NY unemployment stuck after ID.me verification - system still asking to verify

ya this happened to me too last week. took almost 5 days for their system to update after i did the id.me thing. so annoying!

The DOL and ID.me systems don't sync immediately. In most cases it takes 2-3 business days, but I've seen it take up to a week. A few things you should check: 1. Make sure you completed ALL steps in the ID.me verification (including the final confirmation step where you consent to share info with NYSDOL) 2. Check your email for any messages from ID.me or DOL requesting additional information 3. Try logging into your NY.gov account directly instead of calling - sometimes the phone system lags behind the online portal If it's been more than 5 business days, you should contact NYSDOL directly about the issue.

I HAD THE EXACT SAME PROBLEM in January!!! The system is totally broken. I verified with ID.me and it took TWELVE DAYS before the unemployment system recognized it. I called every day and got nowhere. So frustrating!!!

This is a common issue with the NY unemployment system in 2025. The ID.me verification typically takes 3-5 business days to fully sync with NYSDOL's system. However, you can still certify for benefits while waiting for this to resolve - you just need to use the web portal instead of the phone system. Go to labor.ny.gov, log in to your account, and you should be able to certify there even if the phone system is still asking for verification. The web portal usually updates faster than the phone system.

After I verified with ID.me I was having the same problem for almost a week! I finally got through to someone at DOL by using Claimyr (claimyr.com). They have this service where they call the unemployment office for you and connect you when they reach an agent. Saved me hours of waiting and the agent manually updated my account status on the spot. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The DOL agent told me there's a known issue with the ID.me verification not properly syncing with their system, and sometimes they need to manually push it through.

my cousin works for the DOL (not in NY tho) and he says they're ALWAYS having problems with ID.me. apparently the systems don't talk to each other properly. something about API integration whatever that means lol. anyway he said just keep trying and eventually it'll work

I ran into this issue back in February and discovered it was because I had a typo in my social security number during one part of the ID.me process. Double-check that all your information matches exactly between your ID.me account and your NY unemployment account. Even a small discrepancy like a different format of phone number can cause the systems to not recognize you as the same person. If everything matches and you're still having the issue after a week, call the Technical Support line at 855-829-3674 (not the regular unemployment line). They specifically handle ID.me integration issues.

I'm having the exact same problem right now but with my husband's account! He verified through ID.me two days ago but the system isn't recognizing it. SO STRESSFUL!! We really need his benefits to come through this week for rent. Has anyone here had success getting this fixed quickly?

Update for anyone finding this thread later: The NYSDOL released a statement on their Twitter account acknowledging the ID.me sync issues. They said the normal processing time is 3-5 business days, but they're currently experiencing delays up to 7 business days due to high volume. They recommended: 1. Continue certifying via the web portal during this time 2. Don't complete the ID.me verification multiple times as this can cause further delays 3. If it's been more than 7 business days, contact them directly Hope this helps others facing the same issue!