Can't change direct deposit info - NY Unemployment system says mother's name is wrong

I found a way to solve NY unemployment direct deposit issues, watch this: https://www.youtube.com/watch?v=RKg8eH6ibe8

Ugh, the ny unemployment system is such a mess. I had a similar issue with my father's name last year. Have you tried calling them? It's a pain, but sometimes that's the only way to get things sorted out.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Have you checked if your mother's name is entered correctly in your original application? Sometimes these issues stem from initial data entry errors.

This happened to me too! Turns out they had my mom's maiden name instead of her married name. Check if that might be the issue for you.

The ny unemployment system is a joke. They probably outsourced the coding to some clowns who can't even spell 'mother' correctly. 🤡

Here's what you need to do to resolve this issue with NY Unemployment: 1. First, double-check all your information. Make sure you're entering your mother's name exactly as it appears on your original application. 2. If that doesn't work, you'll need to speak with a representative. Unfortunately, getting through on the phone can be challenging. Here are some options: - Try calling right when they open (usually 8 AM) - Use the online chat feature if available - Consider using a service like Claimyr (claimyr.com) which can help you get through to an agent 3. When you do get through, explain the issue in detail. Ask them to verify all your information in the system. 4. If they can't resolve it immediately, request a callback from a tier 2 support agent who might have more access to change your information. 5. Keep detailed notes of all your interactions, including dates, times, and names of representatives you speak with. 6. If the issue persists, consider reaching out to your local state representative. They often have channels to escalate unemployment issues. Remember, persistence is key when dealing with bureaucratic systems. Don't give up! And if you're having trouble getting through on the phone, seriously consider using Claimyr (claimyr.com). It costs a bit, but many users find it worth it to finally get their issues resolved. Good luck!

have u tried turning it off and on again? 😂 jk jk... but seriously, sometimes logging out and back in can refresh the system. worth a shot!

This is why I always tell people to keep a copy of their original unemployment application. Makes it easier to spot discrepancies like this.

Oof, sounds like you're in the same boat as a lot of us. The ny unemployment system is held together with duct tape and prayers at this point. Hang in there!

I had this exact same issue! Turns out the problem was that I had entered my mother's name with a middle initial on my original application, but when I was trying to update my direct deposit info, I was only entering her first and last name. Once I included the middle initial exactly as it appeared on my original application, it worked perfectly. Also, make sure there are no extra spaces before or after the name - the system is super picky about that stuff. If you can't remember exactly how you entered it originally, you might need to call and have them read it back to you so you can match it exactly. Hope this helps! The NY unemployment system is definitely frustrating but usually these verification issues are just formatting problems.

I just went through this exact same nightmare last month! The NY unemployment system is absolutely brutal with these mother's name verification issues. After weeks of frustration, I finally figured out my problem - I had used a completely different format back in 2020 than what I was trying now. Here's what worked for me: I found an old confirmation email from when I first applied that showed I had entered my mom's name as "Patricia A. Johnson" (with the middle initial), but I had been trying to enter just "Patricia Johnson" when updating my direct deposit. The system wanted that EXACT match including the middle initial! My advice: definitely dig through your old emails first - search for anything from "nys.gov" or with "unemployment" in the subject line. Also try these variations systematically: - Maiden vs married name - With/without middle name or initial - Full legal name vs any nicknames you might have used - Check for extra spaces or typos - Try different spellings if applicable (Catherine vs Katherine, etc.) Use the desktop website instead of mobile - it seems to handle the formatting better. And don't worry about getting locked out, I tried probably 15+ variations over several days with no issues. This problem is definitely solvable! Once you find that exact match, everything will work perfectly. The system is ridiculously picky but at least it's consistent. Good luck! 🤞