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NY unemployment claim stuck at $0 with 104 effective days - under review since July

I filed for NY unemployment on March 3, 2025, and my claim is STILL showing $0 weekly benefit amount even though it says I have 104 effective days available. My ID verification went through successfully weeks ago. Every time I call NYSDOL, all I get is the same generic response that "my claim is being reviewed" and they can't give me any more details or timeline. It's been almost 6 weeks now! Has anyone else experienced this $0 amount problem? How long did your review take? I'm seriously struggling with bills at this point and don't know what else to do.

Norah Quay

same thing happened to me back in january. also showed $0 and 104 days. took them almost 2 months to fix it! ridiculous!!

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Kelsey Chin

2 MONTHS?? That's insane. Did you have to do anything special to get it resolved or did it just suddenly update one day?

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Leo McDonald

This typically means they're reviewing your base period wages. They need to verify your employment history and earnings to determine your benefit amount. Unfortunately, their system shows $0 and the standard 104 effective days until this review is complete. The review process can take 4-8 weeks in normal cases, but lately I've seen it stretch to 10+ weeks for some people. Since you're at week 6, you might still be within the normal timeframe, frustrating as that is.

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Kelsey Chin

Thank you for explaining! Do you know if there's any way to speed up this review process? I've already sent in my W-2s from last year when they requested them about 3 weeks ago.

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Jessica Nolan

This isnt just a review, ur claim is in ADJUDICATION. Big difference. Did u have multiple employers? Quit a job recently? Work out of state? These all trigger adjudication and will keep u at $0 until resolved.

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Kelsey Chin

I did work for two different employers last year - one from January-August and then a new job from September until February when I was laid off. Could that be causing the issue?

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Angelina Farar

Having multiple employers definitely can trigger this $0 amount situation. The system needs to verify both employment periods and ensure there were no issues with your job separation. Here's what you should do: 1. Keep certifying weekly even though you're not getting paid yet 2. Make sure you've uploaded ALL requested documents 3. Try to speak with a Tier 2 specialist who can actually see what's happening with your claim The standard reps you reach just read notes on your file and can't actually help move your claim forward. You need to speak with a claims examiner or adjudicator.

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Kelsey Chin

That makes sense. How do I make sure I get to a Tier 2 specialist instead of the regular reps? Should I ask to be transferred when I call?

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Sebastián Stevens

I went through this EXACT same situation in February. Kept getting that useless "under review" response when I called. I was ready to lose my mind after trying to call 30+ times and getting nowhere. Finally I used Claimyr (claimyr.com) to get through to an actual claims specialist. They have this service where they connect you directly to an agent instead of waiting on hold forever. Watched their demo at https://youtu.be/Rdqa1gKtxuE and was actually connected to a real person who could see my file! The agent explained my claim was stuck because they needed additional information from my second employer. Once I knew what the problem was, I got it resolved in about 10 days and received backpay for all the weeks I had certified.

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Bethany Groves

Is this service legit? Seems kinda sketchy to pay just to talk to unemployment when it should be free...

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KingKongZilla

My account was stuck showing $0 too and I was PANICKING!!! I had to keep calling every single day for THREE WEEKS!!! The whole time bills piling up and no money coming in!!!! Does anyone know if they'll at least give you backpay for all the weeks you were certifying during the review?? I'm so worried I'll never see that money even if they eventually approve my claim...

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Angelina Farar

Yes, you will receive retroactive payments for all weeks properly certified once your claim is approved. They'll issue those payments as a lump sum, so you'll get all those weeks at once. Just make absolutely sure you're certifying every week, even while showing $0.

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Norah Quay

just fyi they might be missing wage info from ur employers. my cousin had same issue with his claim and turns out one of his jobs never reported his wages to the state!! he had to send in all his paystubs to prove he worked there. maybe thats ur issue?

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Kelsey Chin

That's a good point. My second job was a smaller company. I'll dig up my paystubs just in case they ask for them. Thanks!

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Leo McDonald

There are a few specific reasons your claim might be stuck at $0 with 104 effective days: 1. Wage verification issues - especially with multiple employers 2. Identity verification (though you said this was completed) 3. Job separation investigation - if there's any question about why you left either job 4. Out-of-state wages that need to be verified 5. Self-employment income that's being reviewed To move things along, I recommend: - Send a secure message through your online account specifically asking what's holding up your claim - Have documentation ready for ALL employment in the last 18 months - When you do reach an agent, ask specifically: "Is my claim in adjudication, and if so, what issue is being adjudicated?"

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Kelsey Chin

I'll definitely try sending a secure message through my account. I didn't realize that was an option. And I'll use that specific wording about adjudication when I call next time. Thank you for the detailed advice!

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Bethany Groves

I heard they're super backed up right now because of the new system they rolled out. My nephew applied in January and didn't get anything for like 12 weeks! The whole system is broken if you ask me.

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Jessica Nolan

Its ALWAYS "backed up"... been the same excuse for YEARS. They just dont hire enough people. System is designed to frustrate ppl so they give up.

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Angelina Farar

I want to emphasize something important: make sure you're answering the weekly certification questions 100% accurately. Any inconsistencies can trigger a hold on your payments. The questions about availability for work, looking for work, and refusing work are particularly important. Also, check your message inbox in the portal daily. Sometimes they send requests for additional information with tight deadlines, and if you miss them, it can further delay your claim.

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Kelsey Chin

I've been very careful with my weekly certifications, but I'll double-check my message inbox more regularly. Thank you for the reminder!

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Sebastián Stevens

After reading all the comments here, it definitely sounds like your claim is in adjudication because of the multiple employers situation. Once I got through to an actual claims specialist (using Claimyr to bypass the phone wait), they told me exactly what was happening with my claim. Turns out they were waiting on my former employer to respond to their inquiry about my job separation. The specialist was able to expedite this and note on my account that I had provided all necessary documentation. Within two weeks, my claim was approved with the correct amount and I received all my backpay. The key is getting to someone who can actually SEE and WORK on your claim, not just the frontline people who can only see basic notes.

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Kelsey Chin

I think you're right - I need to talk to someone who can actually see the details of my claim. I'm going to try calling again tomorrow morning, and if I can't get through to someone helpful, I might try that service you mentioned. At this point, I just need to know what's actually happening with my claim so I can address whatever the issue is.

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