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here's a weird tip but it worked for me - try using Microsoft Edge browser instead of Chrome or Safari. something about the ID.me system works better with Edge for some reason 🤷‍♀️
If nothing else works, contact your state representative or senator's office! I was stuck in ID.me hell for THREE MONTHS until I contacted my state senator. Their office has special contacts at unemployment and fixed my issue in 48 hours. No joke.
The real answer is it depends on your specific situation, which is why you need to actually talk to someone. I gave up trying to call and used one of those call services (claimyr?) that waits on hold for you. Worth every penny because I finally got my questions answered instead of guessing.
just call them. the website is trash and always shows wrong info. don't trust what you see online with NY unemployment đź’Ż
check your mail carefully - sometimes they send a form you can fill out and mail back to request a payment plan. might still take forever for them to process it but at least its an option that doesnt involve the phone hell
worst case scenario: if they do end up sending it to collections, immediately request a payment plan with the collection agency. they're usually much easier to work with than NYSDOL directly (which is sad but true). Just make sure to get everything in writing if it goes that route.
That's good to know but really hoping it doesn't get to that point. Would rather not have it affect my credit if possible.
Dylan Fisher
I was in your exact situation last month. When the letter finally came, I still had to call back to ask about payment date. Try calling at 8:01am sharp - that's when I got through with only a 20 min wait instead of hours.
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Edwards Hugo
try messaging them on twitter @NYSLabor sometimes they respond faster there than on phone. worth a shot.
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Gianna Scott
•This actually worked for me too! They respond to public complaints faster because they don't want the bad PR
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