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Dylan Mitchell

Finally resolved my disqualification - how I got EDD to release my payments after 8 weeks

After nearly 2 months of stress and complete confusion, I finally got my EDD payments released yesterday! My claim was stuck in disqualification status since January and I've been pulling my hair out trying to figure out why. Turns out there was an employer dispute about my last day worked (they reported I quit but I was actually laid off due to budget cuts). I had THREE eligibility interviews that went nowhere, then finally got through to a tier 2 specialist who actually looked at my documentation and fixed everything in about 10 minutes. Suddenly all 8 weeks switched from disqualified to paid and I got $5,780 deposited to my account this morning! For anyone dealing with a similar situation - don't give up, keep pushing for that tier 2 rep! The regular agents kept telling me to "just wait" but that was getting me nowhere.

Congrats! I'm dealing with something similar right now - on week 6 of "disqualified" status. How did you get through to a tier 2 specialist? I've called the 800 number like 20 times and either get disconnected or speak to someone who just tells me to wait for an interview. The interview got rescheduled twice already and I'm running out of savings fast.

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The trick was calling right when they open at 8:00 AM. I also learned you have to specifically ASK for a tier 2 specialist - the regular reps won't offer it. When they answer, immediately say "I need to speak with a tier 2 specialist about my disqualification issue" - don't let them try to handle it themselves first.

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this isnt always true tho, i got mine fixed by regular rep. it all depends on ur specific situation. some reps are just lazy and dont want to help

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Did you have to provide any special documentation to prove you were laid off vs quit? My employer is saying I abandoned my position but I have texts showing they cut my hours to zero before I stopped showing up.

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I worked for EDD for 7 years, and I can confirm that employer disputes about separation reasons are one of the most common causes of disqualification. The system automatically sides with the employer's initial report until an eligibility interviewer reviews both sides. Here's what helps resolve these faster: 1. Have documentation ready showing you were laid off (termination letter, emails, texts from manager) 2. Request an eligibility interview specifically about the separation issue 3. Make sure your certification answers match your claim about being laid off (sometimes people accidentally mark "quit" on certifications) 4. If your employer reported you quit but you were laid off, you need to appeal the disqualification with the documentation The fact that you had three interviews suggests there might have been multiple issues or confusion in the case notes. I'm glad you finally got through to someone who could resolve it properly.

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Thanks for the insider info! You're exactly right - I had emails from my manager confirming the layoff was due to budget cuts, but in my first two interviews, they barely looked at them. The third interviewer was confused about why I was being interviewed again. The tier 2 specialist actually took time to review everything and immediately saw the problem.

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If anyone is stuck in this situation and can't get through on the phones, I've been recommending Claimyr. It's a service that connects you to an EDD representative without the endless calling. Got me through in 25 minutes after I spent 3 days trying on my own. They have a demo video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their website is claimyr.com - totally worth it when you're dealing with disqualification issues that only a live person can fix. They got me through to a tier 2 rep directly.

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Thanks for the tip! I'm going to check this out today. At this point I'll try anything to get this fixed before my rent is due next week.

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did u have to pay back any of the weeks they gave u? my friend got her disqualified weeks paid but then got hit w/ overpayment notice 2 months later sayin it was all a mistake!!

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No overpayment issues so far! The tier 2 specialist said everything was properly documented now, so there shouldn't be any problems. I'm keeping all my proof just in case though.

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CONGRATS!!! I know EXACTLY how stressful this is. I went through something similar last year and it took me 14 WEEKS to get it resolved!!! The system is completely broken. I had to contact my state assembly member to finally get movement on my case. For anyone reading this who's stuck - that's another option if you can't get through on the phones. Their office has special contacts at EDD who can often help push things through faster. SO HAPPY you got your money!!! What a relief that must be!!!

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Thank you!! And yes, getting that deposit notification was the biggest relief of my life. 14 weeks is insane though - I don't know how you survived that. The assembly member tip is really good, I was actually about to try that next if the tier 2 specialist hadn't helped.

