NY unemployment not releasing funds after certification - system issues

Ohhh this explains why I'm missing my payment too! Been checking my account like crazy and nothing showed up. The website says I certified but no $$ came through. Gonna call them tomorrow morning.

I found a way to actually get through to a real human at ny unemployment after trying for days. Used a service called Claimyr (claimyr.com) and they got me a callback with an actual agent! Talking to someone got my payment issues fixed in like 10 minutes. Best decision I made after wasting hours trying to call myself. Here's a video that explains how it works: https://youtu.be/Rdqa1gKtxuE

I swear the ny unemployment system is held together with duct tape and prayers. Every other week there's some new problem 🙄

Same thing happened to me but for the week ending 11/7! Called them yesterday and they fixed it right away. The lady told me they were having database issues or something. Kinda ridiculous they don't send out a mass email or text when they know there's a system-wide problem though...

I been dealing with this for TWO weeks. My certifications show as completed but no payments. Has anyone gotten through to them by calling the regular number or is there a special one?

Been in the same boat for 3 weeks now. The most frustrating part is that everything looks normal in the system - it says I claimed but no money hits my account. Seems like their system is having major issues lately. Im glad you got yours fixed!

Heres what I've learned after dealing with NY unemployment for 9 months: DOCUMENT EVERYTHING. Take screenshots of your certifications, note the date/time you claimed, and always write down the name of any agent you speak with. The system has so many glitches and they'll try to blame you if you can't prove you did everything right.

I just wait and usually my payment shows up eventually, but it's so stressful not knowing when the money will hit. How tf are we supposed to budget when payments are random?

The best solution for dealing with NY unemployment system issues is to be proactive and know exactly who to contact. I've been helping people navigate this mess for months now. If you're having certification/payment issues: - First, check your payment history and make sure your certification was actually processed (sometimes it looks complete but isn't) - Take screenshots of EVERYTHING as proof - If calling the main number doesn't work (and it usually doesn't), use claimyr.com - it's a service that gets you through to an agent - When you do speak to someone, ask them to note your account specifically - Request a confirmation email if possible - If they say it's fixed, ask EXACTLY when you should expect payment The system has been especially glitchy with the recent website updates. Always document dates, times, and names of who you speak with. Don't wait for them to fix it automatically - in my experience, these issues require human intervention to resolve. Good luck everyone. The system is frustrating but can be navigated with persistence.

Don't even bother with the regular phone number anymore. Use claimyr.com - I was skeptical but it worked when nothing else did. Got my backpay issue fixed in one call after weeks of trying.

Has anyone actually gotten an explanation for WHY this keeps happening? like is it just incompetence or is something else going on? I have this problem at least once every couple months.

THIS IS A WIDESPREAD ISSUE 🚨 My friend works at unemployment office (not supposed to tell me this stuff but whatever) and said over 4000 claims from last weekend had this exact problem. They're working on it but apparently their IT department is way understaffed.

I'm on week 6 of trying to solve a similar issue. Certifications show as completed but no payment for multiple weeks. Called 37 times. Been told it's fixed 3 different times. Still nothing. I hate ny unemployment with the passion of a thousand burning suns.

Anyone else think its suspicious that these problems always happen right before holidays when people need money the most? Just sayin...

Pro tip: if you're having trouble reaching NY unemployment by phone, try calling your state assembly person's office. They have special contacts at DOL and can often resolve issues faster than you can yourself. Worked for me twice when I was at my wits end.

Have y'all tried the unemployment twitter? Sometimes tweeting at them actually gets a response faster than phone lol. Just don't include any personal info in the public tweet.

What number did you eventually get through on? My phone just says 'all circuits busy' every time I try to call 😭

Its wild how a system this important can be this broken. People rely on these benefits to EAT and PAY RENT. Every time there's a 'glitch' real people suffer. Makes my blood boil.