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New York Unemployment

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Sofia Peña

NY unemployment not releasing funds after certification - system issues

Just wanted to share my experience with everyone. My payment wasn't released for the week ending 11/14, even though the system showed I had already claimed benefits for that week! Been stressing about this for days since I need the cash for bills. Finally managed to call the unemployment office today after multiple attempts. The agent told me they were having technical problems with online certifications from this past weekend, but as usual, couldn't give me any real specifics about what went wrong. Thankfully he was able to fix it in their system and said my money should be deposited by tomorrow. So if anyone else is experiencing the same issue and has been trying to reach them all day, keep trying - they can resolve it once you get through to an actual person.

What number did you eventually get through on? My phone just says 'all circuits busy' every time I try to call 😭

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I used the regular 888 number but called later in the day around 3:30pm. Seems like everyone tries in the morning so afternoon might be better.

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I couldn't get through at all until I used claimyr.com - then I got a callback within an hour. Saved me so much frustration!

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Its wild how a system this important can be this broken. People rely on these benefits to EAT and PAY RENT. Every time there's a 'glitch' real people suffer. Makes my blood boil.

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Preach 🙌 I'm sick of being treated like I'm begging for handouts when this is MY MONEY I paid into the system for years

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EXACTLY. And then they act like they're doing us a favor by fixing their own mistakes.

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Brady Clean

Ny unemployment ghosting me - they can call but I can't reach them?!

Seriously at my breaking point with this whole system. Been trying to get my benefits since October after my restaurant closed down. Got approved in November, but payments randomly stopped in December with no explanation. Every time I call, it's either busy signals or that stupid automated message saying high call volume before it hangs up on me. But somehow THEY can call ME at 8am when I'm in the shower and leave no voicemail?? Then when I try calling back - nothing. I've sent like 6 messages through the portal over the past 3 weeks with zero response. Meanwhile rent is due next week and I'm down to $78 in my account. How is this even legal? They owe me almost $3200 by now and I can't even talk to a real person. Anyone actually figured out how to get through to these people?

Check ur claim status online. Sometimes they fix issues without telling u and u might suddenly see payments pending. Happened to me after weeks of radio silence.

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I check online obsessively lol. Still says "pending - contact agent" which is the whole problem!

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This whole system makes me RAGE. I ended up using Claimyr last month (claimyr.com) after my roommate recommended it. They kept calling until someone answered, then connected me right away. Talking to a real person finally got my back payments released. Best money I ever spent after losing 2 months of benefits to the void

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Not a scam - they just do the annoying part of calling over and over for you. Once they get through, your phone rings and you talk directly to the unemployment agent. No different than if a friend kept calling for you until they got through

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hmm interesting. might check it out then cuz im getting nowhere with these people

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Kylo Ren

Won my ny unemployment case but payments sent to debit card instead of direct deposit - how long to get card?

Finally got my unemployment case resolved after a 14 week battle with my previous employer. I had requested direct deposit when I filed my claim in August, but I just found out that all my payments (almost $5,800) were sent to a debit card instead of my bank account. I called the ny unemployment office yesterday and the rep told me the card was mailed out on November 17th. It's been over two weeks and I still haven't received anything in the mail. Getting really anxious because that's a lot of money floating around somewhere. Has anyone else had this happen? How long did it take for your card to arrive?

Mine never came and i found out someone stole it from my mailbox and drained it 😭 Had to file a police report and everything. Took 2 months to get my money back.

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Yes after filing police report and tons of paperwork they refunded everything. But it was a huge headache and I was broke meanwhile.

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This happened to my neighbor too! Now I get everything direct deposited or I use a PO Box.

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congrats on winning ur case! 14 weeks is crazy long. my employer tried to fight my claim too saying i quit but i had proof i was laid off. keybank cards usually take 7-10 business days but can be slower around holidays

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Hassan Khoury

Got laid off in August - NY unemployment rep says I can backdate my claim to then if I file next month?

I was let go from my job in a company downsizing back in August. I didn't file for unemployment right away because I was trying to find another job and honestly just dealing with the shock. After struggling for months, I finally contacted my State Senator's office last week for help. Their constituent services team reached out to unemployment for me, and I got a call back yesterday (took 3 attempts before they actually reached me). The rep I spoke with said something interesting - they told me that when I actually file my claim in February, I can request backdating to August when I originally lost my job. Apparently I need to file first, then ask to be transferred to something called the "BRI Pre-date Department" and they can release all those back payments. I'm relieved but also confused. Will I have to verbally certify for all those weeks from August through January? Or will they mail me forms to fill out? Anyone been through this backdating process before with ny unemployment? Just trying to prepare myself for what's coming next.

NY unemployment is a freaking disaster right now. I work at a nonprofit that helps people navigate benefits, and about half our clients have backdating issues. They're rejecting a lot more backdating requests than they used to, claiming people don't have "good cause" for late filing. Have a REALLY solid explanation ready for why you waited.

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That's actually a good reason! Other acceptable ones: health issues, technology barriers, confusion about eligibility, misinformation from employer, or language barriers. They're less sympathetic to "I thought I'd find a job quickly" but sometimes that works too.

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The system is designed to be confusing on purpose so they can deny more claims. It's disgusting.

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Anyone else notice how they changed the backdating rules after covid? Used to be way easier to get backdated payments.

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Olivia Van-Cleve

Potential identity theft with NY unemployment - what to do after fraud alert email?

I got this really worrying email from NY unemployment yesterday saying there was a suspected fraudulent claim submitted under my name and social. This is freaking me out because I haven't filed for unemployment since 2022 when my restaurant closed. The email had a link to report fraud and a contact number to call. I immediately reported it through their online form and tried calling the number they provided but I've been on hold for like 2 hours before giving up. I've already frozen my credit reports with all three agencies, changed passwords on my important accounts, and set up credit monitoring. But I'm still super stressed about what else I should be doing. Has anyone else dealt with this? What steps did you take? Should I file a police report too? I'm worried about someone collecting benefits under my name and then me getting hit with a tax bill or repayment demands next year.

When this happened to me in February I tried contacting my state representative and they actually helped! Their office has direct contacts at unemployment who can flag your account for fraud. Worth a shot if you're getting nowhere with the phone lines.

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That's a great idea. Which rep did you contact? Was it your state senator or assembly member?

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Assembly member. Their constituent services person handled everything for me. Took about a week but way better than trying to handle it all myself.

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Don't just report to NY unemployment!!! Also report to: - Local police - FTC (identitytheft.gov) - Your employer - Social Security Administration - IRS (to prevent tax fraud) The more documentation you have, the better protected you'll be. Trust me - I've been dealing with this since November and it's a nightmare if you don't cover all bases quickly.

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