Go to your account settings and see if your personal information is still there. Sometimes when this error happens it means your profile info got corrupted somehow.

The same thing happened to me and I had to go to an actual unemployment office in person to get it fixed. They told me there was a fraud flag on my account because someone else tried to claim benefits using my SSN. Scary stuff.

This may sound strange but try logging in from a different device or browser. My account was stuck in limbo and wouldn't process payments when I used Chrome, but when I switched to Firefox suddenly everything worked and payments processed within days. Their website has weird compatibility issues.

honestly i gave up on calling and just went to the physical unemployment office in person. waited 3 hours but actually got someone to look at my account and fix the issue. if you're near one of their offices its worth a shot.

hey serious question - did u get an email or anything warning you that ur benefits were about to run out? i'm worried the same thing's gonna happen to me soon and wanna be prepared

After my regular unemployment ran out, I found the best thing was to call and talk directly to someone at unemployment. They actually told me about some training programs that could extend benefits in certain cases. But it was IMPOSSIBLE to get through on the phone until I found out about claimyr.com - they got me connected to an agent in like 30 mins after I'd been trying for weeks. Best decision I made and talking to that agent helped me figure out my next steps.

You can file a complaint with the NY Department of Labor Inspector General. They oversee the unemployment system and investigate complaints about poor service or long delays. Here's their number: 1-800-367-4448. They helped my brother when his claim was stuck for months.

KEEP DETAILED RECORDS OF EVERYTHING! Every call, who you spoke to, what they said, the time and date. If you end up having to escalate to legal action or a complaint to the governor's office, having this documentation is super important. I learned this the hard way.

yall notice how much worse this is getting? my whole facebook feed is people dealing with unemployment fraud lately 😩 something big is happening with identity theft rings

Hey, ID theft investigator here. I don't normally post but your situation is unfortunately common. Beyond what others have suggested (FTC report, IRS contact, etc.) make sure you're documenting EVERYTHING. Take screenshots of the account with the wrong info, save all emails and letters, and record details of every phone call (date, time, who you spoke with, what was discussed). This documentation will be crucial if this drags on or if you need to escalate further. Also, check if your employer offers any identity protection services as a benefit - many do now.

why is ny unemployment so broken??? in other states people get their money in like 2-3 weeks max. here we gotta wait months and beg them to look at our claims smh

I was told my claim was priority back in May, and after 2 weeks of nothing, I called and they said there was no priority flag on my account! The first rep had lied just to get me off the phone. Make sure you call back and confirm it's actually been marked priority.

Not to freak you out but I'd recommend calling before your BYE hits. My account got all messed up and I couldn't certify for my last week until I talked to a rep. Better safe than sorry.

i've been through 2 BYE transitions now (covid layoff still going strong 😭). heres the deal: you gotta certify for that last week first, then file new claim. BUT expect at least 2-3 weeks before the new claim kicks in. if u need $ faster definitely call them after filing new claim. they can sometimes expedite.

try tweeting at them. sounds stupid but it worked for me lol. i think they hate the public embarrassment so they actually respond. tag the governor too 👀

Are you sure you entered your direct deposit info correctly? Double check your routing and account numbers. I waited 3 weeks for payment only to realize I transposed two digits in my account number 🤦‍♂️

Anyone have any luck filing a formal complaint with the NY Dept of Labor Commissioner's office? I'm considering it for my missing payments.

My bf was in the same situation and finally got it resolved by going IN PERSON to a Department of Labor office! Not many people realize you can do this. He went to the one in Brooklyn and spoke to someone face to face.

Honestly? This is why I hate technology sometimes. The old system with paper unemployment checks never had these weird glitches. Now everything is "online" and "efficient" but half the time the systems don't work right. 🙄

The lack of transparency in the ny unemployment system is absolutely criminal. We're talking about people's livelihoods here, and they can't even provide clear information about what happens during claim transitions. Hope you get your money OP, and definitely update us on what happens!