SDI online registration error: system can't validate driver's license/DOB info. Help!
I'm having trouble registering for SDI online. I'm on maternity leave and need to apply, but the system keeps giving me an error message saying it can't validate my information. It says my driver's license or date of birth is incorrect, but I've double-checked everything and it matches my DMV records. Has anyone else run into this issue? Any advice on how to get past this and successfully register?
27 comments

Tom Maxon
I found a way to solve SDI online registration errors, watch this: https://www.youtube.com/watch?v=Z8UcIVTd_fw
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Daniel Washington
Ugh, I had the same problem last year when I was trying to register for SDI. It's so frustrating! Have you tried calling them directly? Sometimes the online system just doesn't work right.
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Lauren Zeb
AuthorI haven't tried calling yet. The thought of being on hold for hours is making me anxious. Did you have any luck when you called?
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Daniel Washington
Yeah, I feel you. The hold times are brutal. I did eventually get through after about 2 hours on hold. The agent was able to help me register over the phone. It's not ideal, but it worked.
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Aurora Lacasse
Pro tip: call right when they open in the morning. You might have a better chance of getting through quickly.
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Anthony Young
I found a way to get someone on the phone without the endless hold times. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Charlotte White
Sounds too good to be true. Is this legit? Has anyone else tried it?
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Anthony Young
I was skeptical at first too, but it really did work for me. Saved me hours of frustration.
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Admin_Masters
20 bucks to skip the hold time? Sign me up! 🙌
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Matthew Sanchez
idk man, paying to talk to a government agency feels wrong somehow
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Anthony Young
I get that, but for me, time is money. I'd rather pay $20 than waste half a day on hold.
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Ella Thompson
Have you tried clearing your browser cache and cookies? Sometimes that can help with weird website errors. Also, make sure you're using a supported browser. The SDI website can be picky.
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JacksonHarris
This happened to me too! Turns out my license had expired and I didn't even realize it. Double check that your license is still valid - that might be why the system is freaking out.
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Lauren Zeb
AuthorOh wow, I hadn't even thought of that. I'll definitely check. Thanks for the tip!
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Jeremiah Brown
The whole SDI system is a joke. I've been trying to get my claim processed for weeks now. Good luck, OP. You're gonna need it. 🙄
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Royal_GM_Mark
Preach! 🙌 The system is so broken. We need to demand better from our government agencies.
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Amelia Cartwright
C'mon, it's not that bad. I got my claim processed in just a couple of weeks. Maybe y'all are doing something wrong? 🤷♂️
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Jeremiah Brown
LOL found the EDD employee 🤡
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Chris King
Here's what I would recommend: 1. Double-check all your info: Make sure your name, DOB, and license number exactly match what's on your physical license. 2. Try a different browser: Sometimes the site works better in Chrome or Firefox. 3. Use a desktop/laptop if you've been trying on mobile. 4. If all else fails, you can request a paper application. It takes longer, but it's an option if the online system keeps failing. 5. As others have mentioned, calling can work, but be prepared for long hold times. Hope this helps! Let us know if you get it figured out.
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Lauren Zeb
AuthorThank you so much for the detailed advice! I'll give these a try and update if I have any luck.
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Rachel Clark
This is great info. Mods should pin this comment!
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Zachary Hughes
am i the only 1 who thinks its crazy we have to jump through all these hoops just to get benefits we've paid into? smh
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Mia Alvarez
You're not alone. The system seems designed to discourage people from claiming their benefits. It's messed up.
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Carter Holmes
for real tho. like, we're already stressed about being out of work, why make it harder? 😤
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Sophia Long
Hey OP, congrats on the baby! 🎉👶 Sorry you're dealing with this stress on top of everything else. Sending positive vibes your way!
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Lauren Zeb
AuthorAww, thank you! That's so sweet of you to say. 💖
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NebulaNinja
I had this exact same issue a few months ago! The problem for me was that my middle initial was included on my driver's license but I wasn't entering it in the online form. Make sure you're entering your name EXACTLY as it appears on your license - including any middle initials, Jr./Sr., etc. Also, if your license has any leading zeros in the number, make sure you include those too. The system is super picky about exact matches. If that doesn't work, try entering your info in all caps - sometimes that helps with their validation system. Good luck mama! 🤞
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