NYDOL email system - Can they see documents I sent last week?

Ugh, I feel you. Their system is so frustrating! I sent in docs a month ago and still haven't heard anything. No confirmation, no updates, nada. It's like shouting into the void.

I actually found a way to get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Pro tip: Always, ALWAYS keep copies of everything you send them. Screenshot the sent email, save PDFs, whatever. You'll thank yourself later when they inevitably 'lose' your docs.

Here's what I've learned from dealing with NYDOL for the past 6 months: • Their email system is notoriously unreliable. Sometimes docs go through, sometimes they don't. • They rarely send confirmations, so don't expect one. • It can take anywhere from 2-8 weeks for them to process new documents. • If you haven't heard anything after 3 weeks, try to call or use their online message system to follow up. • Be persistent! Sometimes you have to send things multiple times. • If possible, use their online portal to upload documents instead of email. It's slightly more reliable. • Keep a detailed log of everything you send, including dates and times. Hang in there, OP. The system is frustrating, but eventually things do get sorted out.

have u tried faxing? I no it sounds old school but I heard from a friend that faxes actually get attention faster then email

Plot twist: the DOL is actually run by a bunch of hamsters on wheels and that's why everything takes so long. 🐹💨

Guys, I think we're all missing the bigger picture here. The whole system is designed to be frustrating so people give up. It's not broken, it's working exactly as intended. 🤔

Anyone else notice that their website always seems to be 'under maintenance' right when you need it most? 🙄

OP, if you're really worried, you could try reaching out to your local state representative. Sometimes they can help push things along with the DOL.