NY unemployment stuck after ID.me verification - system still asking to verify

ya this happened to me too last week. took almost 5 days for their system to update after i did the id.me thing. so annoying!

The DOL and ID.me systems don't sync immediately. In most cases it takes 2-3 business days, but I've seen it take up to a week. A few things you should check: 1. Make sure you completed ALL steps in the ID.me verification (including the final confirmation step where you consent to share info with NYSDOL) 2. Check your email for any messages from ID.me or DOL requesting additional information 3. Try logging into your NY.gov account directly instead of calling - sometimes the phone system lags behind the online portal If it's been more than 5 business days, you should contact NYSDOL directly about the issue.

I HAD THE EXACT SAME PROBLEM in January!!! The system is totally broken. I verified with ID.me and it took TWELVE DAYS before the unemployment system recognized it. I called every day and got nowhere. So frustrating!!!

This is a common issue with the NY unemployment system in 2025. The ID.me verification typically takes 3-5 business days to fully sync with NYSDOL's system. However, you can still certify for benefits while waiting for this to resolve - you just need to use the web portal instead of the phone system. Go to labor.ny.gov, log in to your account, and you should be able to certify there even if the phone system is still asking for verification. The web portal usually updates faster than the phone system.

After I verified with ID.me I was having the same problem for almost a week! I finally got through to someone at DOL by using Claimyr (claimyr.com). They have this service where they call the unemployment office for you and connect you when they reach an agent. Saved me hours of waiting and the agent manually updated my account status on the spot. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The DOL agent told me there's a known issue with the ID.me verification not properly syncing with their system, and sometimes they need to manually push it through.

my cousin works for the DOL (not in NY tho) and he says they're ALWAYS having problems with ID.me. apparently the systems don't talk to each other properly. something about API integration whatever that means lol. anyway he said just keep trying and eventually it'll work

I ran into this issue back in February and discovered it was because I had a typo in my social security number during one part of the ID.me process. Double-check that all your information matches exactly between your ID.me account and your NY unemployment account. Even a small discrepancy like a different format of phone number can cause the systems to not recognize you as the same person. If everything matches and you're still having the issue after a week, call the Technical Support line at 855-829-3674 (not the regular unemployment line). They specifically handle ID.me integration issues.

I'm having the exact same problem right now but with my husband's account! He verified through ID.me two days ago but the system isn't recognizing it. SO STRESSFUL!! We really need his benefits to come through this week for rent. Has anyone here had success getting this fixed quickly?

Update for anyone finding this thread later: The NYSDOL released a statement on their Twitter account acknowledging the ID.me sync issues. They said the normal processing time is 3-5 business days, but they're currently experiencing delays up to 7 business days due to high volume. They recommended: 1. Continue certifying via the web portal during this time 2. Don't complete the ID.me verification multiple times as this can cause further delays 3. If it's been more than 7 business days, contact them directly Hope this helps others facing the same issue!

I'm dealing with this exact same issue right now! Been 4 days since I completed ID.me verification and still getting the automated message to verify when I call. This thread is super helpful - I had no idea I could try certifying through the web portal while waiting for the systems to sync. Going to try that right now instead of waiting around. It's so frustrating that this is such a common problem but at least it sounds like it does eventually resolve itself. Thanks everyone for sharing your experiences!

I'm going through this exact same situation right now! Just finished my ID.me verification yesterday and the phone system is still telling me to verify. Reading through all these responses is giving me some hope that it'll eventually work out, but man this is stressful when you're depending on these benefits. I'm definitely going to try the web portal approach that several people mentioned - seems like that's the workaround while waiting for the systems to sync up. Really appreciate everyone sharing their timelines and experiences here. It's crazy that this is such a widespread issue but at least we're not alone in dealing with it!

Just wanted to chime in as another person dealing with this frustrating issue! I completed my ID.me verification 6 days ago and I'm still getting that automated message when I call the DOL line. But thanks to this thread, I was able to successfully certify through the web portal at labor.ny.gov even though the phone system hasn't updated yet. For anyone else in this situation - definitely try the online portal first before panicking! The web system seems to sync faster than the phone system. I also called that technical support number (855-829-3674) that Sadie mentioned and they confirmed my verification went through properly, it's just a delay in their systems talking to each other. It's ridiculous that this is such a common problem in 2025, but at least there are workarounds while we wait for NY to get their act together with the ID.me integration!

