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Just went through this exact same frustrating experience last week on my Android! That "return to other browser tab" message is so misleading when you're on mobile - there literally isn't another tab to return to! What worked for me after being stuck for hours: Keep that ID.me tab open, then open a NEW tab and manually go to labor.ny.gov. Log in with your regular NY.gov credentials like you normally would. The system should immediately recognize that you completed the ID.me verification and let you continue with your claim. The key is that you have to manually navigate back - the automatic redirect is completely broken on mobile browsers. It's such poor design but this workaround has saved so many people from having to start over. Don't close that ID.me tab until you're successfully logged back into the unemployment portal! If it doesn't work on the first try, clear your browser cache and try again. The mobile experience is honestly terrible but this manual method should get you unstuck. Hang in there - you're so close to getting through this nightmare! 💪
This is exactly what I needed to see! I've been stuck at this same screen for the past hour and was starting to panic that I'd have to redo everything. Your step-by-step explanation makes perfect sense - it's so obvious that the redirect is broken but at least there's a reliable workaround. About to try opening a new tab and going to labor.ny.gov manually while keeping this ID.me tab open. Really appreciate you taking the time to share such detailed instructions - this thread has been a lifesaver! 🙏
I'm literally going through this exact same issue right now! Just completed my ID.me verification on my phone about 20 minutes ago and I'm completely stuck at that "Return to the other open browser tab" message. There's no other tab like everyone else is saying - it's so confusing! Reading through all these solutions, I'm about to try what everyone's recommending - opening a new tab and manually going back to labor.ny.gov while keeping the ID.me tab open. It's honestly crazy that such a basic redirect function is broken on mobile and they just haven't fixed it. Thanks to everyone who shared the workaround! This thread is way more helpful than anything I could find on the official site. Going to try it now and hopefully I can finally continue with my claim 🤞 UPDATE: Just tried it and IT WORKED! Opened a new tab, went to labor.ny.gov, logged in with my regular credentials and the system immediately recognized my ID.me verification. I can't believe something so simple fixes what should be basic functionality. Thank you all for sharing this solution - you saved me from having to start over!
So glad the workaround worked for you too! I just went through this exact same nightmare about a week ago and was pulling my hair out until I found this thread. It's absolutely ridiculous that NY hasn't fixed this broken redirect on mobile - like how hard can it be to make a basic authentication handoff work properly? But at least we've all figured out the manual workaround. Really shows how this community is way more helpful than their actual support system! Hope your claim process goes smoothly from here 🙌
I went through this exact same situation last month! The retroactive payments are definitely the best part - you'll get all those weeks you were waiting during adjudication. In my case, I got about 4 weeks of back payments all at once, which was a huge relief. Just be patient with that first deposit, it might take a few extra days because they're processing multiple weeks. After that, the weekly payments come much more regularly. You're through the hardest part now!
That's exactly what I needed to hear! Getting 4 weeks of back payments sounds amazing after all this waiting. I was starting to worry that the adjudication period meant I'd lose out on those weeks, but it sounds like they really do honor all the weekly claims you filed during that time. Thanks for sharing your experience - it gives me hope that this will all work out!
I'm currently going through the adjudication process myself and this thread is so helpful! I've been filing weekly claims for the past 2 weeks while waiting for my determination. It's really reassuring to hear that all those weeks will be paid retroactively once approved. The uncertainty has been stressful, especially not knowing if I'm wasting my time with the weekly filings. @Caden Turner, please keep us updated on how long your first payment takes - it would be great to know what to expect timing-wise!
Hey Rita! I went through this EXACT nightmare about 6 months ago and I totally understand your frustration! 😫 After trying literally everything for weeks, I finally figured out what was wrong - apparently when I set up my account back in 2020, I had typed my mother's maiden name in ALL CAPS because I was filling out the form quickly and had caps lock on without realizing it. The system was looking for "MARTINEZ" but I kept typing "Martinez" or "martinez" when trying to log back in. It's so ridiculous that they don't tell you it's case sensitive! Try entering your mom's maiden name in all different cases - ALL CAPS, all lowercase, and proper capitalization. Also, since you mentioned you moved recently, double-check that you're not accidentally thinking of an old address or mixing up security questions. The NY unemployment system is honestly terrible about giving helpful error messages. If none of that works, definitely try that claimyr service people mentioned - I was skeptical too but it actually got me through to someone who fixed everything in 5 minutes. Don't give up, you're going to get this sorted out! 💪
@Isabella Brown OMG the caps lock thing makes so much sense! I bet that s'exactly what happened to me too - I was probably typing frantically during the pandemic and didn t'even notice caps lock was on. I m'definitely going to try all the different capitalizations first thing tomorrow morning. And you re'right about mixing up security questions after moving, my brain has been so scattered lately trying to remember what I put for everything back in 2020. I m'getting more hopeful reading everyone s'stories - it seems like there s'always some weird little detail that ends up being the key. Thanks for the suggestion about claimyr too, if I can t'figure it out with all these new ideas I ll'definitely give that a try. Really appreciate you taking the time to share what worked for you! 🙏
Rita, I totally feel your pain on this! I had a similar security question nightmare with the NY unemployment system a few months back. One thing that might help - have you tried accessing the site during off-peak hours like really early morning (6-7am) or late evening? Sometimes the system behaves differently when there's less traffic. Also, if you have any family members who might remember exactly how your mom's name appeared on old documents or forms, that could give you clues about variations you haven't tried yet. The NY system is notorious for storing info exactly as it was entered originally, even if there were typos. I know it's super stressful with your benefits timeline, but based on all the success stories in this thread, it sounds like there's definitely a solution out there - you just need to find the right combination. Sending you good vibes that you crack the code soon! 🤞
As someone who recently went through this process, I want to add that it's also worth knowing about the "alternate base period" option. If you don't qualify using the standard base period (first 4 of the last 5 completed quarters), New York will automatically check if you qualify using the alternate base period, which uses the most recent 4 completed quarters. This can be really helpful for people who had little to no income earlier but have been working more recently. Also, @Isabel Vega to answer your original question more directly - even if your new job doesn't work out after just a month, your previous work history from last year would definitely count toward meeting the base period requirements. The key thing is that you need to be unemployed through no fault of your own when you lose the job.
