Pay nothing until a live NYDOL agent is on the phone with you.
Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
$19.99StandardOne price
$0 upfront. We only hold your card.
No live agent, no charge.
$19.99 is charged only once a live NYDOL agent is on the phone with you.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Just wanted to add that I had a similar issue last month after the system update. What worked for me was actually logging out of ALL NY.gov services first (including any other state services you might be logged into), then clearing my browser completely, and THEN doing the password reset. Apparently the system sometimes gets confused if you're logged into multiple NY.gov services at once. Also, make sure you're not using any browser extensions that auto-fill passwords - those can sometimes conflict with the new security system. Hope this helps someone else avoid the frustration!
This is really helpful! I didn't even think about other NY.gov services interfering. I had the DMV renewal page open in another tab when I was trying to log into unemployment. That might explain why I kept getting weird error messages even after resetting my password. Thanks for the tip about browser extensions too - I do have LastPass running and it probably was trying to autofill the old credentials.
@Santiago Martinez This is such good advice! I wish I had known about the multiple NY.gov services thing earlier. I was probably logged into like 3 different state sites when I was having my login issues. No wonder it was acting so weird. The browser extension tip is gold too - I bet a lot of people don t'realize their password managers might be causing conflicts with the new security system. Definitely bookmarking this for future reference!
Had the exact same issue two days ago! Super frustrating when you know your login is correct but the system keeps rejecting it. What finally worked for me was doing a complete browser reset - cleared all cookies, cache, saved passwords, everything. Then I went to the NY.gov ID site (not the unemployment site directly) and did a fresh password reset from there. Apparently the February update changed how the authentication works between NY.gov ID and the unemployment portal, so sometimes they get out of sync. Also make sure you're using the updated URL that someone mentioned earlier. The whole process took about 30 minutes but now everything works perfectly. Really wish they'd sent out better communication about these changes ahead of time!
@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first Chrome: (Settings > Bookmarks > Bookmark Manager > More > Export bookmarks .)For passwords, if you re'using Chrome or Firefox, they re'usually synced to your Google/Firefox account anyway, so they ll'come back when you sign in again. The key thing is to do the NY.gov ID reset FIRST before trying the unemployment portal - that way the authentication is clean from the start. I went: 1 Browser) reset 2 Go) to NY.gov ID site 3 Reset) password there 4 Then) navigate to unemployment portal using the new URL. Don t'try to go directly to unemployment site first or you might get the sync issue again. Hope this helps!
@Ella Cofer I had the same concern about losing everything! What I did was export my bookmarks first Chrome: (Settings > Bookmarks > Bookmark Manager > More > Export bookmarks .)For passwords, if you use Chrome s'built-in password manager, you can export those too before clearing. That way you can re-import them after the reset. As for the order - I went to NY.gov ID first, logged out completely, then cleared everything, then went back to NY.gov ID not (the unemployment site to) do the password reset. Only after that worked did I try accessing the unemployment portal. The key is starting fresh with NY.gov ID since that s'what handles the authentication for all the state services now.
Join the conversation
I just went through this exact same issue about three weeks ago and it was such a nightmare! The 8-digit PIN is definitely separate from your my.ny.gov password - it's specifically for accessing unemployment benefit details within the DOL system. Here's what finally worked for me: First, make absolutely sure you're on the current official NYS DOL website because they've updated their login system several times and old bookmarks sometimes lead to dead ends. Look very carefully for a "Forgot PIN" or "Reset PIN" link on the login page - it's usually in really tiny text right near the PIN entry field and super easy to miss. I must have stared at that page five times before I finally spotted it! When you click it, you'll need to answer security questions about things like previous addresses, first job, or family information. If you can't find the reset link or don't remember your security answers, try calling the main DOL customer service line at exactly 8:00 AM when they first open - that's when wait times are shortest. Also, if you're having display issues finding the reset link, try switching browsers or clearing your cache. Some people have mentioned there's also a live chat feature buried in the "Contact Us" section that might have shorter wait times than calling. The whole system is unnecessarily complicated, but don't give up - you'll get it figured out! Keep all your documentation handy (SSN, claim number, etc.) when you try any of these methods.
