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If u miss ur certification window u can still backdate it! u just gotta call and explain the technical difficulties. they'll make u fill out a form but u'll still get paid eventually
I'm dealing with the exact same problem! Been trying since Monday and the site keeps crashing right at the certification questions page. What's really frustrating is that I can log in fine and navigate everywhere else, but as soon as I try to actually certify it either freezes or kicks me out with some generic error message. I've tried different devices, cleared my cache, used incognito mode - nothing works. Really worried about missing my certification deadline and having my benefits delayed. This system is so unreliable when we need it most!
I'm having the EXACT same issue! It's so frustrating that we can log in and see everything else but then it crashes right when we need to certify. I've been trying since Sunday too and getting nowhere. From what others are saying here, it sounds like there's a system-wide glitch affecting tons of people. Maybe we should all try the early morning suggestion or look into that phone service people mentioned? Really hope this gets fixed soon because I can't afford to miss payments 😫
Has anyone else noticed that the system seems to work better late at night? I've had the most success filing claims around 11 PM or midnight. Might be worth a shot if you're having trouble during the day.
I've been dealing with this same issue! Just wanted to share that I found the best time to file multiple weeks is actually on Sunday mornings around 6-7 AM. The system seems less congested then. Also, make sure you have all your job search documentation ready for each week before you start - the system will time out if you take too long between screens. One thing that caught me off guard was that they ask for different information depending on how many weeks back you're filing, so don't assume it'll be the same questions every time. Good luck everyone! 🤞
For future reference, the NYSDOL actually posts system outages and maintenance schedules on their Twitter account @NYSLabor. They don't always update it immediately when there's an unexpected issue, but it's worth checking there first to see if there's a known problem before you spend hours trying to get through.
good tip thx
This is such a common issue - I've been dealing with NY unemployment for about 8 months now and the website crashes almost every Sunday evening. What's helped me is setting a reminder to certify on Monday mornings instead of waiting until the last minute. The system is usually much more stable earlier in the week. Also, if you're on mobile, try switching to incognito/private browsing mode - sometimes that helps with the login issues. Hope everyone was able to get through eventually!
That's really smart advice about certifying earlier in the week! I always wait until Sunday night like an idiot and then panic when it doesn't work. Definitely going to start doing it Monday mornings from now on. The incognito mode tip is interesting too - never thought about trying that. Thanks for sharing what's worked for you!
whatever you do dont just stop filing your weekly claims with NYS Department of Labor until you figure this out!! I made that mistake when I was considering a move and it messed up my whole claim status
I went through this exact situation when I moved from NY to Texas last year. The key thing to know is that you need to contact both states as soon as you know you're moving. NYS Department of Labor will close your claim when you move, but if you've worked in NY recently enough (usually within the last 18 months), you can file what's called an "interstate claim" in your new state. The new state processes your claim but uses your NY wage history to determine your benefit amount. Don't wait until after you move to start this process - begin the paperwork before you relocate to avoid any gaps in payments. Each state has different processing times so starting early is crucial.
This is super helpful! I had no idea you could start the interstate process before actually moving. Do you remember roughly how long the whole transfer took when you moved to Texas? And did your benefit amount stay the same or change based on Texas rates?
@GalacticGuardian This is exactly the kind of detailed info I needed! So when you say "contact both states" - did you actually call NYS Department of Labor to tell them you were planning to move, or did you just start the interstate claim process with Texas? I'm worried about accidentally messing up my current NY claim by mentioning the move too early, but I also don't want gaps in payments like you mentioned.
Reginald Blackwell
Most common reasons for overpayment are not reporting work income correctly or being disqualified after the fact (like if they find out you quit instead of being laid off). If you're being honest on your weekly claims and have proper documentation you should be okay. The key is keeping good records of everything just in case.
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Mateo Perez
•This is really helpful advice. I've been keeping screenshots of my weekly claim submissions, but should I also be keeping records of all my job search activities in a separate document? How detailed do those records need to be exactly?
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Zara Ahmed
•Yes, definitely keep detailed job search records! I learned this the hard way. You should document company name, position title, date applied, method of contact (online, email, phone), and any follow-up actions. I use a simple spreadsheet with columns for each of these. Also save copies of job postings if possible since they sometimes get removed. The NYS DOL website says you need at least 3 job contacts per week, but I do 4-5 just to be safe. Better to have too much documentation than not enough if they ever audit your claim.
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Ava Rodriguez
I totally understand your anxiety about this! I was in the same boat a few months ago, constantly worrying about getting hit with an overpayment notice. What really helped me was setting up a simple system to track everything. I created a basic spreadsheet with tabs for my weekly claims (screenshots and dates), job search activities, and any work/income I report. For the job search piece, I log way more than the minimum 3 contacts per week - usually 5-6 just to be safe. Each entry includes company name, position, application date, method (Indeed, company website, etc.), and any responses. It takes maybe 10 minutes per week but gives me huge peace of mind. Also, I check my payment history on my.ny.gov every few weeks to make sure there are no flags or issues. The system does show pending determinations or problems if there are any. As long as you're being honest and thorough with your reporting, you should be fine. The horror stories usually involve people who didn't report work income or made genuine mistakes with the confusing rules.
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Anthony Young
•This is such great advice! I'm definitely going to set up a spreadsheet like you described. I've been doing the bare minimum with job search documentation and now I realize that's probably not smart. Quick question - when you say you screenshot your weekly claims, do you screenshot the confirmation page after submitting or the actual claim form before submitting? I want to make sure I'm capturing the right information in case I ever need to prove what I reported.
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