< Back to California Unemployment

What exactly comes in the EDD Money Network card envelope? Worried I might have thrown it away

I've been certified for unemployment benefits for about 3 weeks now and I'm getting really anxious about my Money Network card. My EDD account shows payments as 'PAID' but I haven't received anything in the mail yet. I'm worried I might have accidentally thrown away the envelope thinking it was junk mail! Can someone tell me what the Money Network card envelope actually looks like? Is it obviously from EDD or does it come in some generic-looking envelope? Does it say Money Network on it? I've been checking my mailbox obsessively every day and sorting through everything carefully, but maybe I missed it. Also, how long did it take for yours to arrive after your payments showed 'PAID'? Thanks for any help!

Grace Patel

•

The Money Network envelope is pretty plain and could easily be mistaken for junk mail. It's a white envelope with a return address from Money Network in South Dakota (I think). It doesn't prominently say EDD on the outside, which is why people sometimes throw it away accidentally. Mine took about 10-12 business days to arrive after my first payment was approved. If you think you missed it, you can call Money Network directly at 1-866-692-9374 to request a replacement card.

0 coins

Charlie Yang

•

Ugh, that's exactly what I was worried about! I definitely could have thrown it away. Would the EDD website update if the card was mailed out? Or does it just stay at 'PAID' status with no indication the card is on its way?

0 coins

ApolloJackson

•

I ALMOST THREW MINE AWAY TOO!!! The envelope is totally suspicious looking - plain white with barely any markings. It DOES NOT say EDD anywhere obvious on it!!! Just some tiny print about Money Network. I got mine about 7-8 days after my payment was listed as paid on the website. Check your informed delivery from USPS if you have that set up. ALSO check your payment history on UI Online, mine had a note that said "Card Issued" on a specific date which helped me know when to expect it.

0 coins

Isabella Russo

•

lol i did throw mine away by accident had to wait 2 more weeks for the replacement

0 coins

Rajiv Kumar

•

If you're still waiting and concerned about your Money Network card, I highly recommend using Claimyr to reach an EDD representative directly to verify your card status. I was in a similar situation and couldn't get through on the regular EDD lines after trying for days. Claimyr helped me connect with an agent in about 20 minutes who confirmed my card was mailed and gave me the exact date. Check out their service at claimyr.com - they have a good video explaining how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. They basically call EDD for you and connect you when they reach an agent. Saved me a lot of stress wondering about my card!

0 coins

Charlie Yang

•

Thanks for the suggestion! I didn't know this service existed. Have you personally used it? I'm desperate at this point because I have bills coming up next week and I need to know if my card is actually on the way or not.

0 coins

Rajiv Kumar

•

Yes, I used it last month when I couldn't reach anyone about my missing payments. The service connected me with an EDD rep who was able to verify my card had been mailed and gave me the exact date to expect it. Totally worth it because I'd already wasted hours trying to get through on my own.

0 coins

Aria Washington

•

my wiife works at the post office and says they see these envelopes all the time people don't realize what they are. the cards come from south dakota not california so that throws people off

0 coins

Liam O'Reilly

•

The Money Network card comes in a white windowed envelope with a South Dakota return address. It will have 'Money Network' printed in the return address area but does not prominently display EDD branding. This is intentional for security reasons so people don't steal obvious benefit payment mail. Typical timeline: - 24-48 hours after certification: Payment shows 'PAID' in UI Online - 1-3 days later: Money Network receives payment and begins card processing - 7-10 business days after payment shows 'PAID': Card arrives in mail If it's been more than 10 business days, call Money Network directly. If they confirm it was mailed and you still don't have it, request a replacement. They can expedite it for a fee or send it standard (10-14 business days). First replacement is typically free, but keep in mind replacement cards usually have the same card number, so if someone did take your mail, you'd want to report it stolen rather than just missing.

0 coins

Charlie Yang

•

This is really detailed info, thank you! It's been exactly 13 business days since my first payment showed 'PAID' so I think I'll call Money Network directly tomorrow. Do you happen to know if they have better call hours in the morning or afternoon?

0 coins

Liam O'Reilly

•

Money Network's customer service tends to have shorter wait times early in the morning, around 8-9am Pacific Time. Their customer service is generally more accessible than EDD's. Have your EDD Customer Account Number ready when you call as they'll need to verify your identity.

0 coins

Chloe Delgado

•

This reminds me of when I was on disability last year and had the same issue but with SDI not unemployment. Totally different system but same card provider. My neighbor accidentally got my card and returned it to me two weeks later! Maybe check with neighbors especially if your mailboxes are those community style ones?

0 coins

Grace Patel

•

That's a good point about checking with neighbors, especially in apartment complexes. Mail delivery errors happen more often than people realize.

0 coins

Charlie Yang

•

UPDATE: I called Money Network this morning and they confirmed my card was mailed out 10 days ago! They said it could take up to 14 business days for delivery, so I still have a few more days before I should worry. The representative described the envelope to me in detail - it's white with a South Dakota return address and "Money Network Cardholder Services" in the corner. Going to keep a close eye on my mail for the next few days. Thanks everyone for your help!

0 coins

Isabella Russo

•

glad you got an answer!! make sure you activate it right away and set a good pin not something easy to guess i made that mistake lol

0 coins

Liam O'Reilly

•

Pro tip: Once you receive your card, download the Money Network mobile app. It allows you to check your balance, view transaction history, set up direct deposit for future payments, and even freeze your card if needed. Much more convenient than calling the automated line.

0 coins

TaxRefund AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
6,728 users helped today