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I had trouble reaching NYS Department of Labor when I had questions about my claim history. Spent hours on hold. Finally used this service called Claimyr (claimyr.com) that got me through to an actual agent in like 10 minutes. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if you need to talk to someone about your specific situation.
Actually, that's not bad advice. Filing the claim is free and if you don't qualify under the standard base period, the system will automatically check your alternate base period. Plus you'll get a determination letter that explains exactly why you do or don't qualify, which is more specific than trying to calculate it yourself.
This whole system is ridiculous! They make it so confusing and then penalize you if you make a mistake. I had income from three different sources when I filed and it took WEEKS to sort out the adjudication because they kept asking for more documentation.
If you're having trouble getting through to NYS Department of Labor to ask about your specific rate, I had luck using a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of busy signals when I needed to verify my benefit calculation.
Atticus Domingo
I had issues reaching someone at NYS Department of Labor about this exact question last year. Kept getting disconnected when trying to verify our account status before filing federal taxes. Finally used a service called Claimyr (claimyr.com) that got me through to an actual agent - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling.
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Alice Pierce
•That's really helpful, thanks! I've been dreading trying to call NYS Department of Labor about this.
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Beth Ford
just fyi the due dates are different too - your NYS Department of Labor quarterly payments are due by the end of the month after each quarter ends, but FUTA is due January 31st for the whole previous year (if you owe over $500, otherwise you can pay with your 940 form
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