NYDOL Direct Deposit: Mother's Maiden Name Keeps Getting Rejected, Help!

Ugh, I've been there. The system is so frustrating sometimes! Have you tried calling them directly? Maybe there's a typo in their records.

I had a similar issue. Turns out they had my mom's name spelled wrong in their system. Took forever to get it fixed, but here's what worked for me: • Call customer service (I know, it sucks) • Ask them to verify ALL your information • Have them read back your mom's maiden name • If it's wrong, ask them to update it • Request a temporary password reset • Log in with the temp password and update your security questions Hope this helps! Let me know if you need any more details.

have u tried using ur grandmothers maiden name instead? sometimes the question is worded weird and thats actually what they want 🤔

This happened to me too! I swear the system is designed to make us fail. 🤡 I ended up having to go to the office in person to sort it out. Took a whole day off work, but at least it's fixed now.

Hey guys, I found a method to get someone on the phone without the crazy wait times. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

have you tried turning it off and on again? 😂 jk jk. but seriously, maybe try clearing your browser cache or using a different device? sometimes these systems are just buggy af

Oof, sounds like you're in quite the pickle. I've been dealing with unemployment issues for months now, and let me tell you, it's been a wild ride. 🎢 Have you tried reaching out to your local representative? Sometimes they can light a fire under these agencies' butts.

I work in IT (not for the unemployment office tho) and I can tell you these legacy systems are a NIGHTMARE. They probably have some weird character limit or don't accept special characters in the maiden name field. Try entering it in all caps with no spaces or punctuation. You'd be surprised how often that works.

I had the exact same issue last month! It's so frustrating when you know you're entering the right information but the system keeps rejecting it. What finally worked for me was a combination of a few things: 1. First, I tried entering the maiden name exactly as it appears on old documents (birth certificate, etc.) - sometimes there are subtle spelling differences we don't remember 2. I also cleared my browser cache and cookies completely before trying again 3. Most importantly, I called the technical support line (not the regular claims line) and they were able to see that there was actually a glitch in my account that was causing the security questions to not update properly The tech support number is different from the main line and usually has shorter wait times. They were able to reset something on their end and I was able to get back in. Don't give up - this is definitely fixable! 💪

Oh my gosh, I'm dealing with this EXACT same issue right now! 😤 It's so maddening when you KNOW you're entering the right information but the system keeps telling you it's wrong. I've been locked out twice already and I'm terrified to try again. @Nasira Ibanez your comment about the tech support line is a game changer - I had no idea that existed! And the tip about checking old documents is brilliant. My mom got married in the 70s and I'm wondering if there might be some variation in how her maiden name was recorded back then vs what I remember. @Amina Diop the IT perspective is super helpful too. These old government systems are probably held together with digital duct tape at this point 😅 Has anyone else had success with the "all caps, no spaces" approach? I'm willing to try anything at this point before I attempt calling again. This whole situation is just adding so much stress to an already stressful unemployment situation!