One more tip if you're still struggling to get through - when the automated system asks why you're calling, clearly say

This NEVER works for me! The system just ignores what I say and goes back to the same stupid menu no matter what I try!! 🤬

Does anyone know if there are system updates happening? I swear they ALWAYS do these things without warning us. Last time they updated the website I couldn't log in for 3 days! So typical of NY unemployment to just leave us hanging!!!

UPDATE: Just checked this morning and the payment is now showing as pending! Looks like it was just delayed processing. Thanks everyone for your help and reassurance.

I'm still confused about something. My transcript shows the credit but NO CODE 846 anywhere after it!! Does that mean they're still processing it? Or did they apply it to some other tax debt I don't know about?? I swear I don't owe any back taxes!!! Is there any way to find out WHERE the money went without spending 5 hours on hold???

Update: I found the deposit! It actually came separately from my regular tax refund about 3 weeks later. It was labeled as "TAX REF" on my bank statement so I didn't realize it was specifically for the unemployment tax credit. Mystery solved! Thanks everyone for your help!

Had the same issue back in January. Got super worried, but checked my bank account 2 days later and the money was deposited on schedule despite the website never updating correctly. The website and the actual payment system seem to be separate sometimes. I wouldn't worry unless your payment doesn't arrive on your usual day.

Final advice - if your payment doesn't arrive on schedule, don't wait around hoping it will resolve itself. Call immediately. For issues like this, getting ahead of potential problems can prevent weeks of delayed payments. When you call, mention specifically that you received the 'already certified' error message when trying to certify again, as that's evidence your original certification was recorded.

UPDATE: I followed the steps from everyone here and FINALLY got it to work! The key things that fixed it for me: 1. Used Chrome instead of Safari 2. Cleared my browser cache completely 3. Made sure to scroll ALL the way down on every page (there was indeed a hidden button!) 4. Turned off my VPN The ID.me verification is now complete and my NY unemployment claim is being processed. Thank you all so much for your help! This forum saved me from so much stress.

For anyone else reading this in the future - I found out that if you're getting stuck in an infinite loading loop on ID.me, sometimes it's because your address doesn't EXACTLY match what they have on file from your credit history. Make sure you use the exact same address format as your ID and credit cards.

just checked my account and i got my payment this morning even tho i claimed monday this week! so maybe ull still get it 2day?

To add some clarification: The NYSDOL payment system has specific processing windows. Claims are batched and sent to the payment processor, which then initiates the bank transfer. For most banks, if the DOL processes your claim in Tuesday's batch, it won't appear in your account until Wednesday. If you need to track exactly when your payment was processed, log into your account and check the "Payment History" section. There you'll see the exact date the payment was released, which helps predict when it will hit your bank.

Just so everyone is clear: When the phone system goes silent after saying "do not hang up," your certification is NOT being processed. This is a system error. You need to either: 1. Use the NY.gov website to certify (preferred method) 2. Try the phone system during off-peak hours 3. Try the workaround mentioned above (waiting 2 minutes then pressing 1) 4. Call the main customer service line to speak with an agent The NYSDOL has confirmed this is a technical issue they're working to resolve. Make sure you get your certification completed by your deadline to avoid payment delays. If you miss your regular certification period due to this issue, you'll need to speak with an agent to file for back weeks.

Update: Just wanted to let everyone know that I started using the website for certification and it's been working perfectly. Much easier than dealing with the phone system! My payments have been processing normally. Thanks to everyone who helped with suggestions!

Just want to update everyone on this thread - I spoke with a NYSDOL rep yesterday about an unrelated issue, and they mentioned they're aware of the CAPTCHA problem. Apparently it's affecting users with certain IP addresses. Their tech team is working on it, but they didn't give a timeline for the fix. In the meantime, they suggested using the mobile app if possible or certifying by phone. Hope this helps!

UPDATE: I finally got it working! After trying literally everything suggested here, what ended up working was using my phone but turning OFF wifi and using cellular data instead. For some reason that made the CAPTCHA appear! I was able to certify for this week. Thank you all for your help and suggestions. If anyone else runs into this problem, try connecting through your cellular network instead of wifi!

Thank you everyone for the detailed explanations! It sounds like I probably won't qualify based on the quarters and earnings, but I'll apply anyway just in case. I might try that Claimyr service to speak directly with an agent about my specific situation instead of guessing. Really appreciate all the help - this system is definitely more complicated than I realized!

Good plan! One last bit of advice - when you apply, make sure you include ALL employment from the last 18 months, even small jobs or part-time work. Sometimes people forget to include everything, which can affect eligibility. And definitely document all your attempts to contact NYSDOL - screenshots of calls, wait times, etc. This can help if you need to appeal a decision later. Good luck!

Not sure if this helps but my brother had the same problem last month and he ended up going to the public library to use their computers to file his claim. Most libraries have free computer access if your phone doesn't work out!

update?? did u get thru?? im having same issue rn