Need help fixing mother's maiden name on direct deposit info - what to expect?
Hey everyone, I need some help. I just realized there's a mistake with my mother's maiden name on my direct deposit info. Has anyone gone through the process of fixing this? What should I expect when I call? Any tips or advice would be really appreciated!
21 comments


Fiona Gallagher
I've been through this before. Here's what you need to do: • Gather all your documents that show the correct maiden name (birth certificate, legal papers, etc.) • When you call, explain the situation calmly and clearly • Be prepared to provide details from your documents • They might ask you to send in some paperwork after the call • Follow up if you don't hear back within a week Good luck! Let us know how it goes.
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Thais Soares
•This is solid advice. I'd add: write down the name of who you talk to and get a reference number for the call if possible.
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Xan Dae
•Thanks so much! This is really helpful. I'll definitely gather my documents before calling.
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Nalani Liu
•make sure u have plenty of time when u call. i was on hold for like 2 hours last time 😫
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Axel Bourke
ugh, dealing with bureaucracy is the worst. good luck, OP!
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Aidan Percy
Quick question - how did this mistake happen in the first place? Was it your error or theirs? Might affect how you approach the call.
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Xan Dae
•Honestly, I'm not sure. I just noticed it recently when I was double-checking my info. Could've been either way.
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Aidan Percy
•Gotcha. Well, either way, stay calm and polite on the call. It'll make things go smoother.
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Fernanda Marquez
I found a way to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE
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Norman Fraser
•Sounds too good to be true. Does it really work?
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Fernanda Marquez
•Yeah, it does! Saved me hours of hold time. Totally worth the 20 bucks imo.
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Kendrick Webb
•Is it safe tho? Like, giving them your phone number and all?
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Fernanda Marquez
•I was skeptical at first too, but it's legit. They don't store your info or anything. Just connects the call.
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Hattie Carson
pro tip: call early in the morning right when they open. usually shorter wait times 👍
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Destiny Bryant
•This! 💯 Also, avoid calling on Mondays if you can. Always the busiest day.
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Dyllan Nantx
am i the only 1 who thinks its crazy we still use mothers maiden name for security in 2023? 🤔
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TillyCombatwarrior
•Lol for real. My mom kept her last name when she got married. What am I supposed to use? 🤷♂️
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Anna Xian
•ikr? its so easy to find that info online these days. not very secure tbh
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Jungleboo Soletrain
Heads up, they might ask you to verify other info too. Make sure you know all your account details before calling.
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Rajan Walker
I had to do this last year. It was actually pretty painless. The lady I talked to was super nice and fixed it right away. Don't stress too much!
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Xan Dae
•That's reassuring to hear! Hopefully I'll have the same experience.
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