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My disqualification problem was different but equally frustrating. I had penalty weeks from an overpayment from 2022 that I thought I'd already served, but they were incorrectly reapplied to my new claim. Had to go through appeals and everything. The whole EDD system seems designed to make things as complicated as possible, right? Anyway, for those stuck in disqualification: document EVERYTHING. Every call, every letter, every interview. Names of representatives you speak with. Dates and times. This saved me when I had to prove I'd been given incorrect information multiple times.

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Penalty weeks are so confusing! I still don't understand how they calculate them or why some people get them and others with similar situations don't. Did you have to pay back the overpayment AND serve penalty weeks? That seems like double punishment.

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Yes, that's exactly what happened! Had to repay the $3200 overpayment AND serve 6 penalty weeks where I certified but didn't get paid. It's absolutely a double punishment. The worst part was that the overpayment wasn't even my fault - my employer reported incorrect wages to EDD.

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UPDATE: I took the advice about Claimyr and IT WORKED! Got through to EDD in about 17 minutes, and the rep was actually helpful. They found that my employer claimed I stopped showing up, but the texts I had showed they had already cut my hours to zero two weeks earlier. The rep flagged my account for expedited review and said I should see movement within 72 hours. THANK YOU ALL for the advice!

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That's awesome! So happy it's getting resolved for you! Make sure to keep checking your UI Online account - sometimes they don't send notifications when status changes from disqualified to paid.

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This gives me so much hope! I've been stuck in disqualification for 5 weeks now because of a similar employer dispute. My previous job is claiming I was fired for attendance issues, but I was actually dealing with a medical situation that they knew about (I have FMLA paperwork). I've had one eligibility interview where they said they'd "review my case" but that was 3 weeks ago with no updates. Reading everyone's advice here, I think I need to be more aggressive about asking for a tier 2 specialist instead of just waiting. The financial stress is killing me - I'm behind on everything at this point. Going to try calling at 8 AM sharp tomorrow and specifically request tier 2. Thanks for sharing your success story and giving the rest of us some hope that this nightmare can actually end!

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Hang in there! Your situation sounds really frustrating, especially with the FMLA documentation. That should definitely work in your favor since you have medical paperwork proving it wasn't attendance issues. When you call tomorrow, don't just ask for tier 2 - be specific about needing someone who can review employer disputes and medical separation issues. Also, if you have any documentation from your doctor or HR about your medical situation, have all of that ready to reference. The tier 2 reps seem to actually look at the evidence instead of just reading notes. Five weeks is way too long to wait for a simple review - you deserve better than that. Really hoping you get through and get this resolved quickly!

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Wow, this is exactly what I needed to hear right now! I've been stuck in disqualification limbo for 4 weeks and feeling completely hopeless. My situation is similar - employer is claiming I was terminated for cause but I was actually let go during company restructuring. I've been getting the runaround from regular reps who just keep telling me to wait for the next interview. Your tip about calling at 8 AM and specifically asking for tier 2 is gold - I had no idea I could even request that! I'm setting my alarm for 7:45 AM tomorrow and trying this approach. The fact that you got 8 weeks of back pay gives me so much hope. I've been rationing groceries and my rent is due next week, so I really need this to work. Thank you for taking the time to share your experience and the specific steps that worked. Stories like yours are what keep people like me from giving up entirely. Fingers crossed I can get the same results!

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You've got this! Company restructuring cases are usually pretty straightforward once you get to the right person - you just need someone who will actually look at the documentation. Make sure you have any emails, letters, or notices about the restructuring ready when you call. Even if it's just an email mentioning "budget cuts" or "workforce reduction" that can be huge evidence in your favor. The 8 AM call strategy really does work - I think it's because the tier 2 reps are fresher and have more time to actually dig into cases before the phone lines get completely swamped. Don't let them brush you off with "we'll call you back" either - stay on the line and push for resolution right then and there. Rooting for you to get this sorted out tomorrow!

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This thread is incredibly helpful! I'm currently on week 3 of disqualification and it's been such an emotional rollercoaster. My employer reported that I quit, but I was actually furloughed indefinitely due to COVID-related budget issues and they never brought me back. I have the furlough letter and emails confirming it wasn't supposed to be permanent, but the first two reps I spoke with barely glanced at my documentation. Reading all these success stories and tips gives me hope that there's actually a way out of this mess. I'm definitely going to try the 8 AM call strategy and specifically ask for tier 2. The financial stress has been overwhelming - I've been living off credit cards for weeks now. Thank you Dylan for sharing your experience and everyone else for the practical advice. It's so reassuring to know other people have been through this nightmare and actually gotten it resolved!

