Another option if the fax apps don't work out - most public libraries have fax machines you can use for a small fee (usually like $1-2 per page). I had to do this once when all the apps were giving me trouble. The librarians are usually pretty helpful too if you're not sure how to use the machine. Just make sure to bring exact change and have your documents ready to go!

Just went through this same situation a few weeks ago! I used the CamScanner app which has a built-in fax feature - worked perfectly and gave me instant confirmation. One thing I learned the hard way: make sure your documents are super clear and high contrast before sending. My first attempt got rejected because the scan was too blurry. Also, don't forget to include a cover page with your name, claim number, and what documents you're sending. The whole process was way less stressful than I expected once I got the hang of it!

Have you tried accessing the my.ny.gov site during off-peak hours? I found that early morning (like 6-7 AM) or late evening after 9 PM tends to work better when fewer people are using the system. The servers seem to get overloaded during regular business hours. Also, if you're still having the SSN verification issue after trying the browser suggestions, you might need to contact them about a potential identity verification problem - sometimes there's a mismatch between what's in their system and your actual records that only a human can fix.

@Ana Rusula - I had similar issues with the my.ny.gov site last year! In addition to the browser tips mentioned above, I'd also suggest trying to file your claim on a weekday between 6-8 AM when server traffic is lowest. If you're still having problems after trying different browsers and the SSN format fix, there's also a local American Job Center in Rochester at 200 Midtown Plaza that sometimes helps people troubleshoot online filing issues. They can't file claims directly for you anymore, but the staff there are pretty knowledgeable about common website problems. Also, make sure your popup blockers are disabled - that was blocking some verification screens for me. Hope this helps and you get it sorted out soon!

This entire thread has been absolutely invaluable! I'm actually dealing with this exact situation right now - need to switch my unemployment direct deposit from my old bank to a new account I just opened. Reading through everyone's experiences has given me a clear roadmap of what to expect and how to avoid common pitfalls. I'm definitely going to follow the advice about using desktop instead of mobile, taking screenshots at every step, and giving myself at least a week buffer before my next payment is due. It's amazing how many little details can make or break the process - from double-checking routing numbers to clearing browser cache to keeping the old account open for a transition period. Thanks to everyone who shared their stories, both the success stories and the cautionary tales. This community really shows how we can help each other navigate these complex government systems!

This thread is absolutely gold! I just went through the exact same process two weeks ago and I wish I had found this earlier. Everything everyone is saying is spot on. One thing I'd add is that if you're switching from a big bank to an online bank like Chime or Ally, make sure you have the correct routing number - some online banks have different routing numbers for different types of transfers. I made that mistake initially and had to redo the whole process. Also, if you get any error messages, write down the exact error code if there is one - when I had to call customer service, they were able to help me much faster when I had that information ready. The online system definitely works, just be patient and methodical about it. Thanks to everyone for creating such a comprehensive guide here!

Hey

Just went through this exact same situation last month! One thing I'd add to all the great advice here - when you call KeyBank, make sure you have a pen and paper ready because they'll give you a reference number for your replacement card request. Write it down! I forgot to do this and when I called back to check on the status, they had to look me up all over again. Also, if you're really in a bind financially while waiting for the new card, some banks will let you do an emergency cash advance at a branch location using your ID and account info, though there might be fees involved. Hope you get your replacement card quickly!

one thing nobody mentioned - when u DO get the new card, you have to activate it AND set a new PIN before you can use it. I didn't realize this and tried using mine at an ATM like 5 times and got locked out 🤦‍♂️

I'm going through this exact same nightmare right now! Lost my card 6 days ago and I'm checking the mailbox like a crazy person every single day. Reading through all these responses is both helpful and terrifying - sounds like it could be anywhere from 8 days to 3+ weeks depending on how backed up they are. I'm definitely going to try calling tomorrow to ask about expedited shipping like @Hugo Kass suggested. The fact that some people had to wait almost a month is just insane when you're relying on that money for basic necessities. Thanks everyone for sharing your experiences, at least now I know I'm not the only one dealing with this mess!