PFL won't let me verify bank for direct deposit update online. Help!

Ugh, I had the same problem last month. It's so frustrating! Have you tried calling them? That's what I ended up having to do.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Have you tried using a different browser? Sometimes the verification process acts up on certain browsers. I had luck with Firefox when Chrome wasn't working.

This happened to me too! Turns out my bank was blocking the verification attempt. I had to call my bank and authorize it. Might be worth checking with your bank to see if that's the issue.

The whole PFL system is a joke. I've been dealing with issues for months now. Good luck getting it resolved, OP. You're gonna need it 🙄

Here's what worked for me when I had this issue: 1. Clear your browser cache and cookies 2. Use a private/incognito window 3. Make sure you're entering the exact name on your bank account (even middle initials matter) 4. Double-check that your routing and account numbers are correct 5. If you have a joint account, try entering just your name instead of both names 6. Wait 24 hours and try again (sometimes their system just glitches) If none of that works, you'll probably have to call. But try these first! It might save you some time on hold.

idk if this helps, but I had to use my laptop instead of my phone to get it to work. The mobile site was buggy af for me.

Anyone else think its ridiculous that we have to jump through so many hoops just to update our bank info? Like, its 2023 ffs. Get it together, PFL! 🤬

I actually just went through this exact same thing last week! What finally worked for me was going to a physical EDD office. I know it's a pain, but they were able to update my direct deposit info on the spot. Took about 2 hours total including wait time, but way better than being stuck in phone hell. You can find office locations and hours on their website. Bring your ID, bank routing/account info, and a voided check or bank statement just to be safe!

I had this exact same issue a few weeks ago! What ended up working for me was switching to a different device entirely. I was trying on my phone and laptop with no luck, but when I borrowed my roommate's desktop computer it went through immediately. Something about the way different devices handle the verification process I guess? Also make sure you're not using any browser extensions or ad blockers - those can interfere with the bank verification. Worth a shot before you have to deal with calling or going in person!