Just a thought - have you checked if your May certifications might be visible on your payment history page but just not processed yet? Sometimes they show up there in a "pending" status even when reps say they don't exist. The NYSDOL website is so poorly designed that different screens show different information. Also, did they give you any specific reason WHY the May claim "doesn't exist anymore"? Did someone cancel it? Did it expire? Was it rejected for some reason? Without an actual explanation, they're just giving you the runaround, and you deserve better than that!

Based on all the information in this thread, it sounds like you're dealing with a system error rather than an eligibility issue. Your best course of action is to: 1. Try to reach a Tier 2 specialist who can access the audit log as mentioned 2. Submit the TC-403.1 form as formal documentation of the issue 3. Continue weekly certifications even for past weeks if the system allows it 4. Request a formal determination letter that you can appeal if necessary The good news is that if you're entitled to these benefits, you will eventually receive them - including back pay for May. The bad news is that it may take persistent effort on your part. Don't give up! Document every contact attempt, follow up regularly, and be prepared to appeal if necessary.

did u try calling from a different phone? my friend said sometimes ur number gets flagged as spam if u call too many times and they auto-reject it. tried from my mom's phone and got thru after like 30 tries instead of never

Just wanted to check in - were you able to get this resolved? If you're still having trouble, make sure you're using the right number: 1-888-209-8124 for regular UI claims. Also, once you do get through, ask them to put a note on your account about the payment delay so there's a record of your attempt to resolve it.

Back in 2023 I never got my 1099-G in the mail for some reason but it was in my online account the whole time! Check there first. Also make sure you're looking in the right section - it's not super obvious where they put it. Go to Unemployment Services and look for "1099-G Tax Forms" in the menu. Took me forever to find it the first time.

UPDATE: Mine just appeared in my online account! For anyone still waiting, definitely keep checking your NY.gov account. Under Unemployment Services there's a section specifically for tax forms. I never got an email notification that it was ready, just happened to check and it's there now. Thanks everyone for your help!

Update: I just got ANOTHER scam today - this one was an email claiming I needed to "verify my identity through ID.me again" to continue receiving benefits. They even copied the official ID.me logo and formatting! I reported it to both the DOL and ID.me. These scammers are working overtime...

does anyone know if the texts about the extra $300 benefit extension are legit? i got one yesterday saying i qualified but needed to update my payment info

sometimes it helps to press the spanish option then 0 then # when they ask for ur ssn lol... you'll still get an english speaker but the spanish queue is way shorter usually

UPDATE: I got through!! Used the auxiliary number trick at 7:57am exactly like @practical_solution suggested. Was on hold for about 35 minutes but finally spoke to someone. Turns out there was an "identity verification pending" flag on my account that no one told me about! The agent was able to clear it and said my payments should process within 3 business days. For anyone else struggling to get through, I tried all these methods and here's what worked best for me in order: 1. Auxiliary number (888-581-5812) at 7:57am exactly 2. Claimyr service when I was truly desperate 3. Sending a VERY detailed message through the portal (still haven't heard back though) Thanks everyone for your help! What a relief to finally get this fixed.

Based on your responses, it sounds like there's likely a verification flag or processing issue that needs manual intervention. Unfortunately, this is becoming increasingly common with the NY unemployment system in 2025. If your payment is still showing as 'pending' after 5 business days, I strongly recommend speaking with a representative directly. While there may be system-wide delays as others have mentioned, it's better to address potential account-specific issues sooner rather than later, especially if you depend on these payments.

UPDATE: My payment finally processed! It took 6 business days instead of the usual 2-3. When I checked my account this morning, the status had changed from 'pending' to 'processed' and the money was in my bank account about 2 hours later. Looks like it was just a delay in their system processing. Thanks everyone for your help and advice!

UPDATE: I tried the Claimyr thing that someone mentioned above and IT WORKED! Got connected to an agent in about 25 minutes instead of spending all day calling. The agent was able to help me recover my old account by verifying my identity. She said they get this problem all the time with people who filed years ago. My claim is now submitted and I should get confirmation in 2-3 days. Just wanted to share in case anyone else has this same problem.

Glad you got it sorted out! For anyone else facing this issue in 2025, here's what you need to know: 1. NY DOL does keep accounts active even after 10+ years of inactivity 2. Account recovery is possible through an agent even if you don't remember your credentials 3. For fastest service, either: - Use an automated calling service like the one mentioned - Visit a career center in person (bring ID) - Call right at 7:30 AM when lines open Don't create duplicate accounts as this will flag your claim for review and delay everything by weeks.

my brother just went thru this whole mess and it turned out the employer reported his wages for the wrong quarter which is what triggered the whole overpayment thing. make sure your friend checks what quarters they're claiming he was overpaid for and compare with his actual work history

One last important thing your friend should know: if the overpayment determination is upheld after fact-finding, he can still request a waiver of the overpayment if it would cause financial hardship AND the overpayment wasn't his fault. NY unemployment has become more lenient with these waivers since the 2025 policy updates. The waiver form asks for detailed financial information to demonstrate that repayment would cause significant hardship. Success rates for these waivers increased to about 65% this year, up from around 30% in previous years. Even if the overpayment is determined to be valid, there are still options available to him.

Since you mentioned working for about 2 months between claims, I would definitely recommend speaking with a specialist before your benefit year ends. That may qualify you for a new claim sooner, especially if those earnings were substantial enough. DOL uses a calculation based on your highest-earning quarters to determine eligibility. Also, make sure you continue certifying weekly during this transition period, even if you're not receiving payments. This creates a record in the system that you're still looking for work and maintains your claim status while you sort everything out.

You can still certify for last week if it's within the 7-day window for late certification. This is important because: 1) it maintains your active status in the system, and 2) those certifications could potentially be payable retroactively if you qualify for certain types of extensions or if your new claim is processed with an effective date that would cover those weeks. Regarding your work history - the standard requirement for a new claim is earnings in at least two quarters of your base period, with a minimum total earnings threshold. Those two months of work might qualify if they crossed a quarter boundary and if you earned enough.

Just so everyone is clear: When the phone system goes silent after saying "do not hang up," your certification is NOT being processed. This is a system error. You need to either: 1. Use the NY.gov website to certify (preferred method) 2. Try the phone system during off-peak hours 3. Try the workaround mentioned above (waiting 2 minutes then pressing 1) 4. Call the main customer service line to speak with an agent The NYSDOL has confirmed this is a technical issue they're working to resolve. Make sure you get your certification completed by your deadline to avoid payment delays. If you miss your regular certification period due to this issue, you'll need to speak with an agent to file for back weeks.

Update: Just wanted to let everyone know that I started using the website for certification and it's been working perfectly. Much easier than dealing with the phone system! My payments have been processing normally. Thanks to everyone who helped with suggestions!