Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
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- DO NOT post call problems here - there is a support tab at the top for that :)
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I just went through this same process a few months ago and can confirm what everyone is saying - definitely start certifying when the system tells you to! I was also really confused because it seemed backwards to certify before getting approval. The NY unemployment system basically works like this: they receive your application and immediately put you into the weekly certification cycle while they process your claim in the background. I ended up waiting about 2.5 weeks for my determination letter, but once it was approved I got paid for all the weeks I had been certifying. The most important thing is not to skip any certification weeks while you're waiting - those weeks can't be made up later if you miss them. Also keep an eye on your online account dashboard as sometimes status updates appear there before you get any mail. The waiting is stressful but the system does work!
Thank you for confirming this! It's such a relief to hear from someone who recently went through the whole process successfully. The part about not being able to make up missed certification weeks is really important to know - I definitely don't want to lose out on any potential benefits by hesitating. I'll make sure to keep checking my online dashboard regularly for updates too. It's frustrating that the NY system works this way but at least now I know it's intentional and not a glitch or mistake on my end!
I'm currently dealing with this exact situation too! Filed my NY unemployment claim about a week ago and have been getting those same instructions to certify even though I haven't received any official approval yet. Reading through all these responses has been incredibly helpful - I had no idea this was the standard process for NY unemployment claims. It's honestly pretty frustrating how the NYSDOL website doesn't clearly explain that you're supposed to start certifying while your claim is still under review. I was second-guessing myself thinking maybe I missed a step or filled something out wrong. But seeing everyone's experiences here confirms that this confusing timeline is just how the NY system operates. I'm going to follow the advice here and start my weekly certifications as instructed while I wait patiently for that determination letter. Thanks to everyone who shared their stories - it's really reassuring to know this process works out even though it feels so backwards at first!
I totally understand your frustration! I'm actually in almost the exact same situation - filed my claim about 8 days ago and have been going back and forth on whether to start certifying without that approval letter. This whole thread has been such a game changer for my peace of mind. It's honestly kind of shocking how many of us are all dealing with this same confusing process right now, but it's also really comforting to see that everyone who followed through with certifying while waiting ended up getting their benefits eventually. The NY system definitely seems designed to stress people out with how backwards it feels, but at least now I know it's intentional and not some kind of error. I'm planning to do my first certification this weekend and just try to be patient during the waiting period. Thanks for sharing your experience - it helps knowing there are others going through this stressful process at the same time!
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I'm going through the exact same nightmare right now! Been trying to reach them for 3 weeks about my pending claim and it's like they don't exist. The automated system is completely useless and just wastes your time before disconnecting you. I've tried calling at different times, using different numbers, nothing works. It's incredibly stressful when you're already dealing with being unemployed and then the system that's supposed to help you is completely inaccessible. Has anyone had any luck with contacting their local representatives about this issue? I'm wondering if external pressure might actually get them to improve their phone system.
I actually tried contacting my assemblyperson's office about this exact issue last month! They have a constituent services department that can sometimes help with state agency problems. It took about a week but they were able to get someone from DOL to call me back directly. Might be worth a shot - at least someone will actually listen to your complaint. The phone system really is broken and putting pressure on them through elected officials seems to be one of the few things that gets results.
I'm dealing with this exact same issue right now! Been trying to reach them for over a month about a hold on my account that's preventing me from certifying for benefits. It's absolutely maddening - the automated system just keeps cycling you through the same useless menu options before hanging up. I've tried calling at 8am sharp, different times throughout the day, even tried the technical support line hoping they could transfer me. Nothing works. Meanwhile my rent is due and I'm supposed to just wait indefinitely? The system is completely broken and it feels like they're deliberately making it impossible to get help. Really considering the Claimyr service that Ethan mentioned because I'm running out of options here.
