EDD not updating return-to-work date after doctor sent medical certificate 2 weeks ago. No payments since early November. Help!

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Ugh, I feel your pain. The EDD system is so slow to update sometimes. Have you tried calling them? That's usually the fastest way to get things sorted out, even though it's a pain to get through.

I had a similar issue last year. What worked for me was faxing the medical certificate directly to EDD. Make sure to include your claim number on every page. It took about a week, but they finally updated my info.

Have you checked your UI Online account? Sometimes they update the info there before sending out payments. Also, make sure you're still certifying for benefits even if you haven't been paid recently.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining how it works: https://youtu.be/Ize0EkN4HDI

Listen up, because I've been through this rodeo before. Here's what you need to do: 1. Keep certifying for benefits every two weeks, even if you're not getting paid. This keeps your claim active. 2. Send a secure message through your UI Online account. Be specific about the date your doctor sent the certificate and your updated return-to-work date. 3. If you can, get another copy of the medical certificate from your doctor and upload it directly to your UI Online account. 4. Keep calling. I know it sucks, but persistence pays off. Try different times of day. 5. If all else fails, contact your local state representative's office. They often have liaisons who can help push things through with EDD. Remember, document EVERYTHING. Every call, every letter, every online message. You might need it later. Hang in there. The system is frustrating, but you'll get through this. 💪

have u tried going to ur local edd office? sometimes face-to-face works better than all this online/phone stuff

This happened to me too! Turns out they had my fax number wrong in there system so the updated info wasnt getting through. Double check all ur contact info is correct

Not to be that guy, but are you sure your doctor actually sent the certificate? I'd follow up with their office just to be 100% certain.

edd is the worst. i swear they make everything complicated on purpose. good luck op, your gonna need it 😩

I went through something similar a few months ago. Here's what finally worked for me: I sent a secure message through UI Online AND followed up with a paper letter sent certified mail to their P.O. Box. Include copies of the medical certificate, your claim number, and a detailed timeline of when things were sent. The certified mail creates a paper trail they can't ignore. It took about 10 days, but they finally updated everything and released my back payments. Also, make sure you're still certifying - that's crucial even when payments are delayed. Don't give up!

I'm going through almost the exact same situation right now! My doctor submitted updated medical documentation 3 weeks ago and EDD still hasn't processed it. What's really frustrating is that I can see they received it in my UI Online account under "Documents," but my return-to-work date hasn't been updated and my payments are stuck. I've been certifying every two weeks like clockwork, but still nothing. Has anyone had success with escalating through the EDD disability services line specifically? I'm wondering if that might be faster than the general customer service number since this involves medical documentation. Also, @Jessica Nolan your advice about contacting a state representative is something I hadn't thought of - do you know if they actually respond quickly to these kinds of issues? Really hoping we both get this sorted out soon. The financial stress on top of dealing with medical issues is just too much. 😞

I'm dealing with a similar situation right now - it's so frustrating! One thing that helped me was sending a follow-up email to my doctor's office asking for confirmation that they sent the medical certificate, along with the date and method they used (fax, mail, etc.). Turns out my doctor's office had the wrong fax number on file for EDD! Once we got that corrected and they resent it, things moved much faster. Also, if you haven't already, try uploading a copy of the medical certificate directly to your UI Online account under the "Upload Documents" section. Even if your doctor already sent it, having it in multiple places seems to help expedite the process. The waiting is the worst part, especially when you're already dealing with medical issues. Keep pushing - you've got this! 💪