I'm going through this exact same nightmare right now! Completed my ID.me verification 4 days ago, got all the confirmation emails and green checkmarks, but the phone system is STILL telling me I need to verify. It's so frustrating when you're relying on these benefits to pay bills! Thanks to everyone who shared their experiences here - it's really comforting to know this is a widespread issue and not something I messed up on my end. I just tried the web portal at labor.ny.gov like several people suggested and was able to certify successfully even though the phone system is still broken. It's honestly ridiculous that NY hasn't fixed this ID.me integration problem when it's clearly affecting so many people on a regular basis. But at least we have workarounds while we wait for their systems to catch up. Definitely saving that technical support number (855-829-3674) in case I need it if this drags on much longer!

I'm dealing with this exact same issue right now! Just completed my ID.me verification 3 days ago and I'm still getting that automated message when I call the unemployment line. It's so frustrating because I got all the confirmation emails and everything looked like it went through properly. Reading through everyone's experiences here is really reassuring though - I was starting to worry I had messed something up on my end. I'm definitely going to try the web portal at labor.ny.gov like several people mentioned. It sounds like that's the key workaround while waiting for their systems to sync up. It's crazy that this is such a widespread problem in 2025 and NY still hasn't figured out how to make ID.me work properly with their unemployment system. But at least we're all in this together and can help each other out with tips and workarounds! Thanks everyone for sharing your experiences.

I'm going through this exact same thing right now! Completed my ID.me verification 2 days ago, got all the confirmation emails and green checkmarks, but when I call the DOL line I'm still getting that automated message telling me to verify. It's so stressful when you're counting on these payments! This thread has been incredibly helpful - I had no idea this was such a common issue. I was starting to think I had done something wrong during the verification process. Just tried logging into the web portal at labor.ny.gov like everyone suggested and was able to certify successfully even though the phone system is still acting up. What a relief! It's pretty ridiculous that NY still hasn't fixed this ID.me integration problem when it's clearly affecting so many people on a regular basis. But I'm grateful for everyone sharing their experiences and workarounds here - you've probably saved me days of worry and frustration!

I'm dealing with this exact same issue right now! Just completed my ID.me verification yesterday and I'm still getting that automated message when I call. This is so stressful when you need your benefits to come through! Reading through all these experiences is really reassuring though - I was starting to panic that I had done something wrong during the verification process. Just tried the web portal at labor.ny.gov like everyone suggested and I was able to certify successfully even though the phone system is still being stubborn. That's such a relief! It's crazy that this ID.me integration problem is still happening so frequently in 2025, but I'm really grateful for this community sharing workarounds and experiences. Definitely saving that technical support number (855-829-3674) in case I need it if this drags on past the 7 business day timeframe. Thanks everyone for making me feel less alone in dealing with this frustrating system issue!

I'm dealing with this exact same frustrating issue right now! Completed my ID.me verification 4 days ago, got all the confirmation emails and that green checkmark, but the phone system is STILL telling me I need to verify when I call. It's so stressful when you're depending on these benefits! This thread has been a lifesaver though - I had no idea this was such a widespread problem. I was starting to think I had somehow messed up during the verification process. Just tried the web portal at labor.ny.gov like everyone suggested and was able to certify successfully even though the phone system is still acting up. What a huge relief! It's honestly ridiculous that NY still hasn't fixed this ID.me integration issue when it's clearly affecting so many people on a regular basis. But I'm really grateful for this community sharing experiences and workarounds. Definitely bookmarking that technical support number (855-829-3674) in case I need it if this takes longer than the 7 business days they mentioned. Thanks everyone for making me feel less alone in dealing with this broken system!

I'm going through this exact same nightmare right now! Just completed my ID.me verification 2 days ago and I'm still getting that automated message when I call the unemployment line. It's so frustrating because I did everything correctly and got all the confirmation emails, but their system just won't recognize it. This thread has been incredibly helpful though - I was starting to panic that I had somehow messed up the verification process. Reading everyone's experiences is really reassuring that this is just a common glitch with NY's system. Just tried the web portal at labor.ny.gov like so many people suggested and I was able to certify successfully even though the phone system is still being stubborn! It's honestly crazy that this ID.me integration issue is still happening so frequently in 2025 when it's clearly affecting tons of people every week. But I'm really grateful for this community helping each other navigate these frustrating system problems. Definitely saving that technical support number (855-829-3674) just in case I need it if this takes longer than expected. Thanks everyone for sharing your experiences and making me feel less alone in dealing with this mess!