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The adjudication process for business owners is a nightmare! I've been waiting 3 weeks just to speak to someone at NYS Department of Labor about my eligibility. Every time I call the main number I get disconnected or put on hold for hours. Has anyone found a way to actually reach a real person there?
I had the same problem with getting through to NYS Department of Labor. Someone on here mentioned a service called Claimyr (claimyr.com) that helps you connect directly with unemployment agents. I tried it and actually got through to someone within 20 minutes. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be worth checking out if you're stuck in phone hell like I was.
Just be honest on your application about being the business owner. NYS Department of Labor will find out anyway when they verify your employment history. The key is showing that the closure was due to economic necessity, not choice. Good luck!
@Giovanni Rossi This is great advice! I d'also suggest gathering any documentation that shows the business closure was involuntary - things like unpaid vendor bills, bank notices about insufficient funds, or correspondence with suppliers about payment issues. The more you can demonstrate it was economic necessity rather than a strategic decision, the stronger your case will be with NYS Department of Labor.
This thread has been so helpful! I'm actually dealing with a similar issue but with my security questions for regular claim certification. Based on all the advice here, I'm definitely going to try calling that dedicated direct deposit line first to see if they can help with security question updates in general. The tip about calling right when they open and having all documents ready is clutch. Thanks everyone for sharing your experiences - it's so much better getting real advice from people who've actually been through this rather than trying to navigate their confusing website! 🙌
Yes! This whole thread has been a goldmine of info. I was feeling so overwhelmed about dealing with NYDOL before reading through everyone's experiences. The dedicated line tip alone probably saved me hours of frustration. It's crazy how much easier things become when you know the right approach and have the right phone number. Hope your security question update goes smoothly!
Wow, reading through all these responses has been incredibly helpful! I'm in a similar situation where I need to update my security info but wasn't sure where to start. The dedicated direct deposit line tip is amazing - I had no idea that existed. I've been putting off calling because I was dreading the wait times on the main line. Going to try calling first thing Monday morning with all my documents ready. Thanks everyone for sharing your real experiences, this is so much more valuable than the generic info on their website!
So glad this thread could help! It's amazing how much smoother things go when you have the right info and approach. Definitely call that dedicated line first thing Monday - the early morning strategy really does make a difference. Having all your docs ready beforehand is key too. Good luck with your security info update! 🤞
Update on my similar situation: quit in February for childcare, applied in March, got questionnaire in April, and FINALLY got approved last week. But here's the thing - they only approved me after I got through to an actual person who reviewed my case. The online system is useless for complicated cases like ours.
That's really good to know, thank you! Did they backdate your payments to when you first applied?
I'm in a very similar boat - had to quit my job in March when my daughter's daycare suddenly closed and I couldn't find backup care. Just submitted my questionnaire last week and now playing the waiting game. Reading all these responses is both encouraging and terrifying! It sounds like the key is getting an actual human to review your case rather than letting it sit in the automated system forever. I'm going to give it another week or two before trying one of those callback services people mentioned. Fingers crossed we both get approved soon - the financial stress is real! 🤞
Don't beat yourself up about it! I work in HR and see this happen all the time - people think they need to exhaust their savings first or that unemployment is only for certain situations. The key thing is to file TODAY through ny.gov. Even if you can only backdate a few weeks, that's still money in your pocket. When you apply, be honest about why you delayed - "I was unaware I was eligible and was trying to find work on my own" is a valid reason that often works for at least some backdating. The worst thing you can do now is wait another day!
This is such helpful advice! I had no idea that "being unaware of eligibility" could be a valid reason for backdating. I've been feeling so guilty about waiting, but you're absolutely right - I need to stop beating myself up and just file today. Thank you for the encouragement and the specific wording suggestion!
Just want to add some encouragement here - I was in almost the exact same situation last year! Got laid off and waited about 5 weeks because I thought I needed to "prove" I couldn't find work first. NYS DOL ended up letting me backdate 3 of those weeks when I explained I didn't understand the system. The key is being completely honest in your application about the delay. Also, once you do file, make sure to certify every week going forward even if your claim is still being processed - you don't want to create any more gaps! You've got this, and definitely don't let the guilt stop you from getting the help you're entitled to.
This is exactly what I needed to hear! It's so reassuring to know that others have been in the same boat and it worked out. I'm definitely going to file today and be completely honest about why I waited. The tip about continuing to certify weekly even during processing is super helpful too - I would have probably made that mistake otherwise. Really appreciate everyone sharing their experiences here, it's making me feel so much less alone in this situation!
Amina Sy
I'm also dealing with this exact situation right now! I'm planning to visit my brother in Arizona for 6 days while on NYS unemployment benefits and was really anxious about it until I found this thread. Reading through everyone's detailed experiences has been so reassuring - it's clear that NYS Department of Labor is understanding when you handle things properly. I'm going to follow the proven approach that so many of you have successfully used: call the department beforehand for official guidance, maintain my daily job search routine while I'm there, keep detailed records of all applications, and make sure I have reliable internet access. The "working trip" concept that keeps coming up really makes sense - I'll treat it as continuing my job search from a different location rather than taking a break from looking for work. I especially appreciate the practical advice about mobile hotspots and being upfront with potential employers about travel dates. It's encouraging to see that multiple people have even had successful interviews while visiting family. Thanks to everyone for sharing your real experiences - this thread has given me the confidence to visit my brother without fear of losing my benefits, as long as I do everything transparently and responsibly!
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Ryder Ross
•This entire discussion has been incredibly helpful for all of us dealing with this situation! I'm also planning to visit family while on NYS unemployment benefits and was really worried about it until I found this thread. What strikes me most is how consistent everyone's successful experiences have been - it really shows that following the right approach works. The key points that keep coming up are so valuable: calling NYS Department of Labor ahead of time, treating it as a working trip by maintaining daily job searches, having reliable internet access, and being completely transparent throughout the process. I'm particularly impressed by how many people successfully conducted interviews while traveling - it really demonstrates that being upfront with employers is the professional way to handle this. I'm definitely going to create a detailed plan based on all the advice shared here: call the department before I leave, set up a mobile hotspot for backup internet, focus on remote job applications, and keep thorough documentation of everything. It's such a relief to know that family visits are understood as normal life situations when you maintain your job search responsibilities. Thanks to everyone for creating such a comprehensive resource - this thread should definitely help many other people in similar situations!
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Zoe Papanikolaou
I'm also on NYS unemployment benefits and planning to visit my family in Connecticut for about 5 days next month. This thread has been absolutely amazing - I was really stressed about potentially affecting my benefits, but seeing all these detailed success stories has given me so much confidence! The consistent advice across everyone's experiences is really clear: call NYS Department of Labor beforehand, maintain your job search activities while traveling, document everything thoroughly, and approach it as a working trip rather than a vacation from job searching. I'm particularly grateful for the practical tips about mobile hotspots, keeping detailed spreadsheets of applications, and being transparent with potential employers about travel dates. It's so encouraging to see that multiple people have successfully maintained their benefits and even conducted interviews while visiting family. I'm definitely going to follow this proven formula - call for official guidance, continue applying to remote positions daily, ensure reliable internet access, and be prepared to return immediately if needed. The "working trip" mindset that everyone keeps mentioning really helps frame this correctly. Thanks to everyone who took the time to share their real experiences - this thread has been invaluable for those of us navigating this situation for the first time!
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