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To answer your follow-up question about weekly certifications: Yes, you should file every week, even when your bartending income exceeds your benefit amount. This keeps your claim active and prevents issues if your income drops in future weeks. For tips, you report them in the week you receive them, not when they appear on your paycheck. The UC system asks for all income earned during the week, which includes tips earned that week. Remember that the PA UC definition of a week is Sunday through Saturday. So when you certify, make sure you're reporting all earnings from that specific Sunday-Saturday period, regardless of when you actually receive your paycheck.
I went through this exact same situation about 6 months ago when I got laid off from my marketing job but kept my weekend catering gig. Everyone here has given you solid advice - definitely use "Other" and write "Still employed part-time" for your bartending job. One thing I'll add that helped me: keep really detailed records of your bartending income week by week. I use a simple notebook to track dates worked, hours, and total earnings (including tips) for each shift. Makes filling out the weekly certifications so much easier and you won't accidentally forget to report something. Also, don't stress too much about the partial benefit calculation - the UC system handles all the math automatically once you enter your earnings. Just focus on being accurate and consistent with your reporting. Good luck with your claim!
This thread is incredibly helpful! I've been dealing with the same nightmare for the past 3 weeks. My claim got flagged with an "open issue" and like everyone else, I've been getting nothing but busy signals on that main 888 number. It's beyond frustrating when you're already stressed about finances and then can't even get basic help from the system that's supposed to support you. I'm definitely going to try some of these strategies tomorrow - especially the local service center number approach since multiple people have had success with that. I found my county's direct line and I'm setting my alarm for 7:45am to start calling. I also never thought about the ID.me thing - going to check that separately tonight to make sure there aren't any hidden steps I missed. Thank you to everyone who shared their experiences and actual solutions instead of just complaining (though the complaining is totally valid!). It's really encouraging to see that people ARE getting through and getting their issues resolved. This community has been more helpful than the actual UC website!
You're so right about this community being more helpful than the actual UC website! I just wanted to add one more tip that worked for me - if you do get through to someone but they can't fully resolve your issue on that call, ask them to put detailed notes in your file about what was discussed and what still needs to be done. That way if you have to call back, the next rep can see exactly where things stand instead of starting from scratch. Also, get the rep's name and direct extension if possible. Some of them will actually let you call them back directly if you need follow-up! Good luck with your early morning calling session tomorrow - I'm keeping my fingers crossed for you!
Reading through all these experiences really hits home - I've been in the exact same boat for the past 2.5 weeks! My claim got stuck with an "open issue" and I was starting to think I was losing my mind with all the busy signals. But seeing so many people actually get through using the local service center numbers gives me real hope. I just spent the last hour going through my dashboard with a fine-tooth comb and found my county's direct number. Planning to start calling at 7:50am sharp tomorrow. Also going to double-check my ID.me account separately like a few people suggested - never occurred to me that there might be steps not showing through the UC portal. It's honestly both frustrating and comforting to know I'm not the only one dealing with this broken system. The fact that we have to become experts at gaming a phone system just to access benefits we're entitled to is ridiculous. But this thread has been more helpful than anything I've found on the actual PA UC website. Thanks to everyone sharing real solutions and success stories - it's keeping me motivated to keep fighting through this mess!
I'm in the exact same situation as you! Been trying for almost 3 weeks now and getting nowhere with that main number. Your plan sounds solid - I'm also going to try the early morning approach with my local service center number. One thing I learned from reading through all these comments is to have all your documentation ready before you call - separation papers, ID, anything related to your claim. That way if you do get through, you can get everything resolved in one call instead of having to call back. Really hoping we both have success tomorrow! This thread has been a lifesaver for actual practical advice.
Update: I submitted my new application yesterday and the system is showing an "open issue" already. Is this normal? Should I try calling them to find out what the issue is? I'm getting really anxious about this whole process.
Open issues during reapplication are very common. It usually means they're verifying something with your former or current employer, or there might be a discrepancy in reported wages. I would recommend trying to call, but be prepared for long wait times. The online message center is another option, though responses can take 7-10 business days.
