NY unemployment claim review finally assigned to agent after 4 weeks - what to expect next?

same thing with me, was stuck for almost 5 weeks. once they assigned my case to someone in Albany it only took 3 days to get my first payment! hang in there

The Binghamton office actually tends to process claims faster than Albany in my experience. The severance payment was likely what triggered the extended review. They need to verify the amount and ensure they calculate your benefits correctly based on when that income was received. For future reference, whenever your claim shows "under review" for more than 3 weeks, that's your cue to call in. The system rarely updates automatically when there's a special circumstance like severance pay. One thing to keep in mind: once approved, you'll receive payments for all the back weeks you've been certifying. So you should get a lump sum for the 4 weeks you've been waiting, assuming you've been doing your weekly certifications this whole time.

This matches exactly with my experience last month. The key things you should know: 1. Make sure you continue certifying every week without fail 2. Keep checking your account - sometimes payments are released without any notification 3. The Binghamton office is actually pretty efficient (I had them too) 4. Once they release your funds, it takes 1-2 business days to hit your bank account if you have direct deposit set up The good news is that once they start paying, the system usually runs smoothly after that. The first payment is always the hardest to get through.

I had my claim assigned to binghamton too but it took them like 3 weeks after that to do anything. and then suddenly got 5 weeks of payments all at once. wish they would just communicate better about whats going on!!!

I struggled for WEEKS trying to get info about my claim. Called literally 40+ times and kept getting disconnected or hitting dead ends. Finally used Claimyr (claimyr.com) and got through to an agent in 20 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with said the same thing about Binghamton office - they're actually processing claims faster than Albany right now because Albany has a backlog. My experience matches yours - once assigned to an agent, payment came about 10 days later. The waiting is absolutely brutal though.

does anyone know if having severance pay makes ur benefits lower?? i got a severance package too and im worried they're gonna count that against me and reduce what i get each week. the whole system is so confusing and i feel like theres always some catch that screws us over

My claim got assigned to an agent and then nothing happened for a month lol. Had to call like 5 times before someone actually did something. Good luck!

One other important tip: document everything. Write down the date, time, and name of any agent you speak with, along with a summary of what they told you. If there are any issues later, having this documentation can be extremely helpful. Also, check your spam/junk folder regularly. NYSDOL sometimes sends important emails that get filtered out by email providers.

Anyone else notice unemployment takes way longer to process in 2025 than it used to??? My brother got approved in like a week back in 2021. system gets worse every year smh

I just got my first payment today after being stuck in review for 6 weeks! Mine was also assigned to the Binghamton office. The thing that finally moved it along was sending a message through the secure messaging center specifically asking for a status update and mentioning I was having trouble paying bills. Got a call the next day and payment two days after that. Might be worth trying if you don't see movement in the next week.