Missing one payment from NY unemployment backpay - calling for weeks with no results

Did you ever get it resolved? I'm about to lose my mind dealing with these people!

Yeah but only after I finally got through to a supervisor. Regular agents cant actually do anything with missing payments it seems. Just keep asking for a supervisor EVERY time

how long did it take after supervisor got involved? been waiting 3 weeks after mine 'escalated' it 😡

After supervisor it was like 9 business days. But the key was making sure they actually created a 'monetary determination review' not just a regular note on my account

this sounds like an ad lol. does this actually work? im super skeptical of these services

I was skeptical too tbh. But I was desperate after 3 weeks of calling myself. It literally just calls for you and connects when a human picks up. No magic just saves hours of hold time

wait so its just a service that waits on hold for you? that actually sounds amazing cuz i cant tie up my phone all day waiting

Yep exactly that. They call and wait on hold, then when someone actually answers they call your phone. Saved me from having to listen to that hold music for 3+ hours

another company trying to profit off a broken system... typical 🙄

I mean yeah the system is broken but they're offering a solution. I'd rather pay a bit to get my $740 than never get it at all 🤷‍♀️

Contacting your state rep is actually good advice. My cousin works for a state senator and says unemployment cases are like half their constituent work these days

yep! i literally emailed my assembly person and cc'd ny unemployment and magically my issue was fixed within 48 hrs after months of nothing 🤔

Which representative did you contact? I'm willing to try anything at this point

whoever represents your district. just google "who is my state assembly member NY" and put in your address. their websites usually have casework forms

This is super helpful, thank you! I'm definitely going to try asking for the Monetary Determination Unit tomorrow. Do you know what hours they're available?

They're supposed to be there 8-5 weekdays but honestly it's hit or miss. Try calling right when they open for best results.

Does that claimyr thing actually work? I've spent countless hours on hold with unemployment and I'm at my wits end

Yeah it actually does. I was suspicious at first but it saved me so much frustration. They just wait on hold so you don't have to.

I'll try this tomorrow morning, thanks for the tip!

I don't have Twitter but maybe I'll create an account just for this. Did you DM the official NYSDOL account?

Yep, their official account. They seemed to care more about public complaints than private ones lol. The trick is to be polite but clear about how long youve been waiting

This is interesting, I hadn't thought about going through the comptroller. Thanks for the suggestion!

I tried this route and got nowhere 😑 just a form letter saying to contact DOL directly

weird, maybe it depends on your specific situation. worth a try tho since it only takes like 10 min to file

another vote for claimyr! that service saved my sanity. got my outstanding payment fixed after months of nothing

Wait, really? Mine's only been about 3 weeks since approval but that's good to know if this drags on!

Yep! It's not much (like 1% or something) but it adds up if they're holding thousands of your dollars for months. Just antoher way they try to screw us over 😒

This is actually not true. I asked about interest and the supervisor laughed at me. Said there's no provision for that in NY unemployment.

bruh my agent literally told me this and i got an extra $27 on my $1400 backpay. maybe depends on the situation or which agent you get?

omg thank you i'm trying this tomorrow 🙏

This is super helpful insider info, thank you! Is there a direct number for the backpay resolution team?

no direct number unfortunately, they're internal only. but if you keep insisting, a supervisor can transfer you. be prepared to wait on hold another 30+ mins for the transfer tho 🙃

this explains so much! i've been getting the runaround for weeks with everyone telling me different things

yep the left hand doesnt know what the right is doing there. most agents are just temps with 2 weeks training who read from scripts

I tried this route. Got a generic response after 3 weeks saying they'd "look into it" and then nothing. Total waste of time.

Ugh that's disappointing but not surprising 😑 The whole system is designed to make us give up

This is brilliant, I didn't know you could go in person! Are they open regular business hours? Do you need an appointment?

Most locations are open 8:30-4:30 but GET THERE EARLY. Like 7:30am early. They only take a certain number of people each day. No appointment system that I know of.

not all offices handle unemployment FYI! call ahead to make sure. some are just for job search assistance