New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls โ€“ which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ella Lewis

just remember that if you make any money during the week you gotta report it even if its just like a few bucks from a side gig. they dont mess around with that stuff and will make you pay it all back plus penalties if they catch u

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Jade O'Malley

Just wanted to update that I found the right page and successfully recertified! Thanks everyone for the help. It's a huge relief. I set a recurring reminder on my phone for Sunday mornings too so I don't forget going forward.

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Alexis Renard

Great to hear! One more tip: take screenshots of your confirmation numbers after each certification. I learned this the hard way when they once claimed I hadn't certified despite me doing it every week. Having those confirmation screens saved me a huge headache.

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14h

ID.me verification worked but NY unemployment system says "something doesn't match" - what to do?

I finally got through the ID.me verification for my NY unemployment claim (took forever!) but now I'm stuck. When I try to release my information to NYSDOL, I keep getting this frustrating message saying "something doesn't match" but it doesn't tell me WHAT doesn't match! Has anyone else dealt with this in 2025? What am I supposed to do next? My claim has been pending for 3 weeks already and I'm getting really worried about paying rent.

Jayden Hill

Any update? Were you able to get this resolved? I'm having the same issue now and wondering what worked for you.

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Max Knight

Yes! I finally got it fixed yesterday. The problem WAS the email mismatch. I used that Claimyr service someone mentioned above and got through to an agent in about 15 minutes. They updated my email in the system to match my ID.me email, and then I had to log out, wait an hour, and try again. It worked! My claim is now processing and they said I should get my back payments within 3 business days. Such a relief!

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14h

Aidan Hudson

i had something similar happen but my problem was i put my nickname (Mike) in ID.me but my full name (Michael) was on my unemployment stuff. easy fix once i talked to someone but took forever to figure out!

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Steven Adams

my cousin works for the state (not unemployment but different dept) & said they're training new staff but its taking forever. try early monday morning maybe?

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Connor Richards

Update: I decided to try Claimyr this morning after reading the recommendations here. Got connected to an agent within an hour! The agent was actually really helpful and said my account had a "pending adjudication" flag due to an employer response that needed manual review. She cleared it right away and said my payments should process within 2-3 business days. So relieved! Thanks everyone for your suggestions.

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Alice Fleming

Great to hear you got it resolved! For anyone else reading this thread with similar issues, always make sure to note the name of the representative you speak with and ask for a confirmation number or reference number for the call. This creates a record in the system that can be helpful if you need to follow up again.

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14h

Ryan Vasquez

btw has anyone gotten the letter from irs after getting the deposit? i got money in my acct but no explanation of how they calculated it

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Sarah Ali

Yes, the IRS typically sends a letter about 30 days after making the adjustment to your account. The letter explains the changes they made to your return. If you haven't received it within that timeframe, you can contact the IRS or check your online account for details about the adjustment.

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14h

Megan D'Acosta

Update: I just checked my IRS transcript like someone suggested, and I do see an adjustment scheduled for next week! It's not a huge amount ($286) but definitely better than nothing. Thanks everyone for the help! For anyone else wondering, definitely check your transcript - it showed up there before anywhere else.

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Avery Saint

That's great news! Thanks for updating us. The transcript is definitely the best way to track these adjustments since they don't always send notifications in advance. Glad you were able to get some clarity on your situation.

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14h

Elijah Knight

That's great you were able to speak with someone! Just to let you know, when you certify for those missed weeks, make sure you answer "Yes" when it asks if you were ready, willing and able to work during those weeks. Some people mistakenly say "No" because they're thinking about their current situation rather than the week in question.

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Sophia Carson

Thanks for the tip! I definitely would have been confused by that question.

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14h

Sophia Carson

FINAL UPDATE: It worked! I was able to certify for all my missed weeks this morning, and the system is now showing those payments as "pending" with a release date of next Tuesday. Such a relief! Thanks everyone for your help.

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Jessica Suarez

Congrats! Always nice to hear when someone actually gets their problem solved with the unemployment system!

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14h

Justin Chang

Quick update on processing times - I've noticed from forums and my own experience that NYSDOL seems to be moving faster on BYE reapplications in 2025 compared to last year. Several people reported 10-14 day processing times recently, which is better than the 3-4 weeks that was common before. I think they've streamlined their verification process. That said, always plan for longer just in case your claim needs additional review.

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Wesley Hallow

This gives me some hope! Today is day 5 since I submitted my reapplication, so maybe I'll see movement next week. I'll definitely keep certifying and checking my messages every day. Thanks for the positive update!

