NYDOL system won't accept mother's maiden name for direct deposit change - Help!

Ugh, I feel your pain! I had the same issue last month. It's like the system is designed to make our lives harder 🤦‍♂️ Have you tried calling them directly? It took me forever to get through, but it was the only way I could fix it.

I found a way to get someone on the phone without the endless wait. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

Have you tried using your maiden name instead of your mother's? Sometimes the system gets confused if you've been married or changed your name. Worth a shot!

This is why I always keep a record of my old account info, even after switching banks. You never know when you'll need it for stuff like this. Lesson learned the hard way, I guess.

OK, listen up folks. I've been dealing with unemployment systems for years, and here's what you need to know about this mother's maiden name issue: • First, try entering the name in ALL CAPS. Sometimes the system is case-sensitive. • If that doesn't work, try removing any spaces or hyphens. • Still no luck? Enter the name backwards (last name first, then first name). • Check if there are any special characters in the name and try removing them. • If you've changed your name due to marriage or other reasons, try your original maiden name. • As a last resort, check if there's an option to reset this security question. If none of these work, you'll have to call. But before you do, gather ALL your info: SSN, claim ID, old and new bank details, and any correspondence you've had with them. The more prepared you are, the smoother it'll go. And remember, persistence is key. Don't give up!

lol welcome to the wonderful world of government websites 🤡 where nothing works and everything is a mystery

Have you tried contacting your local state representative? Sometimes they can help push things through when you're stuck in bureaucratic limbo.

I had this exact same problem a few months ago! Turns out the issue was that I was entering my mother's maiden name exactly as it appears on my birth certificate, but the system had it stored differently from when I first applied. Try checking any old paperwork from when you initially filed your claim - sometimes there are slight differences in spelling or formatting that you might not remember. Also, if your mother had multiple names (like a middle name or hyphenated name), try different combinations. The system can be really picky about these security questions. Hope this helps!