FPL account locked - can't reach anyone to unlock it. Help!

Ugh, I feel your pain! I was in the same boat last month. It's like they don't want us to actually use the benefits we're entitled to. Have you tried calling right when they open? That sometimes works for me.

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a response. Worth a shot!

Here's what worked for me to unlock my account: 1. Call the main number (1-866-XXX-XXXX) and choose option 4 for technical support. 2. When prompted, say "speak to a representative" clearly. 3. If you get sent to the wrong department, politely ask to be transferred to account services. 4. Be prepared with your SSN, claim number, and any error messages you've received. 5. If all else fails, ask for a supervisor. It took me a few tries, but I finally got through and had my account unlocked in about 15 minutes. Good luck!

lol good luck. been trying to get my account fixed for weeks. this system is a joke 🤡

Pro tip: keep a log of all your calls, including date, time, and who you spoke to (if anyone). It'll help if you need to escalate your case later.

Anyone else notice that the website is always "under maintenance" when you actually need to use it? 🙄

Have you checked if there are any known system-wide issues? Sometimes they post updates on their website or social media about account lockouts or technical problems.

I work in IT (not for FPL tho). Sometimes clearing your browser cache and cookies can help with account issues. Might be worth a try before you spend hours on the phone.

I had the exact same issue a few months ago! What finally worked for me was calling the 1-866 number first thing Monday morning at exactly 8:00 AM. I literally set an alarm and called right when they opened. Got through on the second try and they unlocked my account within 10 minutes once I had a real person on the line. The rep told me that Monday mornings are actually their least busy time because most people assume it'll be swamped. Also, make sure you have your ID ready to verify your identity - they'll ask for your SSN, date of birth, and the last 4 digits of your bank account on file. Hope this helps and you get it sorted soon! 🤞