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14h

Dylan Baskin

Has anyone had their weekly benefit amount change after reapplying at BYE? I'm worried mine might go down since I worked less this past year.

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Chad Winthrope

Yes, this is a common concern. Your benefit amount is recalculated based on your base period wages when you reapply after a BYE date. If you worked fewer hours or earned less during your new base period compared to your previous one, your weekly benefit amount could indeed decrease. Conversely, if you earned more, it could increase. The system calculates this automatically based on reported wages from your employers.

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14h

Wesley Hallow

I'm actually wondering about this too. My hours were reduced for part of last year before I was laid off completely. Does anyone know if partial employment during the base period affects the calculation?

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14h

Mason Stone

For anyone else experiencing this issue, here's what might be happening: 1. System maintenance - NYSDOL typically runs updates on weekends and Wednesday nights which can delay processing 2. Duplicate certifications - as OP discovered, this can trigger automatic flags in the system 3. Browser/cache issues - try clearing your cache or using a different browser/device 4. Question response flags - certain answers automatically trigger reviews If your certification doesn't appear after 3 business days, calling is your best option. Document the date/time of your certification attempts and take screenshots if possible. This will help when speaking with representatives.

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Kiara Fisherman

Thanks for posting this! I was about to certify a second time because mine isn't showing up either but now I'll just wait and try calling instead.

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14h

Kylo Ren

Glad you got it resolved! For future reference, the best practice is to wait at least 3 business days before attempting to certify again or contact them. Their system runs batch processing that sometimes takes a few days to complete, especially around system maintenance periods.

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Paige Cantoni

Definitely learned my lesson! The agent told me the same thing about waiting 3 business days. Will remember that for next time, though hopefully there won't BE a next time with this particular issue!

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14h

Brooklyn Knight

ive claimed as late as 11pm on Monday beofre and still got paid wednesday but that was back in 2025 January not sure if anything changed since then

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Isla Fischer

The system was actually updated in March 2025 with new batch processing times. Before March, the cutoff was midnight, but now it's 7pm. That's probably why you had a different experience in January.

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14h

Logan Chiang

Update: You guys were right, no deposit today (Wednesday). I checked my payment history on the website and it shows the payment is scheduled for tomorrow. Lesson learned about claiming on time! Thanks for all the help.

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Micah Franklin

Glad you got it figured out! For anyone else reading this thread, here's a quick reference for NY unemployment payment timing: - Claim before 7pm Monday: Payment Wednesday - Claim after 7pm Monday: Payment Thursday - Bank holidays can add an extra day - Some banks (especially credit unions) may show pending deposits earlier

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14h

Christian Bierman

i heard somthing about a special tax break for unemployment in 2025?? anybody know if thats real or just a rumor

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Emma Olsen

There is no special tax break specifically for unemployment in 2025. You might be thinking of the exclusion that was available during the pandemic years, but that was temporary and hasn't been renewed for the current tax year. All unemployment benefits are fully taxable for 2025 at both federal and NY state levels.

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14h

Christian Bierman

oh man that sucks!! thx for clearing that up

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14h

Makayla Shoemaker

Thanks everyone for the helpful responses! I checked my tax return and 1099-G and it looks like my accountant did handle everything correctly. The withholding from my unemployment was included in my regular tax calculations, and I'm getting a refund that was just approved yesterday. I was making this way more complicated than it needed to be! I'm relieved I don't need to file anything else or take any additional steps. I really appreciate all the clarification!

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Anita George

Glad it worked out! ๐Ÿ‘

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14h

Owen Devar

UPDATE: Finally got through to someone today! Turns out I had a small overpayment from the beginning of my claim because my employer reported different dates than I did for my last week of work. The rep said they sent a notice on the 15th but it's not in my online inbox and I never got anything in the mail. She said the offset will continue for about 7 more weeks until the overpayment is recouped. So frustrating they don't notify you properly before taking money!

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Molly Hansen

Thanks for updating us. You should still receive a formal notice about this, so keep checking your mail. If you feel the determination is incorrect, you have the right to request a hearing within 30 days of the notice date. Make sure to gather any documentation from your employer about your last working day to support your case if you decide to appeal.

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14h

Vincent Bimbach

classic DOL... they always start taking money first and explaining later. at least you know what happened now! did they say if the offset amount will stay the same each week?

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14h

Owen Devar

@profile6 Yes, they said it'll be the same $74 each week until it's paid off. The rep also mentioned I could've set up a repayment plan if I had known about it beforehand, which might have been easier on my budget. Too late now I guess. Just wish they'd make sure people actually RECEIVE notifications before they start deducting money!

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