EDD claims they haven't received doctor's form - what to do?

Has anyone else had issues with their doctor's office mailing in claim forms to EDD? I sent mine in weeks ago, but EDD says they haven't received it yet. I'm getting worried about my benefits being delayed. Any advice on what to do next or how to follow up?

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36 comments

Connor O'Neill

•2y

Here's what I would do: 1. Call your doctor's office and confirm they sent the form. Get the date they mailed it. 2. If it's been more than 2 weeks, ask them to send it again, preferably with tracking this time. 3. Try to submit the form online if possible. EDD has been pushing for more digital submissions lately. 4. Keep a paper trail of all your communications with both the doctor's office and EDD. 5. If you can get through to EDD, ask about alternative submission methods like fax or email. 6. Consider reaching out to your local state representative's office. They sometimes can help push things through. Remember, persistence is key with EDD. Don't give up!

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Oscar O'Neil

•9M

I went through this exact same situation a few months ago! Here's what worked for me: I had my doctor's office fax the form directly to EDD (the fax number should be on the form itself). Then I also hand-delivered a copy to my local EDD office - yes, it's a pain, but at least you have proof they received it. I also sent a certified mail copy as backup. Triple submission might seem overkill, but my benefits got processed within a week after that. Don't let them give you the runaround - you have rights and they need to process your claim!

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Aisha Rahman

•5M

@Oscar O'Neil Wow, the triple submission approach is genius! I never thought about using all three methods at once. Quick question - when you faxed it, did you get some kind of confirmation receipt? I'm always paranoid about fax transmissions failing. And for the certified mail, did you address it to a specific department or just the general EDD address? Thanks for sharing this strategy - it gives me hope that there's actually a way to cut through their bureaucratic mess!

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Javier Gomez

•4M

I went through something similar last month! What saved me was getting a tracking number from my doctor's office for the mailed form, then using that to prove to EDD that it was sent and delivered. If your doctor didn't use tracking, ask them to resend it with signature confirmation. Also, I found that tweeting at @CA_EDD with your claim number sometimes gets faster responses than calling - sounds weird but it actually worked for me! They seem to be more responsive on social media than their phone lines. Keep fighting for your benefits - you deserve them! 💪

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Luca Esposito

•3M

@Javier Gomez That s'such a smart tip about tweeting at them! I never would have thought social media would be more effective than their actual customer service lines, but honestly that makes total sense - they probably don t'want public complaints sitting on their timeline. I m'definitely going to try that if the phone calls don t'work. Did you just tweet your issue publicly or did you DM them? And how long did it take for them to respond? Thanks for sharing this - it s'crazy how we have to get creative just to get basic government services! 🤦‍♀️

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Javier Mendoza

•2M

I'm dealing with the exact same issue right now - it's been 4 weeks since my doctor sent in my disability form and EDD claims they never got it. What's really frustrating is that my doctor's office doesn't keep copies of what they mail out, so I have no proof it was sent. I'm going to try some of the suggestions here like the triple submission method and calling right when they open. Has anyone had success getting their doctor to resend the form electronically instead of through regular mail? I feel like that might be more reliable at this point.

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Christian Bierman

•26d

@Javier Mendoza I m'in almost the same boat! My doctor s'office also doesn t'keep copies which is so frustrating. From what I ve'learned here, definitely push for electronic submission if possible - some doctors can submit forms directly through EDD s'online portal for providers. If not, at minimum ask them to use certified mail with tracking when they resend it. That way you ll'have proof it was delivered and can use that tracking info when you call EDD. The fact that so many of us are dealing with this makes me think there s'a real problem with their mail processing system. Don t'give up though - it sounds like persistence really does pay off with EDD!

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Dmitry Kuznetsov

•19d

I had this exact problem two months ago and it was incredibly stressful! After reading through all these comments, I want to add one more thing that helped me - if you have any kind of documentation from your doctor about your condition (appointment summaries, treatment notes, etc.), scan those and keep them ready. When I finally got through to EDD, the representative was able to use those documents to expedite my case while we sorted out the missing form issue. Also, don't forget to document every single interaction you have - dates, times, names of who you spoke with, reference numbers. I kept a simple notebook and it saved me when different representatives gave me conflicting information. The system is broken but don't let that stop you from getting the benefits you're entitled to! 💪

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Ethan Moore

•12d

@Dmitry Kuznetsov This is such valuable advice about keeping documentation! I wish I had thought to keep copies of my medical records before this whole mess started. The notebook idea is brilliant too - I ve'already talked to like 3 different EDD reps and they all told me different things. It s'so frustrating how inconsistent their information is. Quick question - when you say the rep was able to use your medical documents to expedite your case, did they accept photos/scans over the phone or did you have to submit them through their portal? I m'trying to figure out the best way to have everything ready when I finally get through to someone. Thanks for sharing your experience - it gives me hope that there s'light at the end of this bureaucratic tunnel! 🙏

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