutal but you're so close to relief now!
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Oliver Wagner
•That's such a great tip about setting up bank alerts! I'm definitely going to do that right now so I stop obsessively checking my account. And you're absolutely right about calling creditors - I've been avoiding my landlord's calls but maybe I should just be upfront that the payment is coming this week. It's crazy how much stress this whole process puts you through even when you know the money is finally on its way. Thanks for sharing your experience, it really helps to know I'm not alone in this!
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Zoe Papanikolaou
I know exactly how you're feeling! I was in the same boat about 8 months ago - constantly refreshing my bank app every few minutes after my UC payment showed up in the portal. For Wells Fargo specifically, I've found they usually process UC direct deposits pretty early in the morning (around 5-6 AM) so if it doesn't show up tomorrow morning, definitely check Friday. One thing that helped my sanity was remembering that even though the UC system can be painfully slow with approvals, they're actually pretty reliable once payments are processed. You've made it through the hardest part - getting approved! The money is definitely coming, probably within 48 hours. Hang in there!
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A Man D Mortal
•Thanks so much for the Wells Fargo timing info - that's exactly what I needed to hear! Knowing it usually hits around 5-6 AM gives me a specific time to check rather than refreshing all day long. You're absolutely right that getting approved was the hardest part. I keep having to remind myself that I made it through weeks of uncertainty and now it's just a matter of waiting a couple more days for the actual money. I really appreciate everyone sharing their experiences here - it makes this whole process feel so much less isolating when you realize other people have been through the exact same stress and came out okay on the other side!
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