New York Unemployment

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This is happening to SO many people right now! I've been dealing with the same thing for the past week - three payments showing "released" but my bank account is still empty. After reading through all these comments, I'm definitely going to call tomorrow and specifically ask about manual review flags and backend processing errors like @StellarSurfer mentioned. It's crazy that we have to become detective investigators just to get our own benefits! Has anyone had luck with calling at a specific time of day? I've been trying in the mornings but wondering if afternoons might be better. This whole system is such a mess and it's causing so much unnecessary stress when people are already struggling 😔

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@James Martinez I ve'had better luck calling right when they open at 8am - seems like the reps are fresher and more willing to actually help instead of rushing you off the phone. Also, after reading @StellarSurfer s'advice, I m'going to be way more persistent tomorrow. Don t'let them give you the standard everything "looks fine brush-off!" Ask specifically about payment processing holds, manual review status, and backend errors. Document everything too - rep names, times, what they tell you. It s'ridiculous we have to fight this hard but at least we re'not alone in this mess! 💪

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Just wanted to add my experience for anyone else dealing with this - I had the exact same issue last year where payments showed "released" for almost 3 weeks but never hit my account. Turns out there was some kind of security flag on my account that nobody mentioned until I got the right rep. What finally worked for me was calling and specifically asking them to check for "payment holds," "security reviews," and "processing flags" on my account. Don't let them give you the basic "everything looks good" response - ask them to actually pull up your payment details and check the status codes. Also, if the first rep can't help, politely ask for a supervisor or to have your case escalated. It's frustrating that we have to be so persistent but unfortunately that seems to be the only way to get real help with these payment issues. Hang in there everyone! 🙏

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@Morita Montoya this is really helpful advice! I m'going through the same nightmare right now - payments stuck on released "for" over a week. Thanks for mentioning those specific terms to ask about - payment "holds, security" "reviews, and" processing "flags. I" ve'been getting the runaround with the standard responses but I m'definitely going to be more persistent when I call tomorrow. It s'so frustrating that we have to become experts at their system just to get our own money, but at least knowing what to ask for gives me some hope. Really appreciate you taking the time to share what worked for you! 🙏

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I was in almost the exact same boat as you! Laid off from a retail job last summer and waited about 5 months to file because I kept thinking something would come up. The application process itself was easier than I expected - took maybe 30-45 minutes online. The hardest part was just gathering all the employment info, but even then I didn't need physical documents for the initial filing. One thing I wish someone had told me - make sure you're mentally prepared for the waiting period after you file. It took about 3-4 weeks before I got my first payment because they had to verify everything. But once it started, the weekly certifications were pretty simple. My advice: file this week, don't wait another day. Even if your benefit amount isn't as high as it could have been, you'll at least have something coming in while you continue your job search. And start keeping that job search log right away - I got randomly selected for a work search review and was so glad I had been documenting everything. You've got this!

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@Giovanni Greco Thanks for sharing your timeline! The 3-4 week waiting period is good to know about - I was hoping it would be faster but at least I know what to expect. Did you have to do anything special during that waiting period or just... wait? Also really appreciate the heads up about the work search review - that sounds nerve-wracking but I ll'definitely start documenting everything from day one. It s'so helpful hearing from people who actually went through this process recently instead of just reading the official government websites that don t'really tell you what it s'actually like!

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I went through something really similar - got laid off from my job at a hotel in June and didn't file until October because I kept thinking I'd land something quickly. Big mistake waiting so long! But like everyone else is saying, you can definitely still file. The online application took me about an hour because I had to dig up old employment info, but it wasn't too complicated. Just be ready with employer names, addresses, phone numbers, and your employment dates for the past 18 months. The hardest part for me was remembering the exact dates I worked at different places, but they accept reasonable estimates. My weekly benefit ended up being based on what I made over a year ago when I was working part-time at a coffee shop, so it was only $165/week instead of what it would have been based on my hotel wages. But honestly, even that small amount has been a lifesaver while I keep looking. Don't wait another day - file this weekend and at least get the process started!