I'm dealing with this exact same problem right now! Just discovered this thread while frantically searching for answers after being locked out of my unemployment account for the past week. Like so many others here, I filed my initial claim months ago and have absolutely zero memory of ever creating an 8-digit PIN - I only remember setting up my my.ny.gov password. I've been through all my emails from NYS DOL multiple times but there's no mention of any PIN setup anywhere. Reading through everyone's experiences here has been incredibly helpful and reassuring that I'm not going crazy! I'm planning to start with the browser-switching trick since that seems like the easiest first step, then hunt for that tiny "Reset PIN" link that everyone keeps mentioning. If those don't work, I'll definitely try the 8 AM calling strategy. It's honestly mind-boggling how unnecessarily complicated they've made this system - you'd think accessing your own unemployment benefits wouldn't require a PhD in government website navigation! Thanks to everyone who shared their success stories and practical tips. This community thread has been more helpful in 10 minutes than hours of searching the official DOL website. Fingers crossed that one of these methods works for me too!
I feel your pain completely! I went through this exact same frustrating experience about 6 weeks ago and it nearly drove me to tears. The whole PIN situation is so confusing because nobody explains it clearly when you first set up your account. I ended up having success with the browser switching trick - I was using Edge and the "Reset PIN" link was completely invisible, but when I switched to Chrome it appeared right away in small gray text below the PIN input box. If that doesn't work for you, I also want to mention that when I called at 8 AM sharp, I actually got through in about 15 minutes which felt like a miracle compared to my previous attempts calling later in the day. The representative was really helpful and walked me through the whole reset process over the phone. Make sure you have your Social Security number and original claim confirmation number handy if you do call. It's absolutely ridiculous that we need a whole support group just to access our own benefits, but at least you're not alone in this struggle! You've got a whole arsenal of strategies to try now thanks to everyone's shared experiences.
Join the conversation
Just went through this exact situation a few months ago! I agree with everyone saying to keep the claim open but stop certifying - that's definitely the safest approach. One thing to add: if you do end up needing to contact NYS DOL about your claim status, make sure you have your confirmation number from when you first filed. They'll ask for it right away when you call. Also, even though you're not certifying, you might still get some automated emails or mail about your claim - that's normal and you can just ignore those. Good luck with the new position!
Congratulations on the job offer! I was in a similar boat a couple years ago and can confirm what everyone's saying - just stop doing your weekly certifications and let the claim go dormant. No need to stress about formally withdrawing it. I actually made the mistake of trying to call NYS DOL multiple times to "properly" withdraw my claim, spending hours on hold, only to be told by the rep that simply not certifying was the correct approach all along. One small addition to what others have mentioned: if you're really concerned about having a clean record, you can send a brief message through the secure messaging system on ny.gov (if available) or keep a note for yourself about when you stopped certifying due to employment. That way you have documentation of your intent if you ever need to explain the dormant claim later. But honestly, it's such a common scenario that it shouldn't be an issue. Good luck with the new position!
Thanks Charlotte! That's a great point about keeping personal documentation of when you stopped certifying and why. I hadn't thought about using the secure messaging system on ny.gov either - that could be a good middle ground between doing nothing and spending hours trying to call. It's funny how what seemed like it should be a simple process (withdrawing an application) turns out to be more complicated than just letting it naturally go dormant. I really appreciate everyone sharing their experiences here - it's saved me from making the same mistake of wasting time on hold trying to formally withdraw something that doesn't need to be formally withdrawn!
Join the conversation
Just make sure you update your address with PA immediately. I forgot to do that when I moved and it caused all sorts of problems with my payments getting delayed.
I went through this exact situation last year when I moved from Ohio to NY. The key thing is to file your initial claim with Pennsylvania since that's where you worked and earned your wages. Once you have your PA claim established, you'll need to register with the NYS Department of Labor's job search system to fulfill any work search requirements. PA and NY have agreements in place that make this process smoother than it sounds. Just be prepared for some paperwork and make sure to keep both states informed about your job search activities. The good news is you don't lose your benefits just because you moved!
Geoff Richards
update: finally got my determination and I was approved! turned out my employer couldn't prove the misconduct allegations. keep fighting it OP!
0 coins
Ravi Gupta
The adjudication process can take anywhere from 2-6 weeks depending on how complex the case is and how quickly both parties respond. Since your employer is contesting, NYS Department of Labor has to investigate both sides thoroughly. Make sure you respond promptly to any requests for information or documentation they send you. You can also check your claim status online through the NYS Department of Labor website - it should show if they're waiting for anything from you or your employer.
0 coins