Honestly, 90% of the problems with NY unemployment could be solved if they just had a frickin' system that would actually TELL you when there's a problem with your claim! They just silently stop payments and expect you to guess what's wrong.

This is SO frustrating and unfortunately way too common with NY unemployment right now. I had a similar issue a few months back where my claims would show as "submitted" but then just disappear into the void with no payment processing. What ended up working for me was a combination of things: I kept detailed records of every certification (screenshots, confirmation numbers, dates), sent messages through the online portal every few days with updates, and eventually got through by calling right at 8:00 AM on a Tuesday. The rep told me there was some kind of "processing error" that required manual intervention - basically my account got stuck in limbo and needed a human to push it through. The key things that helped: - Document EVERYTHING with screenshots - Keep certifying weekly no matter what (this is super important) - Try calling right when they open at 8 AM - Send messages through your online account portal - Don't give up - your money is there, it's just stuck in their broken system It took about 3 weeks total to resolve but I got all my back payments at once. Hang in there, you're definitely not alone in this nightmare! The system is beyond broken but your benefits are still there waiting for you.

Yeah definitely file right away but just be prepared for potential delays in processing. My claim took 3 weeks to get approved even though I had all the right paperwork. NYS Department of Labor is still backed up from all the claims over the past few years. At least you'll be in the queue though.

I went through this exact situation 6 months ago when I was laid off. The most important thing is to file immediately - there's no benefit to waiting and you'll lose money for every day you delay. One tip that helped me: gather all your employment documents before you start the online application. I had to stop halfway through because I couldn't find my last pay stub and had to start over. Also, if you were terminated rather than laid off, NYS Department of Labor will investigate whether it was "for cause" which could affect your eligibility, but don't let that stop you from filing - let them make that determination. Good luck!

Not sure if this helps, but when I FINALLY got through to someone after trying that Claimyr service, the agent told me they're prioritizing DocuSign emails for people who call in because there's a backlog of over 15,000 waiting to be sent automatically. So if you just wait, you might be waiting a LONG time. Just something to keep in mind if your benefits are on hold until you complete those forms.

I'm dealing with this exact same issue right now - got the text on November 3rd but still no DocuSign email. Reading through everyone's experiences here, it sounds like calling with the "online account access issues" option is the way to go. @Mei Wong thanks for sharing that tip about which phone option to choose, that's super helpful! It's honestly ridiculous that we have to jump through all these hoops just to get basic unemployment benefits, but at least now I know I'm not the only one dealing with this mess.

The whole system is so frustrating!!! I've been waiting 18 days and still nothing. Meanwhile bills are piling up and they act like we're asking for charity instead of benefits we earned. The NYS Department of Labor needs to do better with their processing times.

I just went through this process last month and it took 9 business days from filing to getting my first payment. The key things that helped speed it up were: 1) Making sure all my employer info was accurate when I filed, 2) Responding immediately to any requests for additional documentation, and 3) filing my weekly claims right away even while waiting for approval. The "under review" status is normal - mine stayed that way until the day it suddenly switched to approved. Keep checking the portal daily and don't panic if it seems slow, the system is actually working better than it used to. Good luck!

That's good advice above - definitely keep certifying every week even while waiting for approval. And make sure to check your account/email regularly for any requests for additional information. Those have strict deadlines and can delay your claim if missed.

Congrats on getting through! That's awesome that Claimyr worked for you. For anyone else still struggling, I wanted to add that there's also a separate number for technical issues with the online system: 1-518-457-9000. It's specifically for if you're having trouble with the website or online application. Sometimes they can help troubleshoot issues that are preventing you from filing online, which might be faster than waiting for the main claims line. Just another option to try if you're stuck!