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I just went through this exact same thing two weeks ago! Accidentally hit the wrong button and reported like $700 in earnings when I made $0. I was freaking out just like you are now. Here's what actually worked for me after reading all the advice online: Used that claimyr service everyone's mentioning - yeah it's $20 but honestly worth every penny when you're about to lose a whole week's benefits. Got connected in about 30 minutes vs the 2 days I wasted trying to call myself. When I got through, I said exactly what @QuantumQuasar suggested: "I need to correct a certification error for week ending [date]. I accidentally reported earnings over $504 when I actually earned $0." The agent pulled up my file, saw it was obviously a mistake (probably because my work history showed I wasn't even employed), and fixed it right there on the call. Got my confirmation number, and the payment showed up 4 days later. Total relief! The key is definitely acting fast and being super clear about what you need. Don't overthink it - they deal with this mistake constantly and most agents know exactly how to fix it. You got this! 💪

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@Zoe Christodoulou this is exactly what I needed to hear! Thank you for sharing your recent experience with the same issue. It s'such a relief to know that someone just went through this and got it resolved quickly. I was hesitant about paying for that claimyr service but honestly when you put it in perspective - $20 vs losing hundreds in benefits - it s'a no-brainer. Really appreciate you confirming that the agents can see it s'obviously a mistake when they look at your work history. That makes me feel so much better about calling. Going to try first thing tomorrow morning and if I can t'get through, I ll'definitely use that service. Thanks for the encouragement! 🙏

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Aaron Lee

Had this exact same issue happen to me back in October! I know how stressful it is when you see that denial message, but don't panic - it's totally fixable. Here's what I learned from my experience: - Call as early as possible (8 AM sharp when they open) - Have your claim number and the exact week you need corrected ready - Be direct: "I need to correct a certification error where I accidentally reported earnings I didn't actually make" - If the first agent seems unsure, ask for a supervisor or the corrections department The whole thing took me about a week to resolve once I finally got through. The agent was actually really understanding - apparently they see this mistake all the time, especially with how confusing the online form can be. One thing that helped me was writing down exactly what I was going to say before calling, so I didn't get nervous and ramble. They just need the facts: which week, what you reported vs what you actually earned, and that it was an honest mistake. You'll get your money! Just stay persistent with the calling and don't give up after a few busy signals. The system sucks but the people on the other end usually want to help once you reach them.

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Xan Dae

same thing happening to me right now... filed 2 weeks ago and still showing under review. this is so stressful when you need the money

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I feel you on the stress! Two weeks is still within the normal timeframe though. From what I've read here and experienced myself, most claims take 2-4 weeks to process initially. The "under review" status is pretty standard - it doesn't necessarily mean there's a problem. Try to hang in there, and maybe keep checking the portal every few days for updates.

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I went through something similar a few months ago. NYS DOL will contact your employer if they need clarification about your separation, but it's not guaranteed they will. In your case, since you mentioned they cut your hours drastically, that could actually work in your favor - "constructive dismissal" where they essentially forced you out by making the job unviable. Make sure you have any documentation about the hour cuts (pay stubs, schedules, emails) because that can really help your case if they do investigate. The "under review" status is normal and can last anywhere from 1-4 weeks depending on their workload.

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This is really helpful information about constructive dismissal - I hadn't thought about it that way! I do have some pay stubs showing the dramatic drop in hours, and I think I still have the text messages from my manager about the schedule changes. Should I upload these documents somewhere in the system now, or wait until they ask for them? I don't want to seem like I'm overcomplicating things, but I also want to be prepared if they do contact my old employer.

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I'm currently at 3 weeks in adjudication for my layoff claim, so seeing everyone's timelines here gives me hope I'm getting close to resolution. The NYS Department of Labor really should provide better communication about where you stand in the process - that "adjudication in progress" message tells you absolutely nothing! I've learned to check only on Mondays now instead of constantly refreshing, which has definitely helped my stress levels. For anyone new to this process, definitely keep certifying each week like others mentioned - I almost stopped doing it thinking it was pointless during adjudication but thankfully read about the retroactive payments working that way. The waiting is brutal when you're already dealing with financial pressure from job loss, but it sounds like most straightforward layoff cases do eventually get approved. Hang in there everyone!

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You're so right about the communication being terrible! Three weeks feels like an eternity when you're waiting for basic information about your financial lifeline. I'm at about 2 weeks myself and that Monday-only checking strategy sounds really smart - I'm going to adopt that too. It's frustrating that we all have to figure out these basic processes from each other instead of getting clear guidance from the actual department. Hopefully you'll hear something positive soon since you're right around that 3-4 week mark everyone's been mentioning!

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I'm also stuck in adjudication hell right now - filed my claim 11 days ago after a company-wide layoff and it's been "adjudication in progress" the entire time. This thread has been incredibly helpful though! I had no idea about continuing to certify during adjudication or that the 3-4 week timeline was so consistent for layoff cases. I've been checking my account obsessively multiple times a day (guilty as charged!) but I'm definitely switching to that weekly Monday check strategy. It's such a relief to know I'm not alone in this process and that the retroactive payments will cover these weeks we're all waiting. The lack of communication from NYS Department of Labor is really frustrating when you're already stressed about finances, but reading everyone's success stories gives me hope. Thanks for creating this thread - it's exactly what I needed to see right now!

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