NYDOL system won't accept correct maiden name for direct deposit update - Help!

Ugh, I had the same problem last month! It's so frustrating when the system doesn't recognize your info. Have you tried calling their helpline? It took me forever to get through, but they were able to update it manually for me.

I found a way to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

Have you tried clearing your browser cache and cookies? Sometimes the system gets wonky with saved info. Also, make sure you're using the exact name that's on your social security card. Even a missing middle initial can mess things up.

This happened to me too! Turns out my ex-husband had changed some of my info when he filed for unemployment (don't ask, it's a long story 🙄). I had to go in person to the office to get it sorted out. Bring ALL your documents if you do this.

Here's what you need to do: 1. Double-check all your info: Make sure you're entering everything EXACTLY as it appears on your official documents. 2. Try a different browser: Sometimes it's just a technical glitch. 3. Call the helpline: Yes, it sucks, but it's often the only way. Try early morning or late afternoon for shorter wait times. 4. Use the online chat if available: Sometimes faster than calling. 5. Contact your local representative: They can often help push things through. 6. As a last resort, visit an office in person: Bring ALL your documents. Remember, persistence is key. Don't give up! The system is frustrating but you'll get through eventually. Good luck!

lol welcome to bureaucracy hell 💀 where nothing works and everyone's miserable. good luck OP, you're gonna need it