mine always shows up next day even on weekends but sometimes not till late afternoon so don't panic if u don't see it right away

UPDATE: It's Saturday afternoon and the money just showed up on my Key Bank card! Thanks everyone for your help and reassurance. Such a relief to have this before rent is due on Monday.

lol i remember when i got hit with forfeit days back in november. waste of time calling!! filed appeal, got denied, had to serve all 10 forfeit days. system is rigged.

Thank you all for the helpful advice! I'm going to try a two-pronged approach: 1) File the appeal right away to get that process started, and 2) Try calling using that Claimyr service to see if I can get someone on the phone who might be able to help more quickly. I'll update once I have any progress. Really appreciate everyone sharing their experiences!

Just wanted to update - I called the (518) 485-7071 number using Claimyr this morning and got through in about 25 minutes. The agent confirmed they're sending out my 1099G today. Said it should arrive within 7-10 business days. So much easier than the hours of hold time I was facing!

This happened to me last yeAr too and when i finally got my 1099G in the mail they had sent it to my OLD address even tho I updated everything online!! Make sure you verify your address is current when you do get thru

the online system is HORRIBLE for partial benefits!! I applied last week and it kept asking me weird questions about why I was applying while employed. Then it said I was denied but when I called they said that was an error and I actually was approved?! No idea what's going on with their system but definitely CALL if the website gives you any problems

To clarify some confusion in this thread: Yes, you still need to meet the basic eligibility requirements to open a new claim. In NY, you need to have worked and earned a certain amount during your base period (usually the first 4 of the last 5 completed calendar quarters before filing). And to answer the question about work search: if you're working part-time but collecting partial benefits, you DO still need to do and document at least 3 work search activities per week. Even though you're working, the system requires this as you're still receiving benefits. Your part-time job doesn't count toward these activities. Keep a detailed log of your work search activities - the DOL has been conducting more audits in 2025.

have u checked if ur eligible for the Self-Support Reserve adjustment? i think if ur benefits drop below a certain amount they might increase them especially if u have dependents

Thanks everyone for the feedback. I just got off the phone with NYSDOL after using the Claimyr service that someone mentioned (which did work really well btw). The agent confirmed exactly what most of you said - my new benefit amount is lower because I didn't have much work income during the base period they used for calculation. She checked all my reported wages and everything is correct. I guess I'll have to adjust my budget to the new reality of $408/week instead of $540. Hopefully I can find a good job soon and not have to worry about any of this anymore!

my sister works at the DOL call center and she says they get tons of these questions every day. the answer is always file anyway and let them determine eligibility. worst they can say is no!!

To summarize what everyone's said: Yes, you can likely get regular UI benefits for your quarantine period, but success depends on: 1. Filing immediately 2. Having documentation of the quarantine directive 3. Making sure your employer categorizes this as temporary layoff rather than leave of absence 4. Answering the weekly certification questions correctly And be prepared for the waiting week where you won't receive benefits, plus possible processing delays. Hope it all works out for you!

keep us updated on what happens!! i bet once u get thru to someone they'll fix it fast

One more thing to check - log into your NY.gov ID account (not just the unemployment portal) and make sure there are no general notifications or documents there. Sometimes communications get sent to your general NY.gov account rather than appearing in the unemployment portal specifically.

I work as an employment counselor (not for NYSDOL directly). Right now they're dealing with a big backlog due to the new claim system implementation from March 2025. Many claims from April-June are stuck in processing. When you do reach an agent, make sure to ask them to escalate your claim to a supervisor for expedited review due to financial hardship. Be prepared with your work history details, employer contact information, and any relevant documents showing your eligibility. The more prepared you are, the faster they can resolve your claim once you reach someone.

If you've been trying since May and it's now August, you definitely qualify for a hardship escalation. When you do get through (either via Claimyr, career center visit, or early morning calling), immediately mention that you're facing eviction due to the delay. They have special procedures for expediting claims where the claimant is at risk of losing housing. Document everything - dates you've called, messages you've sent, and any reference numbers they give you.

glad u got it fixed! next time this happens (and with NY unemployment, there's always a next time lol) u know what to do

OF COURSE it was a "security hold" they "forgot" to tell you about!!! They do this ALL THE TIME. At least you got your money. I'm still fighting with them over back payments from December!!!

anyone know if the money expires if u dont use it? i still have some on my card from like 6 months ago

Since you've resolved your immediate issue, here's some advice for the future. Many people don't realize that NY unemployment has specific requirements for address changes that affect both your claim eligibility and your benefit access: 1. You must update your address with NYSDOL within 10 days of moving 2. If you move out of state, it can affect your claim eligibility (though temporary moves may be allowed) 3. Address changes must be verified through ID.me as of 2025 4. Key Bank requires separate notification for card services The system is designed this way to prevent fraud, but it creates these frustrating situations for legitimate claimants. Setting up direct deposit is definitely the way to go if you can - it eliminates most of these card-related problems.