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If you're having trouble reaching NYS Department of Labor for any claim-related questions, I had good luck using Claimyr to get through to an actual agent. They have a service at claimyr.com that helps you navigate the phone system. There's even a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of being on hold.
The whole system is designed to screw over part-time workers! I've been fighting with NYS Department of Labor for months over similar issues. They expect people to work full-time consistent schedules but then don't account for the reality of gig work and retail scheduling. It's absolutely ridiculous that you can work and pay into the system but then get denied because your earnings pattern doesn't fit their arbitrary boxes!
I feel you on the frustration but there are good reasons for the earnings requirements. The system needs to ensure people have sufficient work history and earnings to justify benefit payments. That said, calling NYS Department of Labor directly can help clarify if there were any reporting errors. I had luck using a service called Claimyr (claimyr.com) when I couldn't get through their phone lines - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works.
wait are you sure you're looking at the right base period? mine was different than what i expected when i filed my claim last month
Just make sure you're actually eligible before filing! NYS Department of Labor will review your claim and if you quit voluntarily or were fired for misconduct, you might get disqualified. Better to have all your documentation ready about why you're unemployed - layoff notice, termination letter, whatever you have.
I had trouble getting through to NYS Department of Labor agents last time I needed to check on historical claim information. If you need to speak with someone about your account history or current claim status, I actually used this service called Claimyr (claimyr.com) that helps you get connected to actual agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Made it so much easier than spending hours on hold.
Mason Kaczka
If you're having trouble getting through to NYS Department of Labor to check on your appeal status, I used a service called Claimyr that helped me reach an actual agent. Check out claimyr.com - they have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I was stuck in appeal limbo and couldn't get updates on my case.
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Sophia Russo
•interesting, never heard of that before. did it actually work for you?
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Mason Kaczka
•Yeah, got me connected to an agent within a day and they explained exactly where my appeal was in the process. Way better than sitting on hold for hours just to get disconnected.
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Natalie Adams
also make sure you understand what type of misconduct they're claiming - there's simple misconduct and gross misconduct and the penalties are different
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