I just logged into my account yesterday and I'm totally confused about what I'm seeing. I've been waiting for backpay for 19 weeks (since late December) and today when I checked my account balance it's showing only $2,870. That can't be right? The weekly benefit amount I'm supposed to get is $420 so for 19 weeks that should be around $7,980. Did they take some of my backpay away? Does this mean they're only giving me part of what I'm owed? Has anyone had this happen where the system shows a different amount than what you're actually entitled to? I'm freaking out thinking they might have decided not to pay me for all those weeks.

I've been given an overpayment notice of $1450 from benefits they accidentally sent me back in 2021. Been trying to set up a payment plan since I dont have that kind of money just laying around right now. But every single time I call, I put in my SSN and PIN, select the payment plan option, and get the same automated message saying 'all representatives are currently assisting other callers, please try again later' before it just hangs up on me! This has been going on for almost 3 months straight now. I've tried calling at different times - early morning, late afternoon, middle of the day - nothing works. Has anyone actually managed to get through to a real person to set up a payment plan? Is there some secret backdoor number or online method I'm missing? Getting desperate here as they're threatening to start collections soon.

I got let go from my position in mid-August after working at the same company for 12 years. My supervisor gave some vague reasons about restructuring but I'm pretty sure it was a personality conflict with the new management team. Anyway, I filed for NY unemployment right away and have been diligently certifying every week since then. It's now been almost 4 months and I haven't received a single payment or even a determination letter. The claim status just shows as "pending" every time I check. I've tried calling the unemployment office literally hundreds of times but either get disconnected or stuck on hold until the system hangs up on me. I've sent emails through their contact form, tried reaching out on social media, and even contacted my state representative but nothing has worked. My savings are almost completely drained. Does anyone know how to actually get through to a real person who can help? I'm getting desperate here.

I was let go from my marketing job back in October due to budget cuts, and I applied for unemployment benefits right away. It's been a long process with all the paperwork and waiting. Last week I finally received a KeyBank debit card in the mail from the unemployment office. Does this mean I've been approved and will start getting payments soon? I checked my account online but there's no balance showing yet. I'm getting anxious because rent is coming up and my savings are almost gone. Has anyone else received their card before any money was actually deposited? How long did you have to wait after getting the card? I've tried calling the NY unemployment office but keep getting disconnected or put on hold forever.

I've been trying for months to get my unemployment sorted out. The system keeps accepting my weekly claims but completely ignoring all my backpay requests from April. I've called at least 7 different numbers over the past few weeks and keep hitting dead ends. Every single automated line tells me they can't transfer me to a representative anymore, and I'm just stuck in this endless loop. I'm at my absolute breaking point. My landlord is starting eviction proceedings in about 4 weeks once the moratorium ends, and I literally have no money left. No family to turn to. I'm completely alone in this situation and honestly feeling so hopeless that I'm worried about my mental health. The anxiety and depression from this whole situation is becoming unbearable. Has anyone found ANY way to actually speak to a real person? I've tried everything I can think of - the regular unemployment line, the claims center, even tried contacting my local representative. Nothing is working. I'm desperate for any suggestions before I end up homeless or worse.