ID.me verification worked but NY unemployment system says "something doesn't match" - what to do?

same thing happend to me last month! the system is so broken

This is a common issue with the ID.me integration. The mismatch usually happens when there's a discrepancy between your ID.me information and what's in the NYSDOL system. Check these things: 1. Make sure your name is EXACTLY the same in both systems (including middle initial) 2. Verify your SSN is entered correctly 3. Check if your birthdate format matches (some use MM/DD/YYYY vs DD/MM/YYYY) 4. Ensure your address is consistent If all that looks correct, you'll need to speak with an actual agent. The online system can't resolve these verification mismatches automatically.

Actually this happened to me too. For me the problem was that my married name was on my ID but my maiden name was still in the NYSDOL system from my previous job. Had to call about 50 times before I finally got through to someone who could fix it.

After dealing with this exact problem last month, I can tell you that you NEED to speak with an agent to resolve it. The mismatch could be something tiny like your address having "Street" vs "St" or even a middle initial problem. I wasted days trying to get through on the phone until I found this service called Claimyr (claimyr.com) that got me connected to an agent in under 20 minutes. They have a demo video showing how it works: https://youtu.be/Rdqa1gKtxuE Once I got through, the agent saw that my DOB had been entered wrong in the system (they had transposed the month and day). They fixed it right away and my claim was processed within 48 hours.

THE WHOLE SYSTEM IS DESIGNED TO FAIL!!! They make these stupid verification systems impossible to navigate and then make it IMPOSSIBLE to reach a human being when it inevitably breaks!!! They WANT us to give up so they don't have to pay claims!! I spent WEEKS trying to fix this EXACT problem until I finally got through to a supervisor who admitted they've had this issue since they implemented ID.me!!!

Just adding my experience with this - I had the same problem in January. For me it turned out my ID.me account had my current address but my unemployment application had my previous address. I finally got through to someone by calling exactly at 8:00am when they open. The agent updated my address in their system and then the ID.me verification went through fine the next day.

One more important thing to check - make sure your ID.me account email matches the email you used for your unemployment application. I've seen several cases where that caused matching issues. If you've already verified all possible matching issues and still need to speak with an agent, be prepared to explain that you've already completed ID.me verification but are encountering a data matching error when connecting to NYSDOL. Ask specifically for a "verification override" - most agents know what this is and can help. Keep a record of all your call attempts (dates/times) in case you need to request backdating for any payments missed during this delay.

Any update? Were you able to get this resolved? I'm having the same issue now and wondering what worked for you.

i had something similar happen but my problem was i put my nickname (Mike) in ID.me but my full name (Michael) was on my unemployment stuff. easy fix once i talked to someone but took forever to figure out!