I'm going through the exact same thing right now! My benefit year just ended last week and I'm terrified about reapplying. Reading everyone's experiences here is both helpful and scary - sounds like it really varies from person to person. I've been working part-time too (about 20 hours/week at a restaurant) so I'm hoping that's enough to qualify for a new claim. The waiting period is what's killing me though. Bills don't stop coming just because UC takes weeks to process applications! Thanks everyone for sharing your experiences, it helps to know I'm not alone in this stressful situation.
I went through this exact same situation about 8 months ago! The benefit year transition is definitely confusing but everyone here gave you solid advice. One thing I'd add - when you're filling out that new initial claim, be super careful about the dates for your temporary job. Make sure you report the exact start and end dates because any mistakes there can delay your approval. Also, if your new weekly benefit amount ends up being lower than before (which happened to me), you can sometimes appeal that determination if you think they calculated it wrong. The appeals process isn't fun but it's worth it if there's a significant difference. Hang in there - the whole system is frustrating but you'll get through it!
Hey Amina! I just went through this same exact thing about 3 months ago when my benefit year ended. It's definitely confusing but you're on the right track now that you filed the new initial claim. A few things that might help while you're waiting: 1. Keep a spreadsheet or notes of when you filed your new claim and any confirmation numbers - it makes it easier if you need to call later 2. Continue filing those weekly certifications like you did - even if the system seems glitchy, keep doing it every week 3. Start documenting your job search activities NOW even while waiting for approval (companies applied to, dates, positions, etc.) because they'll want that info once you're approved The 2-3 week timeline is usually pretty accurate for new claims. In my case, I got approved in exactly 16 days and they released all the weekly payments I had filed while waiting. The hardest part is just the waiting and uncertainty, but it sounds like you did everything right! Keep us posted on how it goes.
This is really helpful advice, Diego! I'm definitely going to start that spreadsheet - I already feel like I'm losing track of all the different steps and dates. Quick question though - when you say document job search activities, do I need to do that in the PA UC system or just keep my own records? I want to make sure I'm covering all my bases while waiting for the new claim to get approved.
Nora Bennett
I totally get the anxiety of waiting for that first payment! I went through the exact same thing with PA UC about 6 months ago. My experience was similar to what others have shared - payment showed as processed on a Wednesday and hit my account Friday morning around 6 AM. One thing that helped me was setting up account alerts through my bank app so I got a notification the moment the deposit came through instead of constantly checking. Also, since you mentioned bills piling up, you might want to call any creditors and let them know payment is coming in the next few days - most are understanding about UC delays if you communicate proactively. The wait is brutal but you're so close to relief now!
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Oliver Wagner
•That's such a great tip about setting up bank alerts! I'm definitely going to do that right now so I stop obsessively checking my account. And you're absolutely right about calling creditors - I've been avoiding my landlord's calls but maybe I should just be upfront that the payment is coming this week. It's crazy how much stress this whole process puts you through even when you know the money is finally on its way. Thanks for sharing your experience, it really helps to know I'm not alone in this!
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Zoe Papanikolaou
I know exactly how you're feeling! I was in the same boat about 8 months ago - constantly refreshing my bank app every few minutes after my UC payment showed up in the portal. For Wells Fargo specifically, I've found they usually process UC direct deposits pretty early in the morning (around 5-6 AM) so if it doesn't show up tomorrow morning, definitely check Friday. One thing that helped my sanity was remembering that even though the UC system can be painfully slow with approvals, they're actually pretty reliable once payments are processed. You've made it through the hardest part - getting approved! The money is definitely coming, probably within 48 hours. Hang in there!
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A Man D Mortal
•Thanks so much for the Wells Fargo timing info - that's exactly what I needed to hear! Knowing it usually hits around 5-6 AM gives me a specific time to check rather than refreshing all day long. You're absolutely right that getting approved was the hardest part. I keep having to remind myself that I made it through weeks of uncertainty and now it's just a matter of waiting a couple more days for the actual money. I really appreciate everyone sharing their experiences here - it makes this whole process feel so much less isolating when you realize other people have been through the exact same stress and came out okay on the other side!
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