EDD PFL Decision Letter missing - Voluntary Plan Admin needs it, what to do?

I found a way to solve missing EDD decision letter issue, watch this: https://www.youtube.com/watch?v=CptJ_5BO6vs

Anyone else feel like we need a support group for people dealing with EDD? 😂 We could call it 'EDD Anonymous' or something

Maybe try faxing them? I know it sounds old school, but sometimes it gets faster results than calling or emailing.

Ive been in the same boat. its a nightmare. took me 3 months to get my decision letter. hang in there!

I feel for you, OP. The amount of stress this causes is unreal. Don't forget to take care of yourself while dealing with all this bs.

I found a way to get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

Here's what you need to do, step by step: 1. Gather all your claim information (claim number, dates of leave, etc.) 2. Call EDD directly. Be prepared for a long wait. 3. When you get through, clearly state that you need a copy of your Decision Letter for Paid Family Leave. 4. Explain that you never received it and your company's Voluntary Plan Administrator requires it. 5. Ask if they can resend it via email for faster delivery. 6. Get the name of the representative you spoke with and a reference number for the call. 7. Follow up with an email summarizing your request and the call details. 8. If you don't receive the letter within a week, call again or consider escalating to a supervisor. Remember to stay calm and polite, even if it's frustrating. Good luck!

Sending positive vibes your way, OP! Dealing with bureaucracy is the worst. Hope you get this sorted soon! 💖

One thing to consider is the Claimyr service mentioned earlier in the thread. Although it comes with a fee, it can be a worthwhile investment if you're dealing with the frustration of getting through to EDD. However, it's important to weigh the cost and consider that for some, the conventional waiting might still be a viable option. It really depends on the urgency of your situation and how much you're willing to spend to potentially save time.

have you tried checking your online account? sometimes they upload decision letters there and forget to mail them out lol

Has anyone tried the EDD's virtual assistant on their website? I've heard mixed things about it.

Thanks for the advice. Any tips on what to say when I finally get through to someone?

Pro tip: call right when they open. You might have better luck getting through.

Have you tried reaching out to your local assembly member's office? They can sometimes help expedite these kinda things with EDD.

Update: I called EDD this morning and was on hold for 2 hours before I got through. They said they'd resend the letter, but it could take up to 10 business days. Ugh. At least it's progress, I guess?

This whole situation is so messed up. We shouldn't have to jump through hoops just to get a simple letter. The system is broken af.

Anyone else feel like we're all just stuck in an endless game of phone tag with EDD? 🎭 It's like they're playing hard to get, but we never signed up for this twisted dating game 💔📞

idk if this helps but I wrote a strongly worded email and CC'd everyone I could think of at EDD. Somehow it worked and I got my letter within a week. Worth a shot? 🤷‍♂️

Ugh, dealing with EDD is such a pain. I had a similar issue last year. Your best bet is to call them directly and request a copy of the letter. Be prepared to wait on hold for hours tho 🙄

Remember to document EVERYTHING. Every call, every email, every letter. You never know when you might need to prove you've been trying to resolve this.

edd is such a joke. they lost my paperwork twice and I had to resubmit everything. good luck op, youre gonna need it 🤡

Plot twist: the decision letter never existed. It's all just a simulation and we're living in the matrix 🕴️👀