NY unemployment stuck after ID.me verification - do I just wait 14 days?

The 14 day wait after ID.me is unfortunately pretty standard right now. They're dealing with tons of identity verification backlogs. I had to wait 12 days in February when I went through it, and my account suddenly updated without any notification. Keep certifying weekly while you wait though!

You deffinetly need to keep calling them! The 14 days is just what they say but sometimes it takes FOREVER if you dont call!!! I waited 3 weeks and nothing happened, then I finally got thru to someone and they approved me on the spot. Said my account was just stuck in the system!

I had to deal with this exact situation in January. Here's what you should do: 1. Continue certifying weekly even while waiting for ID.me processing 2. Check your online account daily for any message center updates 3. If 14 days pass with no update, you need to contact them From my experience helping folks with this, about 70% get processed automatically within the 14 days, but some accounts do get stuck in a verification queue that requires agent intervention. The system isn't perfect.

I've been in your shoes and know how frustrating it is when you need the money NOW but have to wait. I was in the same situation last month and tried calling at least 50 times with no luck. I finally used a service called Claimyr (claimyr.com) that got me through to an unemployment agent in about 20 minutes when I had been trying for days. They have a demo video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with was able to immediately release my ID.me hold and I got paid the next day. Saved me from missing my car payment.

Wait, did you complete the ENTIRE ID.me process? A lot of people think they finished but actually missed the final step where you have to specifically authorize NYSDOL to access your verified identity info. It's a separate screen after the verification that many people miss.

One more thing - make sure you check your email spam folder daily! NYSDOL sent me three emails requesting additional information during my ID.me process and ALL of them went to spam. I almost missed my deadline because of it.

For those who completed ID.me verification in 2025, the current estimated processing times are: - Standard claims: 7-14 days - Claims with previous identity issues: up to 21 days - Claims with out-of-state identity history: up to 30 days The system is designed to automatically release benefits once verification is complete, but as others have mentioned, some claims require manual review. Make sure you've completed that final authorization step connecting ID.me to NYSDOL.

this happened to my cousin last month and he just waited the 14 days and got paid everything including backpay. not everyone has problems sometimes the system works fine

Just FYI I talked to my neighbor who works at the unemployment office (not in claims but in IT) and he said theyre totally overwhelmed with ID.me stuff right now because they switched systems in March. He said calling definitely helps because otherwise your claim just sits in the general queue.

UPDATE: Based on the advice here, I logged back into ID.me and discovered I hadn't completed the final authorization step to share my info with NYSDOL. After I did that, my account was approved within 48 hours! Thank you all for your help - especially the person who pointed out the missing step!

Oops! So sorry about that - I got confused between posts. Hoping you get yours resolved soon after completing that authorization step!

I went through this exact same situation in December and it was nerve-wracking! After reading through all these comments, I'd definitely recommend double-checking that final ID.me authorization step that Joy mentioned - that seems to trip up a lot of people. In my case, I waited the full 14 days and my benefits were automatically released on day 13 with full backpay for all the weeks I had certified during the wait. The key things that helped me stay sane during the wait: 1) Keep certifying weekly no matter what, 2) Screenshot everything for your records, and 3) Check your account daily around 6am when they tend to update things. Hang in there - most people do get through this process successfully, even though the waiting is brutal when you need the money!

I'm going through the exact same thing right now! Just finished my ID.me verification 3 days ago and I'm already anxious about the wait. Reading through all these comments has been super helpful - I'm definitely going to go back and double-check that I completed the final authorization step everyone keeps mentioning. It's crazy how unclear that part of the process is! I've been calling nonstop but like everyone else, I can never get through to an actual person. The automated system just keeps telling me to wait for processing. Really hoping mine doesn't take the full 14 days since I'm already behind on bills, but at least now I know to keep certifying weekly and check my account at 6am. Thanks everyone for sharing your experiences - it helps to know I'm not alone in this frustrating process!