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Your situation sounds so frustrating, but the fact that you have the furlough letter and emails should really help your case! COVID-related furloughs that became permanent layoffs are pretty common and EDD has seen tons of these cases. The key is getting to someone who understands the difference between a voluntary quit and an involuntary separation due to business closure/downsizing. When you call at 8 AM, make sure to emphasize that you were furloughed with the expectation of returning, and that the employer never officially terminated the furlough or brought you back. That's definitely not a "quit" situation. Also, if you have any documentation showing you tried to return to work or asked about your status, that could be helpful too. Three weeks is already too long for something this clear-cut - hoping you get through to a competent tier 2 rep who can fix this quickly!

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This is such a relief to read! I'm currently dealing with a disqualification issue myself - been stuck for about 3 weeks now. My employer is claiming I was a no-call/no-show, but I actually have text messages showing I told my supervisor I couldn't come in due to a family emergency and never heard back about my schedule. The whole situation has been a nightmare and I've felt so alone in this process. Reading everyone's experiences and advice here is incredibly helpful. I'm definitely going to try the 8 AM call strategy tomorrow and specifically ask for a tier 2 specialist. The financial stress has been eating me alive - I've had to ask family for help with basic expenses which is so embarrassing. Thank you for sharing your success story Dylan, and thanks to everyone else for all the practical tips. It gives me hope that this can actually get resolved if I'm persistent enough!

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Your situation with the text messages should definitely work in your favor! Having written proof that you communicated about the family emergency is huge - that's exactly the kind of documentation that shows you didn't just abandon your job. Make sure you have screenshots of those texts ready when you call, and if possible, try to get any records showing you didn't receive a response from your supervisor. No-call/no-show claims fall apart pretty quickly when there's evidence of communication. Family emergencies are also protected reasons for missing work in many cases. The 8 AM strategy really does work - I was skeptical at first but it made all the difference. Don't let them put you off with vague promises to "review your case" - push for immediate resolution since you have clear documentation. Three weeks is already way too long for something this straightforward. Hang in there, you're not alone in this mess and it will get resolved!

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This thread has been incredibly helpful! I'm on week 4 of disqualification hell and was starting to lose all hope. My situation is that I was working part-time at two different jobs, and when one of them let me go due to "performance issues" (which I completely disagree with - I think they just wanted to avoid paying unemployment), the other job cut my hours from 25/week down to 8/week. So I'm technically still "employed" but making almost nothing. EDD is saying I'm disqualified because I'm still working, but I'm barely making $120/week now versus the $480 I was making before. I've tried explaining this to three different reps and they all seem confused about partial unemployment rules. Reading all your advice about asking specifically for tier 2 specialists is game-changing - I had no idea that was even an option! I'm definitely calling at 8 AM tomorrow and being way more assertive about getting someone who actually understands these complex situations. The stress has been unreal - I've been behind on rent for two months now and my anxiety is through the roof. Thank you Dylan for sharing your success story and giving all of us stuck in this nightmare some actual hope!

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Your situation with partial unemployment is definitely confusing but you should absolutely qualify for benefits! Going from $480/week to $120/week is a massive reduction that EDD should recognize. The regular reps often don't understand the partial unemployment rules - it's not just about being "employed" or not, it's about substantial reduction in hours and earnings. When you call at 8 AM tomorrow, make sure to specifically mention "partial unemployment due to significant hour reduction" and ask for a tier 2 specialist who handles partial claims. Have your pay stubs from both the old schedule and current schedule ready to show the dramatic difference. Also, when one job ended and the other cut your hours, that's actually two separate qualifying events. Don't let them dismiss your case just because you're still technically working - the whole point of partial unemployment is to help people in exactly your situation! Four weeks is way too long to be stuck on something this clear-cut. You've got solid grounds for benefits and just need someone who actually knows the rules. Stay strong and don't give up!

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