NY unemployment stuck after IDME verification - no benefits for 3 weeks

Unfortunately this is pretty common with the ID.me verification process. The NYSDOL system sometimes takes 7-10 business days to recognize that you've completed verification, even after you've granted consent. Have you tried logging into your NY.gov account through a different browser? Sometimes there's a caching issue that prevents the system from updating your status.

same thing happened 2 me last month!!! took like 2 whole weeks after idme b4 system let me claim again. keep trying everyday tho

The ID.me verification system is AWFUL and BROKEN! I had to do this in January and it took 15 days before their system recognized I'd done everything correctly!!! The worst part is you can NEVER reach anyone to fix it. I spent THREE DAYS trying to call them with no luck. The system is DESIGNED to frustrate people so they give up on claiming what they're entitled to!!

I work as an employment counselor and see this issue frequently. Here's what you should do: 1. Try clearing your browser cache and cookies, then log in again 2. Make sure you're using the correct NY.gov ID that's linked to your unemployment claim 3. Double-check your ID.me dashboard to confirm consent is showing as granted to NYSDOL 4. Try logging in during non-peak hours (early morning or late evening) If none of that works, you'll need to speak with a claims specialist directly. The general number (888-209-8124) usually has very long wait times and often disconnects callers.

After dealing with this exact situation last month, I finally got through to a live agent using Claimyr (claimyr.com). They have this callback service that somehow gets you through the phone queue without waiting for hours. I was skeptical but desperate, and an agent called me back in about 25 minutes. They fixed the ID.me verification issue on their end and released my payments. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

Is anyone else worried about identity theft with this id.me thing? I did the verification and my account is working fine but i'm nervous about giving them my drivers license and doing that facial recognition part......

UPDATE: I tried logging in early this morning using a different browser like some of you suggested, but still got the same error message. I decided to try that Claimyr service someone mentioned, and surprisingly, I did get a callback from a DOL agent within about 30 minutes. The agent confirmed there was a flag on my account that didn't clear properly after the ID.me verification. She removed it manually and said I should be able to certify for all my missed weeks tomorrow morning. Will update if it works!

That's great you were able to speak with someone! Just to let you know, when you certify for those missed weeks, make sure you answer "Yes" when it asks if you were ready, willing and able to work during those weeks. Some people mistakenly say "No" because they're thinking about their current situation rather than the week in question.

FINAL UPDATE: It worked! I was able to certify for all my missed weeks this morning, and the system is now showing those payments as "pending" with a release date of next Tuesday. Such a relief! Thanks everyone for your help.