my cousin works for state govt (not DOL) and says if u really wanna get attention call both ur assembly person AND state senator. double the chances someone helps u

UPDATE: So I emailed my Assembly member yesterday and got an auto-reply saying they'd review my case. Still waiting on actual human contact. In the meantime I've called DOL 23 times today and can't get through at all. This is ridiculous!

Based on what you've described, there are several potential causes for this delay: 1. Identity verification issues - very common in 2025 with the new security protocols 2. Employer response delays - they have 10 business days to respond to claims 3. Wage discrepancy investigation 4. Prior claim issues that need resolution 5. Work search documentation gaps Here's what you should do: 1. Request to speak specifically with a claims examiner, not just a general rep 2. Ask for the specific issue code on your account (they can see this) 3. Request a supervisor if they won't provide details 4. Mention Section 590.1 of NY Labor Law which requires prompt payment of benefits 5. Submit a message through your online account specifically requesting claim status detail The fact that you received a monetary determination is actually positive - it means you're financially eligible. The hold-up is likely related to one of the non-monetary eligibility factors.

Any updates on your situation? Were you able to get through and find out what's happening with your claim?

u know what's INFURIATING? when u finally get through to someone & they just tell you to "wait" like that helps pay the bills!!! i bet if THEY weren't getting paychecks they'd fix the system real quick!!!

Update: I tried that Claimyr service someone mentioned and actually got through to a specialist! They explained my claim was pending because my former employer hadn't responded to their inquiry yet (they have 10 days apparently). The agent put a note to expedite once that deadline passes, which is in 2 days. So relieved to at least know what's happening now! Thanks everyone for your help and commiseration. Will update when/if my status changes.

keep us updated on what happens!! i bet once u get thru to someone they'll fix it fast

One more thing to check - log into your NY.gov ID account (not just the unemployment portal) and make sure there are no general notifications or documents there. Sometimes communications get sent to your general NY.gov account rather than appearing in the unemployment portal specifically.

wait do they have any in person offices open at all right now? i thought they were all closed still

Update: I actually got through yesterday!! I tried that Claimyr thing someone mentioned above and it actually worked - got me to a real person in about 25 minutes. The agent said my claim had been flagged for "wage verification" because my last employer reported different quarterly wages than what I put on my application. Had to send in my last 3 pay stubs but she expedited it once she had them. Should be fixed within 5 business days! Still ridiculous it took this long but at least there's progress.

good luck!! let us know what happens!

UPDATE: I finally got through to NYSDOL this morning! Turns out there was a "verification hold" on my account because my employer submitted some information late. The agent removed the hold and said my payment should process within 24-48 hours. She also said this has been happening a lot lately because of some system update they did in February. Thanks everyone for your help!

When I had to do ID.me last year, it was actualy kinda easy. But my sister couldnt get it to work at all on her phone, she had to use a laptop. So maybe try different device if it gets stuck?? Also they asked for my electric bill as proof of address so maybe have some bills ready just in case.

Just to follow up on the certification issue - the NYSDOL online system has been updated in 2025 to be more flexible about certification days, but the guidance documents and some representatives haven't fully caught up with these changes. This is likely why you received conflicting information. If you certified online and received a confirmation number, you should be fine. The system will record your certification for the correct benefit week regardless of which day you certified.

Has anyone else noticed that if you applied on a Monday or Tuesday the process seems faster? My friend told me this and it seemed to work for me but could just be coincidence lol

Based on recent NYSDOL data, here's what most claimants can expect in 2025: - Simple claims (clean work history, employer doesn't contest): 1-2 weeks - Standard claims (typical situation): 2-3 weeks - Complex claims (multiple employers, eligibility questions): 3-6+ weeks The most important thing is to keep certifying weekly while you wait and respond immediately to any requests for additional information. About 70% of delays are caused by missing documentation or unanswered questions.

my sister works at unemployment and says medical reasons for quitting are one of the few that actually get approved a lot. but you need PROOF not just saying your stressed.

Thank you all for the helpful responses! I've scheduled an appointment with my doctor tomorrow to get an official letter documenting how my work conditions affected my health. I'm going to apply for unemployment this week and make sure to select "quit with good cause" like several of you suggested. I'll update this thread once I hear anything about my claim. Fingers crossed!

Does anyone know if going from partial to full unemployment affects the total number of weeks you can collect???? I've been on partial for like 9 weeks and I'm worried I'm using up all my weeks even though I wasn't getting the full amount!!!!

Thanks everyone for the helpful responses! Just to confirm my understanding: I'll continue with my existing claim (since I'm only 2 months into my benefit year), certify weekly reporting 0 days worked, make sure I select "lack of work" as my separation reason, and consider calling NYSDOL to have them note the change in my file. Does that sound right?