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the my.ny.gov site is such a mess, half the time the links don't even work right. i always have to try logging in like 3 times before it actually lets me see my unemployment stuff. but yeah once you get in its under unemployment services then account info
I've been having issues getting through to anyone at NYS Department of Labor about my claim status. Phone lines are always busy and the online message system never gets responses. Has anyone found a better way to actually talk to someone? I've been trying for weeks to get clarity on why my claim is still in adjudication.
Just wanted to add that you can also download the mobile app for my.ny.gov which sometimes works better than the website. I use it to check my payment dates and do my weekly claims when I'm not at my computer.
Didn't know there was an app! Is it called my.ny.gov or something else?
Yes it's just called 'my.ny.gov' in the app store. Has the same blue and white logo as the website.
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This thread is incredibly helpful! I'm dealing with a similar situation right now - been waiting 3 weeks for my NY unemployment claim to move from "pending review" status. Reading through everyone's experiences here gives me hope that it's normal (even if frustrating) and that there are actual solutions like the Claimyr service. It's reassuring to see that @Jibriel Kohn got their full back pay once everything was resolved. Going to try calling at 8am again tomorrow, but if that doesn't work I'll definitely look into that calling service. Thanks for documenting the whole process - this is exactly the kind of real-world info that's hard to find elsewhere!
I'm in the same boat as you @Freya Christensen - just hit the 3 week mark myself and getting really anxious about it. This whole thread has been super reassuring though! It s'crazy how the system seems so inconsistent - some people get approved in days while others wait over a month. I m'definitely going to bookmark that Claimyr service as a backup plan if I can t'get through on my own. The fact that @Jibriel Kohn got their full back pay so quickly once the actual issue was identified gives me hope that most of these delays are just bureaucratic logjams rather than actual problems with our claims. Thanks for sharing your timeline too - it helps to know others are going through the exact same thing right now!
Just wanted to add my recent experience to help others! I filed my NY unemployment claim in early February and it took exactly 5 weeks to get approved. Like @Jibriel Kohn, mine was stuck on "review in progress" with no additional messages or alerts in my account. I tried calling the regular NYSDOL line dozens of times with no luck - always got disconnected or busy signals. Finally broke down and used the Claimyr service everyone mentioned here, and it was honestly worth every penny. Got through to an agent in about 15 minutes who found that my claim was flagged because my previous employer took the full 10 business days to respond (even though they didn't contest it). Once the agent noted that in my file, I was approved within 2 business days and got all my back pay. The waiting is absolutely brutal when you're stressed about money, but it really does seem like most of these delays are just system backlogs rather than actual issues with people's claims. Keep certifying weekly no matter what - you'll get paid for all those weeks once it goes through!
Thanks for sharing your experience @Connor O'Brien! It's really helpful to hear another success story with the Claimyr service. I'm curious - did they charge you upfront or only after they successfully got you through to an agent? I'm at week 3 of waiting and starting to seriously consider it, but want to understand the cost structure first. Also, it's interesting that your delay was just because your employer took the full 10 days to respond - makes me wonder how many of these "review periods" are really just waiting for slow employer responses rather than any actual investigation of the claim itself.
Sophia Rodriguez
have you tried logging out and logging back in? sounds stupid but sometimes the payment history doesn't update properly unless you do a full refresh of your account.
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Brian Downey
•Just tried that - still nothing showing up. Thanks for the suggestion though!
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Dylan Wright
This exact same thing happened to me a few weeks ago! I certified on my usual day (Wednesday) and by the following Tuesday still had no payment showing. Turns out my claim got flagged for a "routine employment verification" that I never received any notice about. Only found out when I finally got through to an agent after calling literally 73 times over 3 days. The agent cleared it up immediately and my payment was released within 24 hours. Definitely try to get someone on the phone ASAP - these random holds seem to be happening more frequently lately and they won't resolve on their own. Keep certifying while you wait though, don't skip any weeks or it'll create even more problems!
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Aiden Chen
•Wow 73 calls?! That's insane but at least you got through eventually. Did they give you any heads up about what triggers these "routine employment verifications"? I'm worried this might happen again in the future and want to know what to watch out for.
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