EDD account balance suddenly zero - what to do next?

Same boat here. My balance hit zero last week and I'm freaking out. Have you tried calling EDD? I've been trying for days but can't get through.

It could be that your benefit year has ended. Check when you first applied and see if it's been a full year. You might need to file a new claim.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Ize0EkN4HDI

Have you checked if you qualify for any extensions? Sometimes they automatically apply, but other times you need to request them.

Ugh, the EDD system is such a mess rn. I've been dealing with this for months. Here's what I've learned: 1. Zero balance usually means your initial claim is exhausted 2. Check for any messages in your EDD inbox about extensions 3. If you've hit your benefit year end, you'll need to reapply 4. Keep certifying even with a zero balance! 5. Be persistent with calling - use auto-dialers or paid services if you can 6. Check r/unemployment for CA specific info, super helpful Hang in there, it's frustrating but you'll get it sorted!

anyone else feel like were playing unemployment hunger games? may the odds be ever in your favor lol 🏹

This happened to me last month. Turns out there was a glitch in there system and my balance reset to zero by mistake. Keep trying to get ahold of someone!

Check your UI Online account for any pending issues or flags on your claim. Sometimes the balance shows zero when there's a verification hold or eligibility review in progress. Also log into your account and look at your payment history - if your last payment was recent, it might just be a display error. I had this happen twice and both times it was either a system glitch or they needed me to verify some info. Don't panic yet!

I went through this exact same thing a few months ago and it was terrifying! Turned out my benefit year had expired and I needed to file a new claim. The key things that helped me: - Don't stop certifying even with zero balance - Check your claim start date - if it's been a year, you likely need to reapply - Look for any messages in your UI Online inbox about next steps - Try calling early morning (7:30-8am) for better chances of getting through - Document everything - screenshot your account, save confirmation numbers The whole process took about 3 weeks to sort out but I did eventually get all my back payments. Stay persistent and don't give up! The system is frustrating but it does work eventually.

This just happened to my friend too! She panicked thinking her benefits were cut off, but it turned out to be a system maintenance issue that lasted about 48 hours. Her balance came back after the weekend. That said, definitely follow the advice others have given here - check for any pending issues, look at your benefit year start date, and keep trying to get through to someone. In the meantime, take screenshots of your account showing the zero balance just in case you need proof later. Also, if you haven't already, try logging out completely and logging back in. Sometimes that refreshes the data. The EDD system can be glitchy but don't lose hope - most of these zero balance scares do get resolved! 🤞