my cousin had this problem and she just gave up after trying for 2 months. so sad that the system is so broken

let us know what happens plz! im curious if they actually fix it for you

Did anyone notice the NYSDOL website changed last month? I couldnt find ANYTHING after they updated it. All the options moved around and now I can barely navigate it. They should warn people before changing everything!!!!

UPDATE: I found the Request Official Payment History option like @profile4 suggested and received the document today with the NYSDOL letterhead. It shows my weekly benefit amount and payment history. My landlord accepted it! Thanks everyone for your help!

UPDATE: I finally got through to someone! Used the Claimyr service that was suggested and got connected to an agent in about 45 minutes (way better than my 17 failed attempts). The agent confirmed my payment was held due to the bank account change and they had to manually verify my new account. She released the payment and said it should be in my account within 2 business days. She also mentioned that during bank changes, they sometimes automatically switch to paper checks for security reasons, but in my case it was just stuck in verification. Thanks everyone for your help!

This is why I still just get paper checks. Too many horror stories about direct deposit issues. Yeah its annoying to go to the bank every week but at least i know exactly where my money is.

When I filed in 2024 I went thru the same exact process you did but never got my letter at all. After waiting 3 weeks I had to call back and they said there was a "system error" with my claim. Took another 2 weeks to fix it. Not trying to scare you but keep an eye on that online account and if nothing updates after 2 weeks definitely call them. The whole thing makes me so nervous every time I have to deal with unemployment. My anxiety goes through the roof!

Just to update everyone on the latest processing times - NYSDOL's current reported average is: - Monetary Determination letters: 5-10 business days - First payment after certification: 10-14 business days (if no issues) - Regular weekly payments: 2-3 business days after certification These times have actually improved since last year when they were severely backlogged. The key factor that delays most claims is incomplete or inconsistent information between what you provided and what your employer reported.

So happy for you! I remember checking my account obsessively when I was waiting for mine. It's like winning the lottery when it finally hits lol. Make sure you set aside some for taxes though - I got burned last year because I didn't realize they don't automatically withhold taxes on back pay!

IM SCREAMING!!!! my backpay just hit too!!!! maybe they just did a big batch of them?!??! $8290 omgggg i cant believe it!!! dont give up hope ppl!!!

wait so do u need to be available for work in NY or in PA? confused

Based on all the information in this thread, here's the most accurate answer I can provide: 1. You need to report your school attendance during weekly certification 2. You need to report your change of address (even if temporary) 3. You need to demonstrate you're available for work despite being in school 4. If you're permanently relocating to Pennsylvania, you should transfer your claim 5. If you're temporarily in Pennsylvania but maintaining NY residency with intent to return, you may be able to continue your NY claim, but should get official confirmation The bottom line is you need to speak with NYSDOL directly about your specific situation before making any decisions. Different circumstances can result in different determinations.

Have you tried checking your refund status online? The NY Tax Department has a "Where's My Refund" tool on their website where you can check the status without calling. Also, double-check that your banking information is correct in your tax filing - sometimes refunds get returned if there's an issue with the direct deposit information.

Just wanted to update - I called the Tax Department this morning using the number someone shared above. After 45 minutes on hold, I gave up and decided to try Claimyr. I got connected to a Tax Department representative within 30 minutes! Turns out there was an issue with my address verification (I moved in January) that was holding everything up. The representative removed the hold and said I should receive my refund within 2-3 weeks. So relieved to finally have an answer!

UPDATE: Finally got through to NYSDOL! Used the Claimyr service mentioned above and it actually worked - got me through to an agent in about 25 minutes. Turns out there was an issue with my identity verification (even though I uploaded all the documents they asked for). The agent manually verified my ID and said my claim should be processed within 3-5 business days. Thanks everyone for your help and suggestions!

FINAL UPDATE: Just wanted to close the loop here. My claim was approved yesterday and I received all my backdated payments today! Took exactly 4 days after speaking with the agent. Thanks again for everyone's help!

Thank you all for the advice! I'm going to file my claim today and make sure I clearly report the severance as covering through December. I'll also make sure to certify every week even though I probably won't get benefits until January. I think I'll try that Claimyr service too since I really want to speak with someone to make sure I'm doing everything correctly. Seems worth it to avoid any delays or mistakes with my claim. I'll update here if I run into any other issues or learn something that might help others in similar situations.

One more tip - take screenshots of EVERYTHING during the application process. I had an issue where the system glitched and they claimed I never submitted something I definitely did. Having screenshots saved me weeks of headaches. Also, write down your confirmation numbers from each weekly certification!

hey my cousin works for social services and says you should apply for emergency cash assistance too, its different from unemployment and they can help faster when u have a baby

I just want to follow up - were you able to make any progress with your claim? Did you try any of the suggestions here?