This is such valuable information about the alternate base period! I had no idea that was even an option. It's reassuring to know that if you've been working more recently but maybe had a gap earlier in the year, there's still a pathway to qualify. @Isabel Vega this really seems to answer your situation perfectly - between your 8 months of work last year and even just starting this new job, you d'very likely meet the requirements under one of these base period calculations. The no "fault of your own part" is definitely the key thing to keep in mind for anyone in a similar situation.
This has been such an educational thread! As someone new to navigating unemployment systems, I really appreciate how everyone broke down the base period calculations. One thing I'm still curious about - does New York have any waiting period after you file your claim before benefits actually start? I know some states make you wait a week or two even after you're approved. Also, are there any work search requirements while you're collecting benefits? I want to make sure I understand the full picture before I ever need to use this information.
Yes, New York does have a one-week waiting period before you can start receiving benefits, even after you're approved. So your first payable week is actually the second week after you file. As for work search requirements, you're generally required to make at least three work search contacts per week and keep a record of them. You can do this through job applications, networking contacts, attending job fairs, etc. The state may audit your work search log, so it's important to keep detailed records. You also need to certify for benefits weekly (usually done online) where you'll report any work you did and income you earned that week. Missing your weekly certification can delay or stop your benefits, so staying on top of that schedule is crucial!
PrinceJoe
I'm having the exact same problem! Filed my weekly claim on Tuesday and it's now Friday with no payment in sight. This is my first time navigating unemployment and I was getting really anxious thinking I did something wrong with my certification. Reading through everyone's responses has been so reassuring - I had no idea that filing on Tuesday pushes us into the next processing cycle! The NYS Department of Labor website definitely doesn't explain this timing clearly at all. It's frustrating to wait over a week for money you desperately need, especially when you're already stressed about job loss. I'm going to call that automated line at 888-581-5812 that @Oscar mentioned tonight to check my payment status, and I'll definitely be filing on Sunday or Monday from now on to avoid this delay. Thanks Keith for asking this question - this thread has been way more informative than anything I could find on the official website! It's such a relief to know we're all dealing with the same confusion and that this is normal for Tuesday filers.
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Jibriel Kohn
•I'm dealing with the exact same situation! This is my third week filing and I also certified on Tuesday. It's been such a relief reading through everyone's experiences here - I was starting to think I had somehow messed up my application. The whole timing system is so confusing when you're new to unemployment! I had no idea that filing on Tuesday would delay everything by a full week. It's really frustrating that the NYS Department of Labor website doesn't explain this anywhere - would save us all so much stress. I'm definitely going to call that automated number tonight to check my status and switch to filing on Sundays going forward. Thanks for sharing your experience - it really helps to know we're all figuring this out together and that the delay is totally normal for Tuesday filers!
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Jamal Carter
I'm experiencing the exact same frustration! This is my first week filing and I certified on Tuesday as well. It's now Friday and I've been obsessively checking my bank account every few hours, getting more anxious each time there's no deposit. Reading through everyone's responses has been incredibly helpful and reassuring - I had absolutely no idea that filing on Tuesday would push us into the next processing cycle! The NYS Department of Labor website really doesn't make this clear at all, which just adds so much unnecessary stress when you're already dealing with the emotional and financial impact of job loss. I'm definitely going to call that automated line at 888-581-5812 that @Oscar mentioned tonight to at least get confirmation that my claim is processing normally, and I'll absolutely be switching to filing on Sunday or Monday from now on to avoid this week-plus wait. It's such a relief to know from everyone's experiences that this timing confusion is completely normal for Tuesday filers and not something we messed up on our applications. Thanks so much Keith for asking this question - this thread has been way more informative and helpful than anything I could find on the official website!
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