Finally got answers about my NY unemployment claim after a month of 'under review' status

Just want to share my experience after waiting forever to get my unemployment benefits. Its been almost five weeks since I applied and my claim has been stuck in 'being reviewed' status even though I already got my approval letter showing how much I would get. I received a severance package when I left my job (all at once) and was worried that might be delaying things. I finally got through to someone on the phone yesterday and had a surprisingly helpful 25 minute call. The agent told me my former company submitted all my documentation on November 12th and they didnt contest anything about my severance. He said my case was assigned to a claims specialist on November 15th at their Watertown office. The agent mentioned they have two main offices handling claims - if I get a call from a 315 area code, thats the Watertown office handling my case. Calls from the 518 area code come from their main office. He said I should expect some movement on my payments being released within the next 7-14 days. Feeling hopeful for the first time in weeks! Hang in there everyone - sometimes you actually get someone helpful on the phone.

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Declan Ramirez

•9M

For anyone struggling to get answers from NY unemployment, here's what worked for me: First, document EVERYTHING. Dates of calls, who you spoke with if possible, and what was said. This is super important if you need to escalate later. Second, try calling right when they open at 8:00 AM. The queue fills up fast, so being early helps a ton. Third, if you're still struggling after multiple attempts, you have several options: 1. Contact your state assembly member or senator's office - they have special channels to DOL 2. Submit a message through the online portal AND follow up with a call referencing your message 3. Use a service like claimyr.com (I was skeptical but it actually got me through to a person when nothing else worked) 4. Try the alternate phone numbers - sometimes the less publicized ones have shorter wait times Also, be SUPER clear about what you need when you finally get someone. The first level reps often can't help with complex issues but can transfer you to a specialist. Hang in there everyone. The system is frustrating but eventually works if you're persistent!

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