NY unemployment ID.me verification hell - just trying to update bank info

Same exact thing happened to me last month. The system is completely broken. I had to submit my documents THREE times before it finally accepted them. Even had to do a video call with some agent who barely knew what they were doing. Such a waste of time.

After weeks of trying to call ny unemployment with zero luck, I found this service called Claimyr (claimyr.com) and it got me connected to an actual agent in less than an hour. Best thing is they called ME when an agent was ready. Talking to that agent fixed all my ID.me issues and got my bank info updated in one call. It was honestly the only way I could talk to a real person after trying for weeks. Check out this video that shows how it works: https://youtu.be/Rdqa1gKtxuE

ID.me is the absolute WORST. It rejected my perfectly good passport photo 4 times before accepting the exact same image on the 5th try. And yes, ive had the same "it was submitted but now we need you to submit again" message too. The whole system is trash.

When I was updating my account info they made me verify through ID.me TWICE and then froze my account for "suspicious activity" for TWO WEEKS. All because I moved and needed to update my address and bank. The system is designed to make us give up I swear.

So here's what actually worked for me with ID.me on ny unemployment: First, clear your browser cache completely and use Chrome (not Safari or Firefox) Second, make sure your drivers license photo is taken in BRIGHT natural light on a plain background Third, if it fails twice, don't keep trying the automated system - request a video call verification instead (there's a small link at the bottom) Fourth, be prepared to wait 1-3 hours for the video call, but once you do it, verification is instant Fifth, if you're still having issues after all that, you NEED to talk to an actual unemployment agent. The normal phone lines are impossible, but I used claimyr.com to get a callback when an agent was available. Worth every penny because the agent was able to manually override the ID.me requirement in my case. Hope this helps someone because I know how frustrating this system is!

been there done that got the t-shirt...then they lost the t-shirt and asked me to buy another one 😂 seriously tho, ID.me is a nightmare. if ur just tryna update bank info you gotta jump through 500 hoops. system is designed by clowns for clowns.

Remember when changing your bank info was a simple process? Pepperidge Farm remembers. But seriously, I had to verify my identity THREE separate times just to update my address last month. NY unemployment system acting like I'm trying to hack the pentagon or something.

Have you tried calling the ID.me support number? When this happened to me they said it was a "known issue" and that I should wait 48 hours and try again. Of course that didn't work, but then I found out there's a whole separate number to call for ID.me issues specifically with unemployment.

Unpopular opinion but...ID.me actually worked smoothly for me. I think the trick is doing it really early in the morning (like 5-6am) when their systems aren't being hammered. I had to update my bank info too and while it did ask for verification, it went through first try.

The whole system is designed to frustrate people into giving up. They WANT u to quit so they don't have to pay benefits. My ID.me verification was "pending" for 3 weeks and then suddenly said "failed" with no explanation. Had to start all over. Its all by design, wake up ppl!!!

Everyone in this thread needs to DOCUMENT EVERYTHING. Take screenshots of every step, confirmation numbers, submission screens, everything. NY unemployment loves to claim you never submitted something even when you have proof you did. If you have to call (which you probably will), having those receipts is the only way to get anywhere.

I feel ur pain!! ID.me is THE WORST. All I can tell u is keep trying and eventually it will go through. Mine took 5 attempts over 3 days but finally worked. Also try using a different device if u can - my laptop kept failing but it worked on my phone.

I'm gonna tell u the secret nobody wants to admit: call your STATE REPRESENTATIVE's office. I was fighting with ID.me for 6 weeks, called my state assembly person, and they fixed it in 48 hours. They have direct lines to people at unemployment who can actually help. The regular customer service is useless.

What's even more infuriating is that ID.me is a private company making MILLIONS off our tax dollars while providing garbage service. They have a monopoly on these government contracts and no incentive to actually make their product work properly. And we're the ones suffering.

just went through this last week! the trick is to use a desktop instead of phone, and make sure your camera is super good quality. also when taking pics of ID hold it against a WHITE background (not dark) and make sure theres good lighting. worked for me first try after doing all that.

I literally couldn't change my bank info for THREE MONTHS because of the ID.me nonsense. Finally got through on the phone after using claimyr.com (which btw was a lifesaver) and the agent told me there was a note on my account saying I'd already been verified! The whole time I was stressing and resubmitting docs they already had everything they needed 🤬 The